One of the chapters that I considered the most important and also a lot of fun was “Communicating Effectively”. I enjoyed a lot the exercise that we did in class about sending a message through a group and seeing how the information that was communicated from person to person changed within seconds. From what we learned, communication is crucial in the life of everyone in the hospitality industry. An article from Hotelogix said that if he/she were asked which is the most important skill of a manager the answer would be, “I’d say it would be the capability to communicate effectively with the staff, colleagues and guests”. What they mean about this is that the skill that has to be the strongest in a supervisor or manger is the ability of communicating effectively with his/her team. By communicating effectively a team can save time by doing things only once and not having to repeat things because they were not done as expected the first time.
Another Chapter that I considered intere...
... middle of paper ...
... doing this, the chemistry between all employees surged immediately and we had a happier work place.
To conclude, I consider these three chapters crucial since they are the nucleus of a work environment. As we discussed above “Communicating” is important in order to spread the right message throughout a team. “Planning, Organizing and Goal Setting” are important as well since they are what enable a company to maintain order and a sense of what is currently happening and what will happen in the future. My last would be “Motivation” which is what maintains harmony between all employees because it lets them understand each other and have a voice that lets them know they are important and welcome at their workplace. Together all of these things contribute to the well being of a company since they smoothen tasks, eliminate doubts and preserve interest for all employees.
Need Writing Help?
Get feedback on grammar, clarity, concision and logic instantly.Check your paper »
- The hospitality culture is a very significant issue these days. Companies are competing with each other in the service quality more than anything else. Hospitality industries must think to offer good and satisfactory products for the customers. Managers should be hired with excellent service attitude. The training process should focus and emphasize the service culture in the organization . In past, cultural meanings were constructed by groups of individuals to meet the needs of their individual communities.... [tags: Hotel, Hospitality industry, The Culture]
903 words (2.6 pages)
- Now a day, people love to travel and this is one of the reasons that hospitality industry has developed. Sometimes, Koreans visit the resorts or hotels and they enjoy their vacation only at the hotels or resorts instead of visiting other popular places around the hotels. This explains that they just want to take a long rest in the hotel. Because of this reason, they visit the hotel that includes several restaurants and nice facilities that they can use such as swimming pool, spa, and gym. When people visit the hotel, they buy services from the hotel.... [tags: Hotel, Resort, Hospitality industry]
1151 words (3.3 pages)
- Task 1 Describe the size, scope, growth and economic importance of the hospitality industry LO 1.1- Describe the history of the hospitality industry, characteristics and importance of the hospitality industry. The hospitality industry has developed continuously over the decades .The history of the hospitality and tourism industries are strongly linked, starting back when people started to travel for business, traced back to as early as 3000BC in Egypt. Knowles (1996:2) describes the hospitality industry as ‘any combination of the three core services of food, drink and accommodation … a blend of ‘tangible and intangible elements’ - and the service, atmosphere and image that surrounds them.’... [tags: Hotel, Hospitality industry, Restaurant, Lodging]
1903 words (5.4 pages)
- Among a long stretch of hotels bundled along the Atlantic Ocean coast of Belfast, Maine sits a beautiful 78-room hotel on a hill. My first steps on the property were greeted by a spectacular span of the ocean with quiet hills to the left and a gentle sunrise to the right. Fireside Inn’s Platinum Hospitality Award-winning Ocean’s Edge location certainly has a breathtaking view. “The picture-ready view is absolutely priceless,” says Barry Asalone, the general manager and long-time member of the hotel industry.... [tags: Hotel, Hotel chains, Hospitality industry, Hotels]
1220 words (3.5 pages)
- A. Please describe an experience when you realized that you had a passion for the foodservice/hospitality industry. It could be a dining, work, or cooking experience, or a proud food/beverage accomplishment. Ever since I was young, (I put a comma) I would always be in the kitchen helping out my parents or grandparents. The only kitchen tool I could use to help was the peeler because no one ever trusted me around a knife or the fire. A knife and sauté pan was all I wanted to use and work with but I only got stuck with peeling potatoes and carrots until I was seven.... [tags: Cooking, Chef, Culinary art, Food]
1289 words (3.7 pages)
- Many people would guess correctly that my hobbies include sewing and needlework but would be surprised to find out I play online multiplayer popular games such as PAD (Puzzles and Dragons) and Ingress. I should be selected because I have 15 y ears experience managing a campground. I enjoy working in the outdoor hospitality industry and love meeting people from all over the country and helping them make vacation memories that will last a lifetime. I take my responsibility seriously. Sometimes too seriously.... [tags: Dunkin' Donuts, Doughnut, Parking space]
1156 words (3.3 pages)
- Robert Rowling, a native from Corpus Christi, has evolved into quite a successful businessman and has landed himself the 93rd spot on Forbes 400. Unlike many people, Robert Rowling was very fortunate to have a father who was extremely well off, by owning an oil company that he later sold to Texaco and is now owned by Chevron (Forbes 400). After selling Tana Oil & Gas for $476.5 million, Robert and his Father started up their equity group called TRT Holdings in 1989 (Texas Monthly). Robert grew up in a very conservative environment and has used some of his right-wing practices within his businesses.... [tags: robert rowling, omni hotels, trt holdings]
871 words (2.5 pages)
- According to Adelman et al. (1994); Bitner(1990); King (1985); King and Garey (1997),former research on service management have not considered the influence of culture on provide the service from staff. Tsang (2011) state that hospitality culture were focused on researches in recent years in China. Hospitality culture is not only very important for the hospitality industry, but also very significant for employees. In addition, hospitality culture is involved four factors: materials culture, behaviors culture, spiritual culture and rules culture.... [tags: Business, Organization ]
933 words (2.7 pages)
- My Purpose Paper My personal purpose statement is to pursue success through customer satisfaction using my restorative, intellection and futuristic strength themes. My top personal goal is to be able to be successful. Along with that, I want to be able to form relationships and bonds that last a lifetime with genuine people who have my best interest at heart. I want to be able to be content with every aspect of my life and not constantly doubt myself or my abilities. My top career goal is to be a lodging manager at a well-known hotel or resort who is constantly validated for their work and efforts to keep the hotel/resort running smoothly.... [tags: Hotel, Lodging, Hospitality industry, Management]
786 words (2.2 pages)
- The hospitality industry in the United States is large, complex and intensely competitive. Within this industry is a segment comprised of hotels and motels, which will be the relevant sector for this marketing plan. To note, the hotel and motel industry in the United States had an estimated value of $137.5 billion as of the end of 2012 (MarketLine, 2012). The industry is forecasted to experience a compound annual growth rate (CAGR) of 5.5% from 2011 to 2016, to attain a value of $179.5 billion (MarketLine, 2012).... [tags: hotel, motel, leisure, hospitality industry]
1246 words (3.6 pages)