Explain the Responsibility of the Human Resources Department

Explain the Responsibility of the Human Resources Department

Within any business the Human Resources department is a vital

functional area. The department’s main role is to ensure the welfare

of employees and make sure any problems are resolved quickly and

efficiently whether internal or external. Although this is the main

function of the department there are also a number of other roles the

Human Resource department handles within a business:

Ø Development and monitoring employee appraisal system

Ø Overseeing industrial relations

Ø Dealing with disciplinary

Ø Paying Salaries

Ø Redundancy

Ø Training and development

Ø Recruitment and selection

All the above are typical functions carried out by the human resources

department, as they are clearly linked to employees and problems they

may have. Although the above are typical functions carried out by the

human resources department there are sometimes other functions that

are specific to certain businesses that have to be dealt with when

they arise.

HSBC

I will be studying a part of HSBC that was formally known as Merrill

Lynch. Merrill Lynch was set up in 2001 and aimed to revolutionise the

way in which investors banked. In July 2002 HSBC took over 100% of the

ownership of Merrill Lynch and it was now part of the HSBC group. The

telephone call centre that was opened near Leamington Spa’s ‘Spa Park’

created hundreds of jobs for people in the surrounding areas.

Throughout this project I will be studying the functions of the human

resources department at HSBC in Leamington Spa.

HSBC have many internal departments, which mean that communication

within the company is vital. Each of these departments depend heavily

upon one anther in the day-to-day running of the business. When

recruiting HSBC must ensure that they have a clear strategy that they

follow throughout the recruitment and selection process. As they

employ a large number of people it is important that they select the

right people first time due to the costs associated with recruitment

and selection.

When HSBC needs to recruit a large number of people they use agencies

to help reduce the administration work for the human resources

department and generally get the job done more efficiently.

Unemployment within Leamington Spa is at record lows, and for that

reason HSBC need to make sure they offer appealing positions with

attractive salaries to recruit successfully. This can be done through

newspaper advertisements and HSBC need to ensure that in these

advertisements they portray the company image in a positive light.

As the human resources department covers a large amount of tasks and

functions I have decided to cover the main activities that are most

important to the organisation.

Ø The Working Environment