I would monitor calls and and listen to live calls to make sure they are following their personal action plans, providing feed back either in a coaching if need be of via email and ask them for what do they see as the biggest obstetrical and how they plan to over come it. If the following week they are still having issue with that area, ask them what they would plan to do different and provide a alternative to what they have been doing if it is still not working for them.
What I have noticed with rep #4 is that they are relaying on acw too much, which in turn has been effecting their occupancy and...
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