Gap Analysis: Global Communications

Gap Analysis: Global Communications

Length: 1648 words (4.7 double-spaced pages)

Rating: Excellent

Open Document

Essay Preview

More ↓
Gap Analysis: Global Communications
The telecommunications industry is struggling and the share owners are not happy with negative returns and they are loosing confidence in the industry to recover. There is tremendous pressure on the industry to turn around and Global Communications (GC) is feeling the heat of the competition and it's been reflected on there share prices.
Global Communications is finding it very difficult to compete in local and international markets for the same business. There are ongoing issues with competition creating better product with cost effective plans and with more options to the customers. Global Communication is not able to compete with these low cost providers so they have to create a new market plan to keep there market share and there stockholders happy.
Global Communications upper management has approved a new plan to introduce new services to small businesses and individual customers, who will be served in both local and long distance markets. GC will also collaborate with other companies to provide video services and wireless access to customers.
The Global Communications upper management has a vision to make the company a global company and an industry leader in the next three years. Global Communications has also introduced a cost cutting plan that involves outsourcers its information technology business from the US to India and Ireland to save 40% in labor costs. GC's management hopes that the above plan will help them reduce cost and increase there revenues; however, there were many issues that the management did not address when assembling their cost cutting plan.
This paper will provide an overview of Global Communications intentions on what they wanted to achieve with the reorganization. GC faced several communications and decision making challenges in the process of the initial decision to reorganize and to implement the reorganization plan. The reorganization plan has some conflicting interests and values among the stakeholders so the management must identify the issues and make a decision that is in the best interest of not just the company, but all the individuals that have an interest in the outcome of the decision.
Situation Analysis
Issue and Opportunity Identification
The management of Global Communications has decided on a vision to become an industry leader and global company within three years. Global Communications has implemented a cost efficient plan that will help reduce cost and improve profitability and also they plan to officer new services to there small business customers and some individual customers.

How to Cite this Page

MLA Citation:
"Gap Analysis: Global Communications." 123HelpMe.com. 26 Feb 2020
    <https://www.123helpme.com/view.asp?id=161435>.

Need Writing Help?

Get feedback on grammar, clarity, concision and logic instantly.

Check your paper »

Essay on Global Communications Gap Analysis

- Gap Analysis: Global Communications Telecommunication companies were faced with an enormous decline in profits; Global Communication implemented a forceful plan. Global Communications, is a well known company in its industry, providing exceptional services to its’ patrons and valued its’ employees the most. However, the Senior Leadership Team has constructed a competitive plan that will single out it employees best interest. Since business communication is not effective, as it should Global Communication were unsuccessful with the implementation of the plan....   [tags: Gap Analysis Business Strategy]

Free Essays
1420 words (4.1 pages)

Gap Analysis: Global Communications Essay

- Gap Analysis: Global Communications Global Communications (GC) is faced with a situation common to many industries today, increased competition and dwindling profits. GC’s stock value has fallen over 50% over the past few years. Decisions need to be made and consequences considered. Situation Analysis Issue and Opportunity Identification GC has experienced an increase in competition, an increase in consumer demand, and a drop in stock value of more than 50%. Opportunities that exist for consideration include outsourcing to foreign countries, layoffs of current employees, a change in the working relationship with the union, and the possibility of telecommuting....   [tags: Business Analysis Global Communications]

Free Essays
1078 words (3.1 pages)

Gap Analysis: Global Communications Essay

- In this analysis I will present the ethical and financial problems Global Communications faced prior to senior staff introducing a two-pronged aggressive approach. I will identify the issues and opportunities faced by Global Communications followed by the stakeholder perspective and end-state vision. A gap analysis is also included for Global Communications explaining where the company is today and where they would like to be. Situation Analysis Issue and Opportunity Identification Global Communications has become aware of some uneasy issues the company will have to face....   [tags: Global Communications Case Study]

Free Essays
1750 words (5 pages)

Gap Analysis: Global Communications Essay

- This Gap Analysis will show the situation analysis on Global Communications and the company’s issues and opportunities as to move forward into the future by focusing on customer satisfaction. I will attempt to show the stakeholder perspectives of the company with the workers Union and the consumer marketing and sales division. The Gap Analysis will include and end-state vision by explaining the path in order to reach the desired goal of making the company a true global company that has a strong customer relationship....   [tags: Global Communications Case Study]

Free Essays
1868 words (5.3 pages)

Gap Analysis: Global Communications Essay

- Global Communications is struggling to compete in the telecommunication industry. Management has put in place an aggressive plan that will address the company’s 50% depreciation in stock value over the last three years. Kreitner and Kinicki quote "Change begets conflict, conflict begets change" (2004). Global Communications was already facing an uphill battle because of the planned changes and they made a critical mistake by not including all critical stakeholders in the planning and implementation of these initiatives thus isolating the stakeholders and endangering the success of the plan....   [tags: Global Communications Case Study]

Free Essays
1719 words (4.9 pages)

Gap Analysis: Global Communications Essay

- In this paper, one will find a gap analysis between Global Communications (GC) senior management and other key stakeholders in the organization. The current situation is that of Global Communications, a telecommunications company that is in the need of changing its strategies of competition in the growing market in order to maintain its presence in the industry. If changes are not made, Global Communications will no longer exist in the ever growing telecommunications market. This change consists of outsourcing and forming new call centers that will increase technical sophistication and improve profits along with increasing the company's growth....   [tags: Global Communications Case Study]

Free Essays
1756 words (5 pages)

Essay on Gap Analysis: Global Communications

- Gap Analysis: Global Communications Global Communications is company that wants to expand it’s market and broaden its horizon like any other businesses out there. Their company is starting to diminish and there is a need to do something quick about it. In the past three years, their stock has depreciated in value and there is a great deal of competition. The head of the company has come up with a plan to revive the company, but in some cases of having a business you have to loose some to win some....   [tags: Gap Analysis Business Expansion]

Free Essays
1991 words (5.7 pages)

Gap Analysis: Global Communications Essay examples

- Global Communications needs to address the current state of the company’s financial position in the telecommunications industry by coming up with a plan that will reduce operations expenditures and expand the company’s consumer base and market share internationally, all without negatively impacting the company’s long-term relationships with key stakeholders, and while continuing to strive to deliver an ever increasing array of high-quality services and products to the company’s end users. Situation Analysis Issue and Opportunity Identification As of late, interests in the telecommunications industry have been struggling in the stock market....   [tags: Global Communications Strategy Case Study]

Free Essays
1836 words (5.2 pages)

Gap Analysis: Global Communications Essay

- Recently the telecommunications industry has been a disappointment. Stockholders are in an uproar over plummeting returns on their investments and fear that the trend will not return to normal. There has been a drop in stock prices that top over 50%. The harsh environment has put Global Communications under the microscope to perform economically. The market is saturated with companies domestic and abroad vying for the same business. Cable companies have dealt a devastating blow by bundling services that were once sold separately, such as computer, television, and telephone....   [tags: Global Communications Case Study]

Free Essays
1612 words (4.6 pages)

Essay Gap Analysis: Global Communications

- Global Communications is having a hard time achieving its goal for globalization. During the formation of this goal they developed a two pronged strategy to implement it. First they want to outsource the technical call centers to India and Ireland and restructure the Global Communication workforce. Both of these actions will result in employee layoffs and has upset the Union. After talking to the Union, the board failed to get the Unions’ endorsement of the plan and caused them to seek action from the government and other available resources....   [tags: Global Communications Case Study]

Free Essays
1796 words (5.1 pages)

Related Searches

As part of the cost efficient plan Global Communications has realized an opportunity to take its operations global and outsource some of its US operations to India and Ireland. Outsourcing of its operation will ensure the company's long term growth and will make the company more profitably. Outsourcing jobs will allow the company to meet customer demand for increased technical sophistication and reduce per call cost by forty percent. Outsourcing will also enable the company to expand and get more market share in the new emerging markets like India and Ireland.
Stakeholder Perspectives/Ethical Dilemmas
There are several stakeholders in these situations the company is a stakeholder, the share holders, the employees, the union, the community, the customers and the employees family members are all stake holders in this dilemma. The major and one of the biggest stake holders are the companies owners meaning the companies share holders. The share holders are worried about the negative returns and asking questions as to the company's abilities to compete in the market place. The share holders want the company's management to do whatever necessary to get the company more profitable and to increase there market share and become an industry leader. The customers are also looking to get better technology and to have more options. As long as the customers are satisfied with the service they receive they don't mind how the goals are achieved.
The management has agreed to make major changes to grow the company and to increase profits; however, there is a conflict between the management and the employees union. The conflict has arisen partially due to ineffective communication methods used by the management and the union. The two parties involved are no able to understand what the other one is trying to communicate and to act on. The management has not informed the employees about the new strategy and the vision. This has led to information being obtained through an unstructured and informal network know as the grapevine (Kinicki & Kreitner, 2003, p.74).
Another conflict was that the union had recently given some important health and education benefits to its members thinking that this would be beneficial for the company's long term growth and prosperity. The union feels that the company is outsourcing to get around the current contract. The company has a responsibility to uphold and respect the contract that they entered into with the union. Also, the union thinks that the company should look at all the possibilities and consider every opportunity before closing there US plant and outsourcing the services. The union thinks that outsourcing jobs is not the answer to the problem and they think that they would like to make a win-win situation for all parties involved; however, if the company does not work with the union the union threatens to take action against the company.
The management is only looking to outsourcing as a strategy that would increase profits and will help the company grow; however, they do understand that the outsourcing move goes against the company's philosophy of "Our Edge is People". The management also realizes that in the global market the company must outsource to stay competitive and is willing to make the move and implement its new strategy to become a global organization within three years. The management thinks that this move will help them create competitive advantage and will also help the company grow in new markets and meet customer demands.
The management is concerned with the community's reaction when they announce the decision to close local operations because of offshore outsourcing. Global Communication has to find a way where the communities they do business in are on the same page as them because in the long run the companies success will help the community get more and better jobs with higher pay scale. The management has to present this in a way where the community and all the stake holders would share the vision that the management has.
End-State Vision
Global Communication will continue to improve its business by making its operation more affective and efficient and also by growing its business. The company will be more competitive in new markets and offer many new services to its customers. By outsourcing jobs to India and Ireland the company will be able to reduce cost and will be able to create competitive advantage. Global Communication will become a global company and in the process they will start new projects to cut costs. Global Communication will emerge as an industry leader and will continually lead the industry in new products and services along with efficient operations. Global Communications believes in honesty and hard work in order to succeed and to reach all its goals and visions and will communicate better with all the parties involved.

Gap Analysis
Global Communications has been getting negative returns and has seen loss in market share for some time and they will need to change this if they want the company to successful. In order to get more competitive the company has developed a strategy to outsource some of its operations to India and Ireland to reduce cost by 40%. To be more successful the company will need to take its plan and present it to all its stakeholders so they know that the company is trying to do and that in the long run it will be a win-win situation for all the stakeholders. Global Communication needs to show its employees that they care about them and that they will help them train for better jobs and that the company will be more success full and the employees can possibly return and work for the company in the future. The companies' biggest challenge is to get everybody to share its vision and the best way to communicate is to meet with all the stakeholders face to face.
The company needs to learn and adapt on better communication methods with its employees. To be successful the company will need help from all its stakeholders; it might be tough at the beginning but the company will be successful and will become an industry leader as long as the company is honest and respects all its stakeholders.
Conclusion
Global Communications was loosing revenues and market share so the company took action to reduce cost and increase profits. The company successfully identified the problems and found solutions. They have to find a better way to communicate the solution to all the stakeholders who have great interest in the outcome; also the company must try and avoid a major conflict with its employees and union.
The solution to Global Communications problems is to take the company global and to outsource its operations to reduce cost and increase profits. It will be difficult for some of the stakeholders to accept this; however, in the long run this will work out best for everybody because the company will be able to grow and more jobs will come. Also, the outsourcing will help the company give technological options to its customers and reduce cost at the same time. If the strategy is executed properly then Global Communication will be an industry leader.
References
Kreitner, R., & A. Kinicki. (2004). Organizational Behavior: Managing Conflict and Negotiation. New York: The McGraw-Hill Companies.
Kreitner, R., & A. Kinicki. (2004). Organizational Behavior: Organizational Communication in the Internet Age. New York: The McGraw-Hill Companies.
McShane, S. L., & Von Glinow, M. (2005). Organizational Behavior: Emerging realities for the workplace Revolution. New York: The McGraw-Hill Companies.
Return to 123HelpMe.com