Nurses are valuable members of the health care team in providing patient-centered care. Throughout nursing school, students are taught about the need to continue education in order to enhance one’s knowledge and maintain up-to-date skills on the latest, most beneficial interventions. Nurses strive to provide care in a holistic manner based on the nursing process (Wallace, 2013); however, do the patients believe these aspects of care are ideal? Often nurses contemplate ways to provide superior, individualized, patient-centered care, which are essential to improve a patient’s health; however, based on my clinical and personal experiences, I believe that ideal customer service for patients also requires strong interpersonal skills, cultural …show more content…
According to Jane Cummings and Sam McPhail (2014), “Compassion is how care is given through relationships based on empathy, respect and dignity. It can also be described as intelligent kindness and is central to how people perceive their care” (p. 549). Hospitalized patients are in an unfamiliar environment; therefore, often experience fear, isolation, and stress. Patients may also feel vulnerable and/or displaced from their family roles. Compassionate nursing helps relieve the environmental stresses and allows improved compliance with self-care. Compassion in nurses is a personality that is crucial to ideal customer service and creating a connection with others (Cummings & McPhail, 2014). It enhances interpersonal and cultural competence skills to reduce the level of stress in the environment. Provision one of the nursing code of ethics clearly states: “The nurse practices with compassion and respect for the inherent dignity, worth, and unique attributes of every person” (ANA, 2015, p. 8). A nurse knows that the care given is compassionate and appropriate by the gratitude shown through the body language and verbal response from the patient and/or the family member(s). Leaving a patient with a smile on their face at the end of the shift is priceless. Compassionate nursing care is the ideal customer service for all
Nursing encompasses the compassionate, holistic, and virtuous care that nurses deliver to patients, families, and communities in order to assist with achieving optimal health and wellness or attaining comfort and acceptance. Compassionate care encompasses the empathy and drive to help others that the nursing profession pos...
The issues of nursing burnout and compassion fatigue are an important one in part, because of the ongoing nursing shortage across the united states. Per the American colleges of nursing “the U.S. is projected to experience a shortage of Registered Nurses (RN’s) that is expected to intensify as Baby Boomers age and the need for health care grows” (American Association of Colleges of Nursing, 2017). The ACA fact sheet cites several reasons for this including; the increasing needs of an aging population, healthcare reform, decreased enrollment in nursing programs, shortages of nursing faculty, large portions of working nurses
In contemporary nursing practice, nurses need to integrate scientific knowledge and nursing theories prior to providing optimal health care. Nursing theories guide nurses to treat clients in a supportive and dignified manner through client centred approaches. However, it is challenge for nurses to practice client centred care in daily realities due to heavy workloads. In order to assist nurses to decrease the gap between ideal and real practice, Registered Nurses Association of Ontario (RNAO) develops Best Practice Guideline of Client-centred-care (Neligan, Grinspun, JonasSimpson, McConnell, Peter, Pilkington, et al., 2002). This guideline offers values and beliefs as foundation of client-centred care, and the core processes of client-centred care can facilitate provision of optimal nursing care. These four core processes of client-centred care include identifying concerns, making decisions, caring and service, and evaluating outcomes. According to RNAO (2006), ongoing dialogue with clients and self-reflection are essential for nurses to develop their nursing skills and knowledge on client-centred care. As a nursing student, I reflected on written transcripts of interactions between patients and me, so that I could gain insights into client-centred care for further improvement. Therefore, the purpose of this paper is to discuss importance of the core processes of client-centred care in nursing practice through identifying and critiquing blocks to conversation. Based on the guideline of RNAO (2006), respect, human dignity, clients are experts for their own lives, responsiveness and universal access will be elaborated in each core process of client-centre care as reflecting on three dialogues with patients.
(AC 1.1) Jane with cervical cancer might be afraid of the problems around her, mostly about her children’s future during her illness and relationship with husband. Based on the Nursing Process and (according to Berridge and Liddle 2013) Roper’s Model, the oncology nurse will have to face Jane’s needs, give her support and prepare for emotional and physical changes.
Heggen, K., & Hem, M. (2004, 6 23). Is compassion essential to nursing practice?. Retrieved from http://www.researchgate.net/publication/5914942_Is_compassion_essential_to_nursing_practice/file/72e7e526f767a80e8a.pdf
This study showed that nurses can communicate well when a patient-center approach is used. There is need within health care for nurses to recognize that patients are more than a task that needs to be completed. That the patient themselves are an important element in their own care. By educating and giving nurses the evidence-based research available they can fill this gap. Continued research needs to be conducted on patient’s experiences of how nurses communicate. Showing us the behaviors that patients place high values on. Thus enabling nurses to use a patient-centered
It is important to preserve the dignity of all patients in the care of nurses and to not make them feel as though they are worthless. For example, when someone is incontinent and cannot care for themselves anymore, such as some residents in long-term care, it is important to help them remain dignified. The resident should be able to feel as though they are respected and are given the appropriate amount of privacy as we are working in their home. With this being said, it is very crucial for nurses to provide residents’ in long-term care, as well as patients in the hospital, with great care while still preserving their dignity and maintaining their privacy. It is important for the client to feel as comfortable as they would if they were in their own home. With this, Registered nurses must appreciate and respect each person in whom they care for. This respect is seen through the nurse as they explain to the patient what they will be doing as they are caring for them, as well as providing care within the wishes of the person. Patients in the hands of the Registered Nurse, appreciate caring as a core value during their stay in the hospital. This is proved as Davis (2005) states, “From a patient perspective, the caring presence that emanates from nurses, positively impacts patients’ hospital experience,” (p.127) As nurses, caring is the absolute root of nursing practice. Preserving patients’ privacy and dignity involves aspects such as closing doors or screens and making sure they are covered while doing so, (Royal College of Nursing, 2015). The Code of Ethics outlines the importance of Registered Nurses supporting the person, family, group, population or community receiving care in maintaining their dignity and integrity, (Canadian Nurses Association, 2008). All these factors involved with the Code of Ethics greatly impact the nursing practice of
Providing care today is much concentrated on “patient-centered” or “person centered,” or delivering care using a “client-centered approach”. In this discussion defines the history of the terms client-, patient-, and person-centered care and then focus on person-centered care, especially as it relates to nursing. In its landmark book Crossing the Quality Chasm (2001, p. 40), the Institute of Medicine (IOM) defined patient centered as “providing care that is respectful of and responsive to individual patient preferences, needs, and values and ensuring that patient values guide all clinical decisions.” Thus, efforts to promote patient-centered care should consider patient-centeredness of patients (and their families), clinicians, and health systems.
Kret, D. (2011). The Qualities of a Compassionate Nurse According to the Perceptions Of Medical-Surgical Patients. Medsurg Nursing, 20(1), 29-36.
Besides, it is one of the work ethics in nursing .The nursing experts say that compassion is the heart of nursing and they advise that nursing students will develop this skill through their study periods. Compassion exceed the concept of simply sympathising with someone, but also involved a transfer of emotion likely to lead to helpful action’’ (.Baughan, Jacqui,Smith,Ann2013).I believe that in my future profession, my compassion skills will surely reduce patient anxiety and alleviate their pain as well as improve their progress through reassurance. “Compassion is an essential component of good nursing care and can be conveyed through smallest actions” (Katherine Curtis 2015).When I used work as a health care assistant in the United Kingdom I always try to spend a little time with my patients when I finished with my daily routines, in that small conversation I realised that it was a great relief for my patients from their physical as well as mental stressful situation. I believe that it is a good milestone for mine future
Techniques and technology are always changing, changed lives occur every day, and no matter what, a nurse is always doing well in his or her community. Proctor explains how nurses should approach nurses with compassion, “Patients in hospital are often vulnerable, worried, in pain, and missing their families and friends.
This is one of the values that is of the utmost importance when being a nurse. We must have compassion for our patients. We as nurses will make an impact every single day in the lives of people in our community. We need to realize that we are the voice of the voiceless and the advocates for those who cannot advocate for themselves. You realize that even by helping one person, you are making a difference and are making the world a better place one patient at a time. Some of us may enter the field and some of us may be continuing on in our education, but we all share one thing in common, we are all nurses and we all made
Education for registered nurses provides significant benefits to the nursing career and therefore, it is imperative. As a registered nurse, education has influenced my practice at the hospital considerably. One of the major areas influenced by education is caring for patients. As a nurse, caring for patients is one of their primary responsibilities. Education for nurses emphasizes the need to show care and empathize with the patient besides providing competencies and knowledge for the nurse clinician (American Associations of Colleges of Nursing, 2014). While care is something intrinsic, educators strategize on learning situations and teaching designs
My journey to nursing began with my personal healthcare experience, and has continued to evolve since entering the nursing program at State University. My personal philosophy of nursing is related my life experience and my personal philosophy of life. Using reflection-on-action, I have begun to understand the influences that have lead me to nursing. I discovered client and family centered care to be an important quality when I look at the influential nurses in my life. To develop a positive therapeutic nurse-client relationship, nurses must integrate all 5 dimensions of the therapeutic nurse-client relationship into their practice (CNO, 2006). When it comes to providing client-centered care, the dimensions of trust, empathy and respect are particularly important (CNO, 2006). Illness can be a traumatic experience for patients and their families, and it is important to be empathetic to the patient’s needs, while still trusting the patient to be an expert in their illness and care.
Compassion from a care giver needs to be felt towards patients to ensure that difference will be made. A positive attitude can be contagious towards other employees or the ones being cared for. When a nurse approaches a patient with an upbeat, but calm and confident vibe, the visitor excepts and trusts the work that must be done to them. One is put at ease when they are in the that type of environment. Altruism is the ability to be selfless and instead have a dedication to the welfare of others. () In the nursing profession, an employee shows care and empathy for clients, but must do the same towards themselves. A nurse must maintain calmness within herself when with a patient in order to fully provide security for their patient. It is important for the nurse to prevent becoming tired or stressed which may hinder them carrying out their duty effectively. In order to receive and hold humanistic-altruistic values, a nurse must extend forward continuous love, kindness and mental awareness at all times. Altruism is essential in unlocking a nurse 's compassion and empathy therefore creating a more positive and healing environment for the patient. () Not only must a nurse show the proper care towards ones clients with an appropriate attitude, but taking care of an employees own self needs and requirements are