Hospitality Industry : A Wider And Diverse Industry Essay

Hospitality Industry : A Wider And Diverse Industry Essay

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The hospitality is taken from the term ‘hospice’, meaning a house of rest for pilgrims during medieval times (Grottola, 1988). Hospitality may be defined as the reception of guest and catering to their needs and expectations, these may include food, beverage, lodging, and transportation, activities/Entertainment, shopping and supporting services. Hospitality entails a mixture of tangible and intangible factors that include the behaviors of employees and make available for guest’s security, psychological and physiological comfort (Brotherton, 1999).

FINDINGS AND DISCUSSION

1. The UK hospitality industry is connected to a wider and diverse industry with many organizations inside the sector (contemporary hospitality industry - Yahoo Video Search Results, 2016).
2. Ownership has freedom in management decisions (contemporary hospitality industry - Yahoo Video Search Results, 2016).
3. Hospitality industry contribute to the workforce in developing multiple sectors that provide numerous service around the world(contemporary hospitality industry - Yahoo Video Search Results, 2016).
4. Customer satisfaction expands beyond the human interaction (contemporary hospitality industry - Yahoo Video Search Results, 2016).

DISCUSSION

The scope and scale of the hospitality industry means the extent that businesses influence the economy of those service providers. The hospitality industry in the UK is connected a wide and diverse industries with many organizations inside the sector from sole traders to large cooperation and multinational companies. The industry has continued to grow on a great scale and it exit simultaneously with tourism and leisure services. The United Kingdom is the world’s 8th largest destination, with 32 million visiting 20...


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...industry are complex and far reaching. It is an industry by which entrepreneurship to strive can be establish by the common man. It also integrates many other business and foster development in the economy that contribute to the GDP of a country. It is a driver for employment and creation. It fosters the exchange of culture and diversity that will bring interaction between guest and host. It creates employment in entertainment/ activities. Entertainers are mostly local employees who craft their skills by providing entertainment on a day to day basis. Some of these employees become local and international performers.
The hospitality provides opportunity for employment entrepreneurship; however the hotel must bring these small business in there fold so that visitors, business and the hotel both benefits in the long run a percentage of sales goes back to the hotel.


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