It is often said by many, "You only have one opportunity to make a first impression." It may just be a saying but it’s a fact. A marvelous way to begin and build good relationships with your customer is by having a positive first impression. It doesn’t matter where your contact is made. It can be face to face interactions or calls over the telephone. It is the impression that determines the path at which the customer’s experience should go. It takes only one chance to create the first impression. At maximum, forty seconds individuals look at you and create assumptions without you having to mention a sentence. How one carries themselves, stand and sometimes facial expressions affects these assumptions. If your customer grasps the wrong impression, it is now your duty to overcome the impression created. After every encounter, the first impression will always be taking into consideration. It is therefore crucial to conduct a positive first impression.
First Impressions via Telephone
The greetings on the telephones are the very first opportunities at which a positive impact can be made towards the customer. For example:
‘D Sports Shop, how can I help you? ‘I need a football boots.’
‘OK, what size?’
"Thank you for calling D Sports Shop, this is Samara. How can I help you?" ‘I need a football boots.’
Great, I will be happy to help you with that. May I get your name please?"
The way at which Renee and Samara may have answered the telephone may not make much difference but they are significant. The different response given by Samara took no extra time and would definitely have a positive impact on the company’s customer. It is advice...
... middle of paper ...
...family members. They bond and knit with the business. They share their personal lives experiences, values and beliefs. However, avoid entertaining these conversations early in the beginning of the relationship. A professional attitude should always be attained focusing on presenting the greatest image.
Everything that is done and the way in which it is done in deed impact business customer’s impression. This is what influences their choice to continue or do business with the company. Positive first impression is essential in every business organization. It is the apple to the pie and the straw to the berry of every successful company.
Need Writing Help?
Get feedback on grammar, clarity, concision and logic instantly.Check your paper »
- Why do job candidate wear a suit for a job interview. Why do defense attorneys have their clients dress neatly and get a haircut before they are seen before a Jury. First impressions are considered to be essential. Many crucial decisions involve forming impressions about another person. Decisions about the ability of prospective job candidates, judgments about the suitability of expert financial advisors, and even choices between alternate dating partners all involve processing information about other people.... [tags: first impression, asch experiemnts, impressions]
1765 words (5 pages)
- Customer Relationship Management it is a strategy used to learn more about customers behaviours and needs in order to improve strong relationship companies use to manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving slaes growth(Wu & Lu, 2012). CRM systems are designed to compile information on customers across different channels or points of contact between the customer and the company which could include the companys website, telephone, livechat, direct mail, marketing materials and social media.... [tags: Customer relationship management]
2152 words (6.1 pages)
- Introduction (Academic context to support your investigation) The importance of physical environment on customers is widely recognised by managers and mentioned in many service industry. It is true that customers will make use of a service enterprise if they perceive that the service provided will be of high quality (Brady & Cronin, 2001). According to Abdullah Rosario (2009), quality of services delivered plays considerably a major role in shaping and manipulating customer satisfaction. With customer satisfaction comes positive customer behaviour.... [tags: Physical Environment, Quality Service, Customer]
1100 words (3.1 pages)
- “Light is essential for human impression. The difference between an average light source and a high class light performance system can be compared with the difference between a stunning sun rise and a foggy morning light that does not thrill at all,” asserts Andreas Uthman, marketing lighting and imaging at SCHOOT. The mood lighting system will create more enjoyable flight experience for the passengers, by firstly creating an artificially shortened day during the flight to ensure that the passengers ' natural biorhythms will be prepared slowly and gradually for the new time zone of their destination as well as during the in-flight clock, which will guarantee no effect of jet lag on travelle... [tags: Light, Lighting, Color, Light-emitting diode]
1747 words (5 pages)
- First impressions can make or break a relationship. Be it personal, casual or professional, all future interactions and reactions within that relationship can be dependent on that first meeting. Your demeanor, appearance, and even your nonverbal communication habits can all impact how you are perceived, and that is before you even open your mouth to speak. MindTools (2011) states that, “It takes just a quick glance, maybe three seconds, for someone to evaluate you when you meet for the first time.” If we do not make a good first impression, we might not have an opportunity to make a second or third.... [tags: Importance, Relationships, Success]
818 words (2.3 pages)
- Why do job candidate wear a suit for a job interview. Why do defense attorneys have their clients dress neatly and get a haircut before they are seen before a Jury. First impressions are considered to be essential. Many crucial decisions involve forming impressions about another person. Decisions about the ability of prospective job candidates, judgments about the suitability of expert financial advisors, and even choices between alternate dating partners all involve processing information about other people.... [tags: impressions, jugdement, personality]
1396 words (4 pages)
- 6.0 Customer Service of Dhaka College Branch Customer service is always a very vital issue for Janata Bank Limited. There is a common dialogue in Janata Bank which says “Customers are our King”. So it likes to treat its customers with a very outstanding manner. As the hospitality is very necessary, the Bank should always try to give its clients the best service. All the efforts and works in the Branch Banking environment should focus on customer satisfaction. Front desk play a very vital role in a Bank’s customer service.... [tags: Bank, Online banking, Arithmetic mean]
1381 words (3.9 pages)
- First Impressions Motion picture actor Will Rogers once said, “You never get a second chance to make a first impression.” So have you wondered why that someone treats you differently than others. Possibly see you a certain way. Or think about you in a particular fashion. All this happens because of the impressions you make and how your peers process it. A first impression is the event where one person encounters another person and forms a mental image of that person. It only takes 1/10 of a second for us to judge a person and create an image about them (Wikipedia).... [tags: The Impressions, First Impressions]
917 words (2.6 pages)
- The Desired Effect: First Impressions Whether we like it or not, it takes just three seconds to come to a conclusion about someone new (Flora, 2004). First impressions strike like lightning and before you hear the thunder, you have formed a first opinion. In First Impressions Matter, “According to New York University, Graduate School of Business, people make eleven decisions about us in the first seven seconds of contact: (1) education level, (2) economic level, (3) perceived creditability and believability, (4) trustworthiness, (5) level of sophistication, (6) sexual identification, (7) level of success, (8) political background, (9) religious background, (10) ethnic background, and (11) s... [tags: Psychology, First Impression]
655 words (1.9 pages)
- The Importance of Image in the Modern World Image is defined as the physical outward appearance that people view an individual or an object. Over the years, image has evolved from mere vanity to being regarded as a great importance in the modern world. It is not merely the vivid representation of a person or an object; it is a powerful tool used by us to impress and “wow” people, for self or even to make money. Image is also an important factor in society nowadays, as it draws a line between the popular people and the “fashion scum of society”; it separates the normal everyday products from the high-end gadgets.... [tags: Papers]
693 words (2 pages)
- Ode to the West Wind by PB Shelley : The Role of The Poet
- Good Inc and The Acquisition of Other Companies
- Cartoon Review: The Arthur books by Marc Brown
- The People’s Republic of China and The One Child Policy
- College Students: Grade Inflation
- Indigenous Speeches: Exploration of the Mabo Case, Stolen Generation and Reconciliation