Being a HR professional, in my point of view HRD plays important role in the learning and development of employees within an organization. Learning and training opportunities can enhance the employee’s knowledge, skills and abilities. Learning is not a one time activity, it’s a continuous process. Furthermore, human resource development helps in organizational development as well as in employee’s career development. Human resource development also acts as a change agent. In few past years, organizational priorities and practices have changed a lot. Successful organizations are now becoming more adaptive, flexible, quick to change direction and customer-centered. HRD also act as an employee champion and employee advocate in the organization. An organization’s administr...
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...ipants in any service transaction are service employees. It is they, whom customers meet on entering a department store or boarding an aircraft. Thus, a single employee may tint a customer’s image of a service enterprise’’ (Rafaeli, 1989).
Rafaeli, A. (1989). When cashiers meet customers—an analysis of the role of supermarket cashiers. Academy of Management Journal, 32(2), 245–273.
Steve Macaulay, Sarah Cook, (1995) "The implications of customer service initiatives for human resources professionals", Training for Quality, Vol. 3 Issue: 1, pp.23 - 28
http://humanresources.about.com/od/glossaryh/f/hr_development.htm Retrieved 5th April, 2011
http://wiki.answers.com/Q/What_is_the_importance_of_human_resources_management_in_an_organization#ixzz1IdHSFr6e Retrieved 5th April, 2011
http://www.term-papers.us/ts/bb/bmu153.shtml Retrieved 6th April, 2011
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