First and foremost, hospitality organisation can create experience for their customers by using management operations. Which is narrowed down by two segments: continuity of experience components and customer and staff relations. Firstly, to manage this section, an organisation must have the ability to adapt in a range of contexts. Which mean to enhance the value of the business, you need to catch up with the global trends, need to know what your market segments are and study their behaviour, what is their expectation, how can you budget and make change to your organisation to be able to attract these customers. Nowadays, with the thriving of technology and internet, mostly everyone would have themselves a technical device with them. Therefore, the demand is that they want inte...
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