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Importance of communication in crisis
Importance of communication in crisis
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Gap Analysis: Intersect Investments After September 11, 2001, the environment in which the financial services industry was operating began to change. "The volatile climate has left many financial firms struggling to keep both client's trust and Wall Street's credibility." (Intersect Investment, 2007, p.1). Financial service companies operate in a global industry with increasing competition. In order to succeed Intersect must adjust quickly to customer demands and at the same time achieve differentiation to stay ahead of their competitors. This paper reviews the "Global Communication Scenario." The topics on this paper are: Issue and Opportunity Identification, Stakeholder Perspectives/Ethical Dilemmas, End-State vision, Gap Analysis and Conclusion. Situation Analysis Issue and Opportunity Identification According to the Intersect Investment Scenario (2007), "The volatile climate has left many financial firms struggling to keep both client's trust and Wall Street's credibility. To succeed, investment companies need to offer an ever-expanding array up to minute products coupled with expert advice." (p.1). In addition to the socio-political and market pressures, Intersect was not able to provide services advertised to their customers. Therefore, the customer satisfaction rating was declining and its image was deteriorating. Intersect's CEO recognized these external forces of change were the perfect opportunity to identify a new vision for the company and implement a drastic organizational change. Frank's new vision was: "Provide a broad set of products and services to customer and small business customers using a model of customer intimacy that will build long-term relationships based on trust and value to the customer." (Intersect Investment, 2007, p.1). The first step Frank took was to replace the previous Executive Vice President of Marketing with Janet Angelo. Frank's expectations after the implementation of the new vision are: (1) Increase profitability, (2) Become at least the third in the industry, (3) Gain Wall Street's trust, (4) Growth of business in terms of adding new customers, retaining current clientele, and increasing the amount current customers spend and invest, (5) Bring the sales department in line with the new "customer intimacy" model. (Intersect Investment, 2007, p. 2-3) Some of the internal problems at Intersect were: (1) Employee turnover above the industry rates, (2) Workforce dissatisfaction and resistance to change, (3) Climate of mistrust, (4) Low commitment of employees, and (5) Lack of leadership among others. The origin of these issues were due to leaders "mixed messages" and miscommunication "employees do not understand the new direction; they do not believe upper management has the ability to pull off the new strategy, and they are not getting the information/tools they need to do their jobs.
Title: "Breaking the Glass Ceiling: Addressing Systemic Injustice in the Gender Wage Gap" Introduction: The current assessment of the gender wage gap reveals systemic injustices in the workforce. Women earn roughly 83% of men's average pay, exacerbating disparities and hindering career advancement, especially for marginalized groups like LGBTQ+ and transgender individuals. Discriminatory hiring practices and limited resources worsen these inequalities, particularly affecting women of colour who
THE ECONOMIC EFFECTS OF CLIMATE CHANGE IN KENYA Introduction 1.1 Background The evidence of climate change in Kenya is undeniable, while its effects on economic growth are no more mysterious; rather, they are rapidly unfolding to a startling reality and concern for humankind. Accelerated emissions of green house gases (GHGs) globally, from combustion of fossil fuels and unsustainable land use practices is the key driver of anthropogenic climate change. Climate change is manifested in; variations
implicitly pre-determined messages that the text transmits. Certainly some ideological responses are definitely triggered by Buffy and I will briefly make reference to two critical examples. Brian Wall and Michael Zyrd adopt a Marxist master frame of analysis to determine the world historical content of Buffy.