Hotel Room Attendant : Hotel Essay

Hotel Room Attendant : Hotel Essay

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After reading The Goal, I would like to apply these concepts to the hospitality industry, Hotel. I got a chance to have an interview with a former room attendant in Howard Hotels, a five-star hotel in Taiwan. Although the room attendant’s duty is quite simple, I find the way to apply the ideas from the book to their work.
In housekeeping, the room attendants have very limited time to finish their work because hotel guests usually check-out from 9AM to 12 PM and new customers will check in from 3PM to 5PM. Their duty is to clean and to tidy the rooms and to replenish guestroom and bath supplies within the time period. Like rush orders in the factory, room attendants have got their work done in the due time, otherwise they are failing to deliver the product to customers. Every room attendant has to clear 12-14 rooms depending on the work orders dispensing every morning, and two attendants work as a team to finish their duty. One room attendant is responsible for bathroom cleaning, which is heavy duty, and another one is to clean and tidy room. They have to work independently for maxi...

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