The customer will become offended and upset if you don’t answer the phone in a welcoming professional manner. It is important to always answer the phone with a polite tone of voice so that the customer won’t become even more frustrated with the organizations services. Taking calls unprofessionally can lead to the company losing customers, and can also cause the business to plummet when word of mouth gets around from negative reviews. It is important to...
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...hat might be angry. Try not to let their frustration rub off on you. Always stay composed and professional at all times. Lastly, when sending an email make sure to never make the mistake of sending junk mail. It’s important to go over your drafts and make any revisions necessary before sending emails.
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