Doctor And The Doctor 's Office

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1. What captured the patients about this doctor’s office was the respect the patients received from the doctor and the respect for the patients time (Jacobs & Chase, 2011). The doctor’s office did there absolute best to be on time for every appointment and the doctor’s office gave the patients respect by letting them know when something came up where the doctor was going to be late (Jacobs & Chase, 2011). When the doctor had an emergency, the office gave the patients choices to either wait or reschedule their appointment (Jacobs & Chase, 2011). The doctor’s office held themselves to a high standard of punctuality and they held the patients to the same standards concerning their appointment times (Jacobs & Chase, 2011). The doctor did not waste time on the phone or unnecessary task that would cause delays and scheduling conflicts (Jacobs & Chase, 2011). The doctor did not have a phone hour to answer calls and the doctor trained the assistances to handle most of the phone calls and answer medical related questions over the phone (Jacobs & Chase, 2011). When an individual wanted t...

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