Management theorists have identified three critical skills that managers need to possess for successful work in an organization. They are conceptual, technical and human or interpersonal skills. Conceptual skills include the ability to think and express ideas about abstract and complex situations and visualize the organization’s condition in the environment. These skills are very important for top managers, the organization’s leaders. Technical skills require job-specific knowledge and techniques needed to proficiently perform work tasks. They are essential for first-line managers who typically are responsible for the main production of the organization’s products or services. According to the main purpose of managers to coordinate and oversee the work of others, the human skills are the most important for any level of managers, as they imply a constant work with people. Moreover, the ability to deal with employees within an organization includes strong communicative skills, the knowledge of methods of motivation, and the power to resolve conflicts, that is accordingly an essential attribute for any successful manager.
First, to deal with people is impossible without the effective communication, which beguines from the openness of executives to listen to their employees and to be understood by them. Listening skills are based on a trust in the people with whom you communicate. People cannot always express their true opinion if they are not certain that their opinion will be correctly interpreted. Consequently, to be an excellent conversationalist is to gain the trust of others. It also means the ability to create a favorable working environment where people are honest...
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...-run organization, there are situations that negatively influence people and arouse their sense of stress. Excessive tension can be damaging to a person, and therefore, for the whole organization. Thus, the manager must understand it and learn to neutralize the stressful situations to ensure the full effectiveness of the organization.
In conclusion, the main task of any manager- do business with the help of others, to achieve teamwork. It means cooperation, not intimidation. A worthwhile manager always concerned about the benefits of the entire company, and try to find the balance and harmony within different groups and levels of the organization. To be a successful manager it’s mean to be a leader, worthy of emulation by others. Consequently, to inspire people and to get them trust you, manager have to possess human skills which are essential to be a true leader.
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