Importance Of Assertiveness In Communication

Listening can be defined as the way we received and interpret messages accurately during a communication. In

organizations, a good listening skill can lead to an increase in productivity with fewer errors, customer satisfaction as

well as an increase in information sharing that can in turn lead to more creative and innovative work. For example: a

business woman listening to the type of products her customer is requesting from her. A good example

of a website that offers instruction on how we can develop our listening skill is www.skillyouneed.com.( Feminism,

2015).

Assertiveness can be defined as the ability for one to openly and sincerely express herself as well as taken into

consideration the genuine concern for others.

But however the rest of the co-workers all loudly agree with the

chairperson 's idea and want to move the conversation to the next level by discussing the kind of cars to buy for the

organization. If you are assertive, you have the ability to ask for a moment to articulate your position. A good example

of a website that offers instruction on how one could develop her assertive skills is interpersonal skills online.com

( Contreras, 2015)

Negotiation can be defined as a method whereby people come to a compromise by settling their differences thereby

avoiding an argument as well as dispute. Negotiation can be of two types, namely formal and informal negotiation.

For example, in a business situation where a client have already paid upfront for certain goods in an organization

to come and collect on a certain date, but the business owner mistakenly sell the goods to another client. Assuming

that was the last stuck of that particular goods. the client who paid upfront came on the day he promised to collect his

goods, the business owner then negotiated with him and he was pleased.

good example of a website that offers instruction on how we can develop our negotiation skills

( Feminism, 2015.). For example, Mr Tom sell cars and he is skilled in persuasion, he then uses his gentle art of

persuasion to convince his clients to buy new cars. A good example of a website that offers instruction on how we

can develop our persuasion skill is www.skillyouneed.com.

Interview skill can be defined as the skill needed by either a job seeker to prepare for an interview or by the

interviewer to successfully select a job seeker for a job, etc. For example: managers in an organization or business

uses her interview skills to select the right employee(s) for a vacant position in her organization. A good example of a

website that offers instruction on how we

can develop our interview skill is www.skillyouneed.com.

Coaching can be defined as a process aims to improve performance and focuses on the here and now rather than

on the past or on the future. For example: a manager in an organization coaching her employees on her they