Heritage Valley Medical Center Case Study Essay

Heritage Valley Medical Center Case Study Essay

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The purpose of this paper is to examine the Heritage Valley Medical Center case study. The paper will start off with a brief background of Heritage Valley, along with a summary of the major problems and issues faced there. Next, the author will explain the role that was chosen while addressing the challenges of Heritage Valley and their reasoning in doing so. The author will then identify the strengths and weaknesses of Heritage Valley and offer to select the best alternative and recommended solutions, which will be followed by a brief description of the evaluation plan that could be used to measure the effectiveness of the recommended solution.
For the past 20 years, Heritage Valley Medical Center has always been known for their outstanding patient care. As years have gone by, Heritage Valley has seen an increase of minority patients come through their hospital doors due to their strategic initiative planning (Buchbinder & Shanks, 2011). The patient satisfaction has since decreased amongst minorities and the Vice President of Community Relation of Heritage Valley will need to try and find a way to correct the situation.
One of the major problems in this scenario is the lack of patient satisfaction amongst minorities. While there seems to be a consensus amongst the Caucasian patients that they are satisfied with the patient care they received, the minorities, however, do not agree (Buchbinder & Shanks, 2011). This is a cause for concern because this could lead to the organization losing patients and therefore will lead to a loss of revenue.
Another major problem are the personal biases that the staff seems to have towards other cultures. When the managers and staff were questioned during the meeting, there seemed to have b...


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...e staff could hand out several toolkits and guides in order to collect racial and ethnic data (Buchbinder & Shanks, 2011). This could provide them with the necessary information in order to see where they stand amongst a diverse population.
The purpose of this paper was to examine the Heritage Valley Medical Center case study. The paper began with a brief background of Heritage Valley and a summary of major problems and issues they faced. Next, the author explained the role that was chosen while addressing the challenges of Heritage Valley and their reasoning in doing so. The author then identified the strengths and weaknesses of Heritage Valley Medical Center Valley and selected the best alternative and recommended solutions, which was followed by a brief description of the evaluation plan that could be used to measure the effectiveness of the recommended solution

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