Effectively integrating information technology (IT) into an organization’s business processes is critical if the organization wants to increase productivity and remain profitable. IT includes items such as the systems software, application software, computer hardware, and the networks and databases that help manage the organization’s information. When implementing quality standards and processes that are forever changing in the IT world, organizations must balance these changes while continuing to rapidly implement new systems technologies in order to stay competitive.
Quality improvements in IT delivery and service support can be improved by measuring and tracking user satisfaction, integration and flexibility early on in the decision process and reinforcing them throughout the review process. Adhering to quality management best practices means ensuring that quality standards are strictly enforced and entrenched into the organization’s philosophy. Even though Total Quality Management (TQM) has been replaced by other quality methodologies in many cases, organizations that have taken the long arduous journey to properly implement TQM benefited from it immensely . While TQM may be perceived by many employees as just another passing fad that will soon fall by the wayside, the environmental conditions that exist within the organization will determine if TQM can be successfully implemented and take root.
What is Total Quality Management (TQM)?
TQM is a system of continuous improvement of work processes to enhance the organization’s ability to deliver high-quality products or services in a cost-effective manner . The focus of TQM is to improve customer satisfaction and reduce waste . Customers include ...
... middle of paper ...
 Reference_for_Business, "TQM Principles," n.d.. [Online]. Available: http://www.referenceforbusiness.com/encyclopedia/Thir-Val/Total-Quality-Management-TQM.html.
 S. K. Chavan, "Benefits and Problems in TQM," 3 November 2010. [Online]. Available: http://www.managementparadise.com/forums/materials-management/207553-benefits-problems-tqm.html.
 timely2.com/TQM.htm, "timely2.com/TQM.htm," n.d.. [Online]. Available: http://www.timely2.com/TQM.htm.
 T. F. Prosser, "When and Why Does Total Quality Management Work, and Why Isn't It Still Prevalent," n.d.. [Online]. Available: http://oneffectivemanagement.wordpress.com/.
 TaskManagementGuide.com, "How to Implement TQM," nd. [Online]. Available: http://www.taskmanagementguide.com/solutions/articles/problems-and-advantages-total-quality-management.php.
Need Writing Help?
Get feedback on grammar, clarity, concision and logic instantly.Check your paper »
- ... Total quality businesses provide superior value to their customers. Superior value is made up of cost, quality, and service. To become an effective competitor in the real world market, a company must become a world class organization. A world class competitor organization must possess the following characteristics: customer focus where employees are trained in quality customer service, quality control and assurance, new product research and development, up to date technology, environmentally safe processes, innovative approaches, quality teams, management training, and partnership and supplier alliance.... [tags: operations management analysis]
1490 words (4.3 pages)
- I. INTRODUCTION Before you can begin to understand what total quality management is, you must know what quality is. Quality is the ability to satisfy, or even exceed, the needs and expectations of the customers. Total Quality Management is a management approach to long-term success through customer satisfaction. The participation of all members of an organization in improving processes, products, services, and the culture they work in is the basis of TQM. Total Quality Management, often called TQM, is a mind set.... [tags: SixSigma Essays]
2275 words (6.5 pages)
- Total Quality Management REPORT ON PROMOTING QUALITY MANAGEMENT SYSTEM FOR WATERLANDER HOTEL EXECUTIVE SUMMARY Global Marketing, Plastix International Plc hired Waterlander Hotel to host their annual banqueting. Global Marketing gave clear and specific details of their requirements to the hotel. However, Waterlander¡¦s failure to effectively plan and co-ordinate the activities resulted in the banqueting event been a total disaster and a embarrassment to the client. Waterlander Hotel failed to deliver to the customer expectation.... [tags: Business Case Study]
1674 words (4.8 pages)
- TQM is essential to be used by all the companies especially the manufacturing companies who have the responsibility to ensure about the quality of the product. TQM is being viewed as the boon and it is an approach for improving the quality and customer satisfaction in the long run and also reduces the amount of waste (www.businessknowledgesource.com). There are various components which have to be addressed in implementing the TQM they are Ethics, integrity, training, trust, teamwork, communication and recognition (www.businessknowledgesource.com).... [tags: manufacturer, ethics, improvement]
589 words (1.7 pages)
- Total Quality Management We are absolutely convinced that TQM is a fundamentally better way to conduct business. TQM results in higher quality; lower cost products and services that respond faster to the needs of the customer. The roots of Total Quality Management go back to the teachings of Drucker, Juran, Deming, Ishikawa, Crosby, Feigenbaum and countless other people that have studied, practiced, and tried to refine the process of organizational management. TQM is a collection of principles, techniques, processes, and best practices that over time have been proven effective.... [tags: Plan, Quality, Structural Change]
1293 words (3.7 pages)
- TQM Doesnt Work While I agree that Quality improves organizations, businesses, and individuals, Total Quality Management (TQM) as a system for improvement loses its effectiveness based on the present culture, business methodologies, and globalization of markets. TQM has invaded countless industries and is a favorite “buzz word” of top executives and managers, TQM concepts are rarely fully implemented other than posters, memos, and press releases. While the basic concepts of TQM are inherently internal to each of us, the moniker of TQM continues to be an elusive goal that everyone in business “loves to talk about” but never successfully implements.... [tags: GCSE Business Marketing Coursework]
2001 words (5.7 pages)
- Introduction The food industry faces a challenge to deliver high quality products, in a competitive global market whilst increasing efficiency by minimising waste. By incorporating quality systems like Total Quality Management (TQM), companies like Pars Food Ltd can develop an effective culture of commitment to meet expectations of customers (Beardsell, Dale, 1999). Nevertheless, an effective culture of quality systems and continuous improvement cannot be met by an absence of managerial responsibility, to gain customer loyalty, and potential new clients (Beardsell,Dale,1999).However, Pars Food Ltd need to use supply chain management strategically to gain competitive advantage of working s... [tags: quality management, market]
727 words (2.1 pages)
- Chinese Businesses Should Adopt Total Quality Management (TQM) If they are to succeed internationally Nowadays a large number of Chinese companies are willing to develop their business scope in international markets. Their main competitive superiority exclusively depends on the low price strategy based on cheap labors. However, this merely advantage couldn't go down well in the overseas markets. Global competition has forced Chinese manufacturing firms to operate on the basis of not only cost advantage.... [tags: Papers]
941 words (2.7 pages)
- Total Quality Management Total Quality Management Total quality management (TQM) can be the deciding factor on whether a business is going to be successful or not successful depending on the employees and staff that are working in the organization that is implementing this type of management style. In this paper TQM will be defined, along with a description of the impact of globalization on quality, different management styles will be compared, and how TQM applies or should apply to my organization.... [tags: Business Management Analysis]
932 words (2.7 pages)
- Total Quality Management (TQM) is the strategic activities aimed to implement the awareness of quality in an organization by management. Manufacturing, service, non profit, and governmental organizations have been using TQM extensively since the 1990s. This paper discusses total quality management in a service and manufacturing organization. Metropolitan Transit Authority of Harris County, Texas is the service organization and Dell, Incorporation (Inc.) is the manufacturing organization discussed in this paper.... [tags: Business Management Strategy]
1839 words (5.3 pages)