The Fashion Channel

1328 Words3 Pages

1. Interpretation of consumer and market data.

From its inception in 1996 until recently, The Fashion Channel (TFC) enjoyed great success by appealing to as a broad an audience as possible. Overall viewer numbers were the main focus, and so long as TFC had no significant competition in terms of the fashion-specific content it offered, this “something for everyone” approach was a winner.

But competitors such as CNN and Lifetime made note of TFC’s success. They began to offer fashion-specific programming. Consumers now have a choice, and the ratings show that non-loyal consumers are starting to choose alternatives to TFC. Reasons for this can be found in the recent Alpha research study on customer satisfaction, which shows that when it comes to consumer interest, awareness and perceived value, both CNN and Lifetime outscore TFC. TFC’s 2 main revenue streams—cable affiliate fees and advertising—are threatened by the attraction of CNN’s and Lifetime’s fashion programming to an audience formally exclusive to TFC, and the inability of TFC currently to adequately differentiate itself from its competitors.

So who are TFC’s viewers? A detailed demographic breakdown shows a 39%-61% split in favor of women, with 33% of viewers aged 18-34 and 45% aged 35-54. A survey of consumers by GFE Associates identifies four groups that make up potential viewers: Fashionistas (the fashion devoted, who comprise 18% of those surveyed); Planners and Shoppers (enjoyers of fashion, 35%); Situationalists (occasionally interested in fashion for specific purposes, 30%) and Basics (generally uninterested in fashion, 20%). Attitudinal research by GFE indicates that male consumers tend to fall into the Basics group, while 61% of Fashionistas are women. A...

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...towards the network—a viewership that feels engaged with programming that specifically caters towards it, and one that is less likely to drift to the competition.

Adoption of Scenario 3 requires a key shift in consciousness within TFC. The “something for everyone” strategy has served it well for over a decade. Revenues remain high and audience has continued to grow, and this may encourage resistance within the network structure to change. Thus, a policy of detailed consultation and education must be formulated, so everyone within the network understands the threats faced by the development of competition, and the great benefits to TFC of moving in a new, carefully researched direction of marketing to specific segments of its viewers.

Bibliography

Stahl, Wendy. (2007, June 1). The Fashion Channel. Boston, Massachusetts: Harvard Business School Publishing.

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