How can the company FX-Solutions Financial Services Ltd improve internal communication?

Internal communication is essential for creating a culture of transparency between management and employees, as well as among all employees. Quirke (2008) noted that the role of internal communication is to “illuminate the connections between different pieces of information” (p. xv), and its job is “to provide employees with the information they need to do their job” (p. xv). It includes both official communications, such as guidelines, policies, memos, etc. - and unofficial communication. There are three interdependent areas in the company FX-Solutions Financial Services Ltd where problems occur and must be addressed in order to improve the internal communication:

• Company’s culture and environment.

• Clear definition of what needs to be communicated and by whom.

• Systems, which company creates to allow and support the internal communication.

Let me state some examples of the communication issues within the company. Insufficiency in interdepartmental communication, people do not communicate when required or do not communicate issues to the all co-workers whose job is related to this issue/change, which causes misunderstandings and mistakes that leads to decreased quality of provided services. Evident lack of appropriate “downward” communication, where employees are most of the time provided with either incomplete, modified or no information, what affects their day-to-day job. Therefore, the aim of this report is to present directions and solutions that should be implemented in order to strengthen and maintain an efficient flow of information inside the company.

To begin with, in order to establish good internal communication the first step should be towards creating an “open” working environment which encourages smooth flow o...

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...y using appropriate ways, it is essential for the company to regularly monitor the internal communication- by asking for feedback from employees, testing the information flow, or making regular comparison of previous evaluation with current ones.

Works Cited

Gillis, T. L. (2011). The IABC Handbook of Organizational Communication: A guide to internal communication, public relations, marketing, and leadership (2nd ed.). Retrieved from Books24x7 version database.

Johnson, D. W., & Johnson, F.P. (1997). Joining Together: Group Theory and Group Skills. Boston: Allyn and Bacon.

Quirke, B. (2008). Making the Connections: Using Internal Communication to Turn Strategy Into Action (2nd revised ed.). England: Gower Publishing Ltd, p. xv.

Peters, T. J., & Waterman, R. H. (1982). In Search of Excellence: Lessons from America's Best-run Companies. New York, US: Harper & Row.