Health services are provided in the Saudi Arabia via three parties, namely: the Ministry of Health (MOH), government sectors and the private sector. These health services are provided at three levels. The first level is the primary health care, second level comprises the general hospitals and the third level consists of the specialist hospitals. Ministry of Planning (MOP, 1985). The main function of the Saudi health sector is to build up and provide high quality health services in every district of the Saudi Arabia (MOP, 1985).
3.2 What is Quality Management System?
There is no specific meaning of quality, because it means different things to different people and "its content varies according to the situational and substance factors" (Vuori, 1982, p. 42), and different definitions are suitable under different situation. The quality can be Defined as “the best equation achievable between inputs and outputs” (Gleeson, 2001, p 193). A quality management system is "a system for effectively and efficiently managing the processes that deliver products (goods and services) to customers" (Ryall and Kruithof, 2001). According to the definition of the organization of International Standards Organization (ISO, 9001:2000), Quality management system means "Everything that is demanded and agreed upon must meet the approval of the worker and the producer resulting in a higher quality production at a reasonable cost". The manner concept of quality management system depends on the understandable composition, at which the organization looks to; for instance, processes like hospital care, medical interventions.
Quality management system emphasizes the importance of: understanding and meeting requirements, the need to consider processes in t...
... middle of paper ...
...990). Damanhouri, (2002) says it is an important dimension, because the degree of difficulty for patients in obtaining the services can lead to an increase in disease and mortality rates, which can be avoided
• Prevention: Prevention considers the continuous maintenance of the hospital, as quality is achieved from prevention and not just from inspection. That means get it right first time (Al Nummani, 1996). The TQM emphasis is on "investment to understand the process and sources of process variation". It depends on identifying the errors, problems in clinical and non-clinical process in hospitals before they happen, aiming to avert them. This is because some clinical errors have critical reflections on humanity, society and economical aspects. However the possibility of the occurrence of problems is a fact, so TQM also emphasis problem solving (Jablonski, 1991).
ISO 9001 is a quality management standard that helps a company or an organisation to continually monitor quality across all operations. As an internationally recognised quality standard, it outlines ways to achieve, as well as
Healthcare systems are put in place so that they can meet and satisfy the healthcare needs of a people within a geographical area. They have the mandate to deliver healthcare services to the intended group or population and ensure fair...
The IOM defines quality as a multidimensional belief and lists indicators that express standards of quality (Health Affair, 2011). To reach a standard of quality means aiming for specific objectives that involve the organizational structure of health care systems, the delivery of healthcare services, and the patient experience. It also takes into consideration the patient experience. The remainder of this paper seeks to discuss the many dimensions of IOM’s definition of
Health is one of our top priorities in life, and it is really important to take care of it, Simply because there will be no civilizations without the presence of strength in humans, and the strength comes only from Health, that is why every country in the world seeks to increase the health state of their residents, by developing their health care system. In this research you will find a comparison between the health care system in the UAE and in the UK. Therefore, it is divided into four sections: The system, employees and health facilities, challenges and health statistics.
Having read a number of health in developing countries I chose the health care system in Ethiopia. The Ethiopian health care system was completely foreign to me before. And I felt the challenge to explore an entirely new health care system. The Ethiopian health care I found getting to know how unequal the world's people are in respect of health care. Our health care system problems affect the insignificant if compared to the development of health problems. Developing countries, population growth poses challenges for health care. As well people living in rural areas and health care services and nurses' low level. (The Earth Institute at Columbia University 2013.)
Jordan’s health care system was formed in two distinct phases. During the period 1921-1946, the country experienced the introduction of its first public hospital, health law, and national health department. The second phase started in the late 1940s, when the first ministry of health was established, followed by a physicians union, central laboratory for medical tests, the country’s first nursing school, and the introduction of other health related educational programs. In 1963, the first health insurance scheme was initiated for members of the armed forces, followed by the first public health insurance scheme for civilians in 1965.
Project Management Institute’s Project Management Body of Knowledge breaks the practice of Quality Management into three process groups:
To achieve the goal of health care safety by providing quality services throughout their leadership role. Quality management provides a specific framework to consider the successful implementation of the risk management and improve the programs where participation is needed to share experiences. The governing body demonstrates that commitment of all stakeholders to sufficient management resources for effective mitigation. Quality of system increases patient satisfaction and will help people and employees to achieve the target goals. When an organization plans to increase needs and considers the improvement of quality, it will perceive the needs of patients.
In healthcare system the highest quality medical care means the greatest benefit to patients at the lowest possible cost The Agency for Healthcare Research and Quality (AHRQ) defines quality health care “as doing the right thing for the right patient, at the right time, in the right way to achieve the best possible results.” (NCQA, n.d.). According to American college of physicians, the single most reason for the health care cost is the high healthcare spending. There are several factors involved in the high health care cost such as inappropriate use of advanced technology, lack of patient involvement in decision making, overuse of payment system, excessive price for healthcare services, high administrative cost, and medical liability are some
Even though Total Quality Management (TQM) has been replaced by other quality methodologies in many cases, organizations that have taken the long arduous journey to properly implement TQM benefited from it immensely [1]. While TQM may be perceived by many employees as just another passing fad that will soon fall by the wayside, the environmental conditions that exist within the organization will determine if TQM can be successfully implemented and take root. What is Total Quality Management (TQM)? TQM is a system of continuous improvement of work processes to enhance the organization’s ability to deliver high-quality products or services in a cost-effective manner [2].
One of the great challenges was facing health care development is the lack of standardization of instructions and regulations across the country, also the various stages of health care development in each emirate (Deloitte & Touche, 2011). These challenges formed a huge obstacle in front the development of the health care system. Dubai Healthcare City (DHCC), Dubai Health Authority (DHA), Authority of Abu Dhabi (HADD), and The Ministry of Health are examples of the various regulatory bodies that regulate and supervise the UAE healthcare provision in both public and private sectors (Deloitte & Touche, 2011).
Definition of quality: In traditional management, quality is the adherence to internal specifications and standards. The absence of defects, therefore, defines quality. Inspection of people’s work by others is necessary to control defects. Innovation is not required. In TQ, quality is defined in a positive sense as products and services that go beyond the present needs and expectations of customers. Innovation is required.
ISO 8402-1986 standard defines quality as “the totality of features and characteristics of products or service that bears its ability to satisfy stated or implied needs”.
In the end, the UAE health care system is an organization that should seek for new solutions for the recents problems. There are many challenges that the UAE health care system is trying to solve such as the small number of local human resources, the increasing number of cardiovascular disease cases and the huge number of patients who prefer a broad treatment. The most important step UAE healthcare system should do is educate and aware people about the good and the healthy life that assure them to stay away from diseases. Finally, Discovering challenges are the key ingredient to find an ultimate resolution.
Quality is a word which has been used for a very long time, lots of books have been written about it, and many of the world scientists have defined it in many different ways. In this research paper, I will emphasis on the Quality Management System, why is it important? What is it used for? What is the importance of having a Quality Management System? Many people think implementing QMS costs a lot and all the benefit is a piece of a paper which say that your company is certified in having QMS so you can only hang this picture or certificate on the wall and tell your smart customer that you have it. In fact, no blames on them, they have not used this system yet, they do not know that this system save a lot and a lot of money for companies. They do not know that this system create a dynamic motion within the companies so everyone know what he/she is doing, everybody understands his/her role, and everyone can feel being an important part of the process then everybody can work towards a clear and unified target. However, having a lot of benefits requires a reasonable cost and in the same time it worth. There are several organization which are concerned and involved in this issue, those organizations have produced a unified standards and those standards have its requirements. The International Standardization Organization which located in Switzerland which have a contribution of 157 countries have produced a standard which is concerned about the QMS.