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Communication skills quizlet
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Business communication in the healthcare field is very important. Sales representatives use this tool in their everyday work environment. Sales reps. primarily need a buyer base. The most important tool for sales is learning what your customer or account needs by selling to them in a way they feel the need to buy. You need to make customers feel like they need to buy something without them feeling like they’re being sold something they don’t want. If the persuasion is also done right it will increase sales. Pharmaceutical and diagnostic companies make sure their representatives attend training for this particular purpose. If an employee goes untrained it could potentially cause a drop in sales and no company wants that. Furthermore, if a situation like this occurs it will not have a good outcome, which in, turn employees could potentially be fired or the overall company might go into default.
The first and far most technique to have is the effective persuasion method. Understanding different types of various persuasion techniques will help people make sales and meet their target and also allow them to have a lead over competitors in the field. According to Alen Mayer, everyone is susceptible to being persuaded; persuasion is a process whose objective is to change a person's attitude and/or behavior towards an idea, event, person or an object. Some techniques from Alen Mayer include: Establishing a common ground: Establishing a commonality you both have, Pointing out the benefits: highlighting the major benefits to the consumers, turning objections into strengths: You should agree with the prospect's objection and then illustrate how it is easily overcome by your product or service. Also, illustrate the advantages of the product t...
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... Behaviors and Customer Outcomes." Journal of Personal Selling and Sales Management 0.2 (2012): 225-44. Print.
ZHANG, Yuxian. "The Politeness Principles in Business Negotiation." Cross-Cultural Communication 9.4 (2013): 50-56. 31 Aug. 2013. Web. 12 Feb. 2014. .
Hofstrand, Don. "Improving Business Communication Skills." Iowa State University Extension and Outreach. N.p., 2013. Web. .
Robinson, Lawrence, and Jeanne Segal. "Effective Communication." : Improving Communication Skills in Business and Relationships. N.p., n.d. Web. 22 Mar. 2014. .
Communication encompasses a wide range of processes such as the exchange of information, listening, posing of questions (Fleischer et al., 2009) or use of body language. In a healthcare environment where there are constant interactions among nurses, doctors, patients and other health professionals, professional and effective communication is important in ensuring high quality healthcare standards and meeting the individual needs of patients.
Hybels, Saundra, and Richard L. Weaver. Communicating effectively. 4. ed. New York [u.a.: McGraw-Hill, 1995. Print.
When you are trying to sell a product or service to someone, there are certain steps you need to take to insure you give the best sales presentation possible, thereby increasing your chances of making the sale. The first thing you need to do is acquire knowledge. You need to know about your product, the company you work for, and the customer you are going to attempt to sell to. After you have done that the next step is to figure out who your prospect is. In order to do this you need to decide who would benefit the most from purchasing your product. After the prospect has been identified, you need to figure out which features, advantages, and benefits you are going to share with them to entice them to make a purchase. After you have done
Irmsher, K. (2000). Communication Skills. Number 102 (Eric Clearinghouse on Educational Management). Eugene, OR: Eric Digest. (ERIC Document Reproduction Service No. ED390114)
be a successful persuader. You should also know what to look out for, so you don't fall
Superior customer value: strategies for winning and retaining customers (3rd ed.). Boca Raton, FL: CRC Press.
Hybels, S. & Weaver II, R.L. (2007). Communicating Effectively, (8th ed.). Boston: McGraw Hill Companies Inc.
McCarthy, A. (n.d.). 10 rules of negotiation. Negotiation Skills. Retrieved March 31, 2014, from http://www.negotiation-skills.org
Zhang, Jian-Dong; Liu, Leigh Anne; Liu, Wu. “Trust and Decption in Negotiation: Culturally Divergent Effects.” Management and Organization Review, [early view].
Negotiation has been used as a vital communication tool not only in business but also in social intercourse. It helps people make common agreement and avoid conflict. So we need to use the tactics which we learned from this course and books to do more practice, only in this way we can gain advantages in negotiation.
Effective business communication is central to the success of an individual’s career and consequently to that of the overall business entity. It would be imaginable therefore that there is some form of correlation between effective communication skills and such success. To put this into context, University of Kent (2011) has placed Verbal Communication at the top of the ten skills that employers most commonly look for. On the same note, anything that hinders effective communication is bound to have a negative effect not only on the specific message delivery, but also on the overall success of a career. In this paper, some of the barriers to effective business communication are discussed, with a few examples of how they affect the process.
In conclusion communication plays an important role in people’s personal and professional lives. As much as 70 percent of work time is spent communicating with others. Several barriers to communication exist (Wallace & Roberson, 2009, Chapter 4). They range from emotional feelings to physical obstacles that prevent the free flow of information. Effective listening and feedback is a technique that anyone can learn. Anyone tasked with the job of communicating would need to keep in mind the goal of any communication, specifically, to deliver accurate information. By following the simple strategies of communication, anyone can eliminate the frustration of poor communication.
The key components and theories behind making a sale work, regardless of the product being sold.
Wasserman, Michael. 15 Techniques When Dealing With Customers. My Success Company. 25 January 2005. .
To effectively sell a product or service, organizations have to really know how customers behave, regarding to what they buy. The study