Quality management is an important aspect of project management. The importance of quality management within project management is essential for project and organizational success so much so, that Kloppenborg & Petrick (2002) converge the two practices into the concept of project quality management. Without implementing quality management practices, organizations would not flourish in today’s global economy of increasing consumer demand for high quality products. Quality management therefore leveraged with project management processes ensures that deliverables of projects will meet a preferred level of quality based on a defined set of requirements (Wallace, 2016). Quality as defined by (REF) is the “totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs.” Therefore, the main goal of quality management as it relates to project management is to incorporate standards and processes within each phase of a project to ensure that customers receive consistent, quality products and services. Consistent quality of a product or service within organizations is what drives an organizations success and longevity.
Essential Aspects of Quality Management:
In order to integrate quality management within project management, Bobera & Trninic (2006) describe three key aspects of quality management necessary to support each project, which include the following:
Quality planning. This aspect of quality management includes defining and agreeing upon the standards pertinent to the project and the processes in order to meet the standards for each phase of the project (Bobera & Trninic, 2006). During quality management planning, it is critical to ensure that the scope, budget and ...
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...ked during the testing phase. Had quality standards and processes been put in place and managed effectively, the IT professionals would have been able to find this issue prior to going live and would have been able to implement a change to ensure all internal and sensitive documents could not be accessed by students.
Quality management processes should always be integrated with project management (Project quality management) in order to ensure that all projects within an organization, will be completed with level of quality standard that will satisfy the needs of the customer. While Quality management assists with finding defects and issues early on in projects and may cost additional money up front to fix, this will prevent a poor quality final product from being handed off to the customer and increase customer satisfaction and an organizations success.
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