Gap Analysis: Global Communications

1645 Words4 Pages
bulb-icon

Recommended: the importance of communication

Gap Analysis: Global Communications

Global Communications is a company that provides customers with local and long distance telecommunication services. They have been faced with the reality that competition has grown significantly. Besides, the local and long distance competitive companies, the cable companies have now become a large part of their issues. Global Communications has several stakeholders who are faced with making decisions that are in the best interest of the company and that are ethical decisions. Global Communications has determined that they have to seize the issues and turn them into opportunities for the company.

Issue and Opportunity Identification

Over the past three years stock with Global Communications, GC has dropped more than 50 percent per share. Stockholders are not confident that with such a dramatic decrease in stock that GC will be able to rebound. Global Communications is a company that provides customers with local and long distance telecommunication services. They have been faced with the reality that competition has grown significantly. Besides, the local and long distance competitive companies, the cable companies have now become a large part of their issues. In addition, the lack of communication between management and the employees has caused the employees to question GC's loyalty. This has caused the company to risk losing the morale of their employees and has made these issues obvious to everyone, including the stockholders. Global Communications has determined that they have to seize the issues and turn them into an opportunity for the company. (Scenario Two: Global Communications)

The company has recently decided to expand its services by offering their product to small businesses and consumer customers or those who will use Global Communications for themselves and not for resale. The first plan includes combining with satellite providers to offer video services and satellite broadband. In addition, Global has expanded its services to include wireless providers that will give small businesses the ability to use internet access through their wireless telephone or PC cards. The second plan of action is to become a more global resource by marketing more internationally. This includes outsourcing the technical calls to India and Ireland there by reducing unit costs for handling calls by nearly 40%.

Show More
Related

  • Discussion on Iridium

    1210 Words  | 3 Pages

    In 1990s, ground-based wireless phone service grew rapidly around the world. A key factor in the growth of wireless phones was the adoption of a single standard, known as GSM, in Europe and parts of Asia. There were 480 million cellular subscribers worldwide by January 2000 and it reached more than billions before 2005. The economy of scale that introduced will provide the extent of competitive pressure in the business environment. It helps to stimulate Iridium to consider price-performance tradeoff that offered by the substitutes and the need of product differentiation alternatives in advance.

    Read More

  • AT & T Case Analysis

    673 Words  | 2 Pages

    For many customers, our competitive advantage lies in our global network. We offer enterprise-grade network services in 182 countries representing 99 percent of the world’s economy.

    Read More

  • Corporate Responsibilities

    1045 Words  | 3 Pages

    Verizon Communications Inc. has 13 Board of Directors, 1 CEO, 8 Executive Vice Presidents, 2 Presidents, and 5 Senior Vice Presidents. “Verizon Communications Inc., based in New York City and incorporated in Delaware, was formed on June 30, 2000, with the merger of Bell Atlantic Corp. and GTE Corp. Verizon began trading on the New York Stock Exchange (NYSE) under the VZ symbol on Monday, July 3, 2000.” Verizon Communications Inc. is a publicly held Corporation. In this paper I will discuss the corporate roles and duties of a corporation. I will also discuss the differences of a publicly held and Closed corporation. Finally, I will discuss which type of corporation I prefer.

    Read More

  • Comcast: Poor Customer Service

    912 Words  | 2 Pages

    In 2007, Comcast ranked third on MSN Money’s Hall of Shame for customer service. Poor customer service can not only tarnish Comcast’s brand reputation, an extremely valuable intangible asset, but also hurt its financial strength. To remedy this issue, Comcast can flex one of its sustainable competitive advantages identified in Section 4 and form a strategic alliance with a customer service firm. If no action is taken, revenues can decline, hurting both the net profit margin and asset turnover ratio, major components of the DuPont analysis.

    Read More

  • AT&T Mision Vision and Values

    1279 Words  | 3 Pages

    Years later, the Telecommunication Act of 1996 triggered dramatic changes in the competitive landscape. SBC Communications Inc. established itself as a global communications provider by acquiring Pacific Telesis Group and becoming the new AT&T. The merger of AT& T and BellSouth, along with the ownership consolidation of Cingular Wireless and YELLOWPAGES.COM, will speed convergence, competition and continued innovation in the communications and entertainment industry, creating new solutions for consumers and businesses and positioned to lead the industry in one of its most signifi...

    Read More

  • Comcast Essay

    1364 Words  | 3 Pages

    As we can see and experience technology is overcoming everything we do in our lives. Technology is literally everywhere and anywhere. In the past few years technology has been developing gradually which is a really good thing. Technology provides the facilities which make our day today life easier. For Example few years ago, there weren’t that many cable facilities so it was expensive to take the advantage of the facilities. However nowadays companies like RCN, AT&T, Dish Network provides cheaper and easier access to receive entertainment and news from all over the world. Out of this entire corporation, I like the Comcast. In this essay I will talk about a nationwide largest corporation in the US. Comcast Corporation is the largest cable operator,

    Read More

  • Gap Analysis: Global Communications

    1868 Words  | 4 Pages

    The 3 tables in the paper are shown to describe briefly the opportunities and to outline the goals to go forward. In the conclusion, I will recap all opportunities and the goals to go forward for the company Global Communications.

    Read More

  • AT&T Business Analysis

    5157 Words  | 11 Pages

    Effective competition is widely seen as a key to the development of telecommunications services. The ability of new telecommunications networks to interconnect fairly and efficiently with existing networks is critical to the development of competition. AT&T has undergone numerous changes since its inception in the late 19th century. The McKinsey 7 S framework as applied by Pascale is recommended to manage the changes they are facing to adopt a greater competitive presence in the global economy. In conjunction with this framework, numerous other models were applied to analyse the global competitive position of AT&T. Recommendations for a revised strategy and direction for AT&T have been made throughout this document including two scenarios of how the telecommunications industry might develop towards 2000, while outlining the impact on AT&T.

    Read More

  • Business Ethics: Adelphia Scandal

    1461 Words  | 3 Pages

    The year is 1952 and a young John Rigas purchased a cable company for a mere $300 in Coudersport, Pennsylvania with high hopes of building the company into a successful family owned and operated business (AICPA, 2005, para. 3); a business that would remain unparallel to the rest of its competition. In the late 1990s his dreams came to fruition; John Rigas, along with a few close family members and investors, purchased Century Communications for $5.2 billion and merged the companies together becoming the 6th largest cable company serving more than 5.6 million subscribers (AICPA, 2005, para. 4). Ensuring that the majority of Adelphia’s voting stock and control of the board remained in the hands of f...

    Read More

  • Industry Analysis And Competitive Strategy of Li & Fung

    1904 Words  | 4 Pages

    The group has extensive global network of over 48 offices covering about 32 countries and territories around the world. The group's network extends outside Asia and into other markets like North America, Europe and South Africa. The group sources from around 10,000 internal supplies. Global network enables the group to source its goods from various locations and distribute it in different countries mitigating its exposure to any particular economy.

    Read More

  • Globalization and Human Resource Management

    1375 Words  | 3 Pages

    Globalization can not only affect a company opening an office in another country but it can affect a small local business as well. As the internet brings the world closer together it becomes far more likely that a business that opened with no intention of selling internationally will have customers form different parts of the world asking for their product. For instance a steel company located in Pennsylvania may suddenly find orders coming in from South American factories. How the steel plant chooses to handle this new international customer could mean ...

    Read More

  • General Motors Case Study 2013

    706 Words  | 2 Pages

    In spite of the company’s optimism, some investors would prefer to evaluate the effect of the competitive forces on the GM’s good profitability prior to investing

    Read More

  • The Cell Phone Industry

    773 Words  | 2 Pages

    Global service coverage is in large demand, especially from businessmen who frequently travel.  Linda Stern suggests in Newsweek to global travelers that they should “buy your phone and service from T-Mobile, AT&T or Cingular, the only three U.S. companies to use the internationally dominant GSM (Global System for Mobile communication).”  Depending on the service provider, one may or may not get coverage in other countries.  For example, Verizon customers enjoy phones that work in Latin America, while Cingular customers have coverage in Europe.  Even better is AT&T Wireless, which offers “vast international coverage” or TMobile, another international carrier (Stern).  Service coverage varies greatly by carrier, with some reaching many countries and others only small portions of a single country.

    Read More

  • The Impact Of Macroeconomic Variables On The Telecommunication Industry

    1634 Words  | 4 Pages

    The intent of this paper is to perform an analysis of the cable industry's external environment. The first sections of the document will discuss environmental scanning and define the telecommunication niche that is currently occupied by cable operators such as Comcast. The next section will identify the macroeconomic variables that currently impact cable operators and will compare two variables to two corresponding industry variables. The final section of the paper will identify some of the challenges and opportunities facing the industry. An external analysis of the industry will provide a clear picture of the environment as well as any opportunities and threats faced by Comcast. By understanding the environment, opportunities and threats a company has the ability to create strategies to support its business goals. The primary process by which Comcast will gain an understanding of its external environment is environmental scanning.

    Read More

  • Essential Skills and Qualities of Managers

    1244 Words  | 3 Pages

    University of Memphis, . (1990).Communications networks for managing global operations. (global business). Retrieved from http://www.entrepreneur.com/tradejournals/article/9267862.html

    Read More

More about Gap Analysis: Global Communications

Open Document