Essay about Human Resources Area Of Performance Management

Essay about Human Resources Area Of Performance Management

Length: 988 words (2.8 double-spaced pages)

Rating: Better Essays

Open Document

Essay Preview

This report has been commissioned to review the Human Resources area of performance management (“PM”), specifically performance appraisal (“PA”) in the context of McDonald’s Restaurants (New Zealand) Limited (“McDonald’s”). An overview of PM and its sub-elements will be given, with PA being the main focus. Finally, concerns and improvements relating to line managers’ roles and the PA process itself will be examined with reference to industry concepts and frameworks.

McDonald’s

There are over 30,000 McDonald’s restaurants in more than 120 countries, and it is considered to be one of the most recognisable brands in the world (McDonald’s NZ, n.d.-b). The enduring motto of the Corporation and its subsidiaries is “Quality, Service, Cleanliness and Value” (QSC&V), and seven core principles guide McDonald’s operations and franchisees worldwide (McDonald’s Corporation, 2011). 80% of McDonald’s New Zealand restaurants are operated by franchisees, with a Head Office overseeing and reviewing national operations (McDonald’s NZ,n.d.-a).

Performance Management

Armstrong (2015, p 9) summarises PM as the
continuous process of improving performance by setting individual and team goals which are aligned to the strategic goals of the organization, planning performance to achieve the goals, reviewing and assessing progress, and developing the knowledge, skills and abilities of people.
Marchington, Wilkinson, Donnelly & Kynighou (2016) identify five primary elements of the PM process:
1. Recruitment and selection
2. Induction and socialisation
3. Reviewing and appraising performance
4. Enhancing and reinforcing performance standards; and
5. Counselling and support.

This report will focus primarily upon the third element. McDonald’s has stro...


... middle of paper ...


.... Train line managers
Line managers conducting PAs are often not given the proper training to perform the PA effectively, leading to poor results (Kondrasuk, 2011, citing multiple authors). Training managers in this area and how to best carry out PAs is the most important step McDonald’s can do to improve this element and see positive outcomes. This may involve education about the biases that can affect validity, how to ensure a consistent process, collaborating on what feedback is both important and constructive, and the importance of ensuring the PA is individualised. Fletcher (2001, p 478), citing Kikoski (1999) notes that the interview between the line manager and employee is the “point of delivery” of PA, and much can depend upon it – but it is still the “Achilles heel of the entire process”. Therefore, sending line managers to an external training consultant to

Need Writing Help?

Get feedback on grammar, clarity, concision and logic instantly.

Check your paper »

A Report On The Performance Management System Essay

- After reading and reviewing Chapter 11, this student considers important to define some concepts about the Performance Management System. Then analyzing that this student consider the 360- degree method is the better Performance appraisal methods that a company to evaluate its personal and get results more adjustment to the reality of the performance of their employees. Besides to cite some advantages of this method, this paper describe a report that Richard Santeusanio, a Superintendent of the Danvers, Massachusetts, Public Schools wrote after participate in a 360-Degree feedback....   [tags: Human resource management, Performance appraisal]

Better Essays
1534 words (4.4 pages)

Essay on Human Resources And Human Resource Management

- Human Resources may aid organizations in many ways. It is seen as being an advocate of employees, to help ensure fair and equal treatment is given to all employees regardless of personal backgrounds or circumstances. Human Resource Management is the design of management systems that allows organizations to effectively use its human talent to reach the company’s goals and missions. Managing people in organizations is more than administering a pay program, designing trainings or avoiding law suits....   [tags: Human resource management, Human resources]

Better Essays
711 words (2 pages)

Human Resource Management Is A Complex Area Of Study Essay

- Human resource management is a complex area of study. It involves the leadership and management of an organization’s people in a way that allows for optimization of company goals Human resource managers need to be careful that their decisions do not lower employee moral, as it can greatly impact the future of the business. In Yahoo’s case, the two major aspects affecting its management of human resources were performance appraisals, and human resource planning. More specifically, Marissa Mayer, CEO of Yahoo, used rating scales to measure job performance, and then fired hundreds of employees using that data....   [tags: Human resource management, Human resources]

Better Essays
1313 words (3.8 pages)

Performance Management System Is An Art Of Developing A Process For Managers

- A performance management system is an art of developing a process for managers and employees to work together to plan, monitor and review the employee’s work objectives and overall contribution to the organization. It is more than just an annual performance review, performance management is the ongoing process of setting objectives, assessing progress and providing support and feedback to ensure the employees reach their goals; as well as ensuring that they are in-line with the organization’s competitive strategy (HR Council, 2015)....   [tags: Management, Performance management]

Better Essays
871 words (2.5 pages)

Essay about Key Functional Areas Of Human Resources Management

- Key Functional Areas of Human Resources Management Recruitment and Selection: Staffing an organization with qualified employees who will bring new skill sets to the organization and contribute to its strategic goals. HR Managers and supervisors should work together during this process. The goal of the recruiting process is to attract qualified applicants for each position advertised. HR managers have a duty to ensure supervisors are well versed in EEO laws and what questions are appropriate to ask during the interview....   [tags: Human resource management, Human resources]

Better Essays
1140 words (3.3 pages)

The Role Of Innovative Human Resource Management Essay

- Ashok Som (2008) , the study examined that the role of innovative Human Resource Management (HRM) practices and specifically questions how HRM practices, such as the role of HR department, recruitment, retraining and redeployment, performance appraisal and compensation, enhance corporate performance during the change process. A multiple-respondent survey of 69 Indian organizations was undertaken to study the impact of innovative HRM practices on firm performance. The study found that the innovative recruitment and compensation practices have a positive significant relationship with firm performance....   [tags: Human resource management, Human resources]

Better Essays
771 words (2.2 pages)

Essay Human Resources : The Division Of A Company

-   Human Resources The division of a company that is focused on activities relating to employees is what is called, human resources. It is subjected to the responsibilities in a company or business such as: payroll, benefits, hiring, firing, and being up to date with both federal and state regulations. Human resource services are usually assigned into four categories: PEOs, BPOs, ASPs, or e-services. However, human resource’s main overall main goal is to make an adequate use of the employees, reducing risk and maximizing returns on investments....   [tags: Human resource management, Human resources]

Better Essays
1130 words (3.2 pages)

The Primary Functions Of A Human Resources Department Essay

- 1. What are the primary functions of a human resources department in the 21st century. The academic and business world term of human resource management can be summarized as simply the procurement and management of people in an organization to maximize the effectiveness of both employees and employer. Human resource managers develop and implement systems to improve an organization 's performance and competitive advantage (Bray, Mitchell, & Obeidat, 2013). These systems work to give a business competitive advantage in the marketplace....   [tags: Human resources, Human resource management]

Better Essays
817 words (2.3 pages)

Performance Management Issues Essay

- Performance Management Issues Performance management can be defined as a systematic process, which helps an organization by improving the effectiveness of its employees, so that the organization can achieve desired results. The performance management in an organization includes proper planning of work and setting expectations to be achieved. In addition to this, the performance management also consists of monitoring performance of employees and training them, so that they can improve their performance and reward employees who perform exceptionally well (Berger, 2000)....   [tags: Business Management ]

Better Essays
1219 words (3.5 pages)

Human Resources at Proctor and Gamble Essay

- Introduction In today's global business environment, managing diversity in human resources has become a very important and crucial issue. Human resources management has a lot to deal with managing workers/employees from different countries and nationalities. Managing multinational human resources becomes an issue not only in the multinational corporations, having their offices or plants in different countries, but also in the domestic companies, with domestic workforce becoming more and more diverse each day....   [tags: Business Human Resources]

Better Essays
1821 words (5.2 pages)