Importance Of Structured Interviews

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Structured Interviews

For the different general managers doing hiring functions, Lee wants to find a more standardized approach. “Without structure, interviewers tend to favor applicant who share their attitudes, give undue weight to negative information, and allow the order in which applicants are interviewed to influence their evaluation” (Mueller & Wanberg). To insure the structure of hiring processes they should have a specific interview process with the interviewer being the same person for all interviews. This will ensure that the interviews will be the same for all applicants and having the same people do the interviews you can make sure that they are adequately trained and all interviews will stay consistent.

“Training interviewers …show more content…

This will lead to happier customers. For example when hiring an order processor the interviewers should be looking for someone who is customer friendly as well as a person who knows a bit about plumbing. This is one of our leading problems because they are the ones who are assigning the plumbers and if they do not know whether or not to send out a plumber or a plumber’s assistant then that is when our customers are unhappy because they are not getting the service they need or they are getting billed to much because the appropriate servicer is not being sent out to do the …show more content…

Order processors that work for DrainFlow are the individuals who speak to the customers and discuss what the problem is. From this, they determine whether a plumber 's assistant is capable of performing and completing the job or if it is something a licensed plumber needs to handle. Aside from the order processors not being properly trained or not having the proper knowledge to assign the correct individual to the job, they are attempting to complete the job without going too in depth. Depending upon how many order processors there are in the company, the individuals could feel overwhelmed from handling all the other orders that come in, in a timely

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