Fonality, Inc. Open Model Profile

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Fonality is a business-class Voice Over Internet Protocol (VOIP) service provider. Founded in 2003, the company's original goal was to provide VOIP home service, much like Vonage and Skype do today. In the process of setting up the office for the company, a quote was requested for a Private Branch Exchange (PBX) system. PBX systems are the standard for business-class phone systems. They allow for extensions, transfers, individual voicemail boxes, and the numerous other features found on business phone systems. Unfortunately, before Fonality, they came at a very steep price. Fonality was quoted $15,000 to have a 5 person phone system installed for the office. It was at this point that serendipity hit the founder. He realized that he could do VOIP-PBX systems for a fraction of the cost that others were doing it. Current pricing starts at a mere $595, a far cry from the $15,000 quoted to them at the upstart. In addition to this, in another cost cutting measure, the system was designed “to be as easy as hotmail.” This means the days of having to call and schedule a maintenance technician for system maintenance were over. Any manager is now capable of changing system settings without having to call Fonality. This move saved money for both the consumer and the company. This business model has proved to be incredibly successful. Fonality received its first round of venture capitalist funding in the first quarter of 2006. By the end of that year, the company had already become profitable. It has only gotten stronger since then, with 10% growth average growth monthly since then. In addition to that, the call volume had increased 400% a year, for the past three years. Due to this phenomenal growth, in 2007, the company received a second... ... middle of paper ... ...pany. One of the major problems in the marketplace today is that companies far too often do not listen to what consumers want, instead focusing on what they think consumers will need. This methodology has led to many unhappy customers. Fonality tries to target what consumers want and, as such, has been incredibly successful, even in a marketplace that before would have been considered very hard to break into. The real lesson here is innovation is necessary for business to survive. Fonality innovated everything from product offerings to its use open systems model to even its management team. By maintaing this level of innovation, the company has virtually unlimited ability to succeed. Where the company moves from here will be very interesting to see, but where ever it goes will most likely be beneficial to the company, given its top-notch track record.

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