Developing Emotional Intelligence (EI)

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This paper defined Emotional Quotient (EQ) and Emotional Intelligence (EI) and differentiated between the two terms often used interchangeably in papers to be synonymous for emotional intelligence. Businesses benefited greatly when employees utilized soft skills such as emotional intelligence, displayed a positive disposition and were able to work in healthier, more productive work environments. These competences were developed through self-awareness, self-management, social awareness and social-relationship management. The four elements were described in the Competency Based model by Daniel Goleman and Richard Boyatzis. Not all employees exhibited the same level or maturity of emotional Intelligence. Identification, development and implementation of the EQ skill set were required of employees for increased productivity and overall benefits for the organization such as harmony in the work environment with increased productivity and better team work because of the improved problem solving abilities developed from EI. Developing Emotional Intelligence Emotional Intelligence (EI) was conceived in 1983, when Howard Gardner, a Harvard psychologist published a new theory debunking the conventional IQ theory as being too narrow to describe human intelligence. His recognition that life successes depended on many intelligence criteria and expanded the two academic IQ intelligence categories (verbal and math/logic) into a broader base to include visual/spatial, kinesthetic, and artistic. He then added the last two personal varieties that have become the ground breaking new concept of emotional intelligence (EI) -- intrapersonal and interpersonal intelligence (Guss, 2005). People with intrapersonal intelligence know themselves, t... ... middle of paper ... ...ne’s emotional intelligence. Retrieved from http://www.eqi.org/contact.htm Knowledge@Wharton. (2007, April 18). Managing emotions in the workplace: Do positive and negative attitudes drive performance?. Retrieved from http://knowledge.wharton.upenn.edu/article/managing-emotions-in-the-workplace-do-positive-and-negative-attitudes-drive-performance/ Neal, B. (2013, May 15). Handling tough situations with emotional intelligence.. Retrieved from www.astd.org Nowack, K. (n.d.). Emotional intelligence: Defining and understanding the fad. T&D Magazine, Retrieved from http://www.ASTD.org Richardson, D. (2013). A simple guide to help you gain a more effective style. Retrieved from http://eqi.org/eidefs.htm Segal, J. & Smith, M. (2013, March). Emotional intelligence (EQ): Five key skills for raising emotional intelligence. Retrieved from http://www.helpguide.org/metnal/eq5

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