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Challenges in adopting total quality management
Business studies essay on total quality management
Challenges in adopting total quality management
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1. Introduction This research paper provides a suggestion for a possible way to implement Total Quality (TQ), which is supposed to help a colleague with the implementation within his organization. It provides theoretical, as well as practical advice. 2. ISO 9000 and Malcolm Baldrige Award as a starting point For some companies choosing a starting point appears to be so challenging that they never begin. This is is referred to as the so called ‘total quality paralysis’ (Oakland, 2003, pp. 339). When a company is not yet fully ready to implement TQ but wants to develop in this direction there are several other options, namely getting ISO 9000 and making a self-assessment according to the Malcolm Bardrige Award. The preparation for ISO 9000 includes a lot of points that also need to be addressed during the implementation process of TQ. Furthermore it is a prerequisite for cooperation for many companies. The Malcolm Baldrige Award emphasizes the importance of quality for the economic situation of the whole country, recognizes great performance and superior competitiveness. It also encourages the exchange of information and experience among US companies. The preparations are expensive but frequently subsidized by the government. Most of the companies preparing for this award do not do it with the intention of winning the price. It helps them to gain an overview over their status compared to the best organizations worldwide and to identify potential areas for improvement (Kelada, 1996, pp. 328-329) (Goetsch and Davis, 2010, pp. 438-439). 3. Why is it necessary to implement total quality? First of all it is necessary to make yourself aware of the reasons why the current system is no longer acceptable and why the implementation of To... ... middle of paper ... ...process management systems. Boca Raton, FL: Auerbach Publications. Denning, S. 2011. Why Lean Programs Fail -- Where Toyota Succeeds: A New Culture of Learning. [online] Available at: http://www.forbes.com/sites/stevedenning/2011/02/05/why-lean-programs-fail-where-toyota-succeeds-a-new-culture-of-learning/ [Accessed: 8 Apr 2014]. Economist. 2009. Total quality management. [online] Available at: http://www.economist.com/node/14301657 [Accessed: 7 Apr 2014] Goetsch, D. L. and Davis, S. 2010. Quality management for organizational excellence. 7th ed. Upper Saddle River, N.J.: Prentice Hall. Johnson, W. C. and Chvala, R. J. 1996. Total quality in marketing. Delray Beach, Fla.: St. Lucie Press. Kelada, J. N. 1996. Integrating reengineering with total quality. Milwaukee, Wis.: ASQC Quality Press. Oakland, J. S. 2003. Total quality management. Oxford: Butterworth-Heinemann.
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The Malcolm Baldrige National Quality Award is recognized as an extraordinary means for for-profit, not-for-profit, educational, and healthcare organizations to improve organizational performance and competitiveness. The Baldrige criteria provide a structured approach to achieve performance excellence and an ideal set of performance and quality criteria toward which an organization should continuously strive. The criteria are used to help organizations assess their improvement efforts and to diagnose their overall performance management system (Byrne, 2003).
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Making its first appearance in the 1950’s and continuing to grow each day since its increase in popularity in the 1980’s, Total Quality Management is another trend effecting Cost and Managerial Accounting (American Society for Quality, 2016). Total Quality Management is a philosophy that focuses on quality in every part of the business in order to meet stakeholders’ needs with efficiency and effectiveness, all without compromising ethical values (Chartered Quality Institute, 2016; American Society for Quality, 2016). It is important to note that Total Quality Management is not a means to an end, but instead is the end goal itself. Meaning that Total Quality Management is not a process used to achieve a goal, but instead
Contained within the following paper is the evaluation of the author’s organization’s mission, vision goals, and objectives .The author will discuss the pre-determined questions as set forth by Jeffrey Trapp, a certified University of Phoenix instructor. This paper will discuss the differences that a rise between a company that has implemented TQM (Total Quality Management) with that of the authors own organization’s management style.
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Quality is a very important thing in an organization; therefore it is not possible to improve the quality of a product or service substantially without major changes in all aspects of the organization. Because quality is so important if changes aren’t made throughout the organization the output of the product will no be very successful. Everyone in the organization plays a major role in the out come of its products.
It is known as ISO 9000 family and the ISO 9001 is the one which is concerned about the requirement of the QMS. Of course, that creates the needs for understanding these standards in order to get the certificate from the organization which is authorized by the ISO. That also creates the need for the training which is very important for companies to implement the QMS. The standards have been developed the course of the quality history from needing a quality control to a quality assurance. Basically, implementing a Quality Management System is important for companies to succeed in today’s market, and will enhance customer satisfaction, and improve internal process. It becomes more and more a necessity for international companies because it saves a lot of money in one hand and time in the other. Nevertheless, implementing such system requires an effort, training, and using consultant companies to ease the establishment of the system and to get the certificate eventually.
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TQM is essential to be used by all the companies especially the manufacturing companies who have the responsibility to ensure about the quality of the product. TQM is being viewed as the boon and it is an approach for improving the quality and customer satisfaction in the long run and also reduces the amount of waste (www.businessknowledgesource.com). There are various components which have to be addressed in implementing the TQM they are Ethics, integrity, training, trust, teamwork, communication and recognition (www.businessknowledgesource.com).