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impact of social media on consumer behavior
impact of social media on consumer behavior
social media and its impact on consumer behaviour
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The evolution of online personal media services is constantly developing into new and more efficient networking sites and applications. Looking at the history of the Internet we can see this development starting from early blogging and continuing into social networking sites, such as Twitter and mobile applications including Snapchat. The rise and fall of social media services is always in motion. For example, MySpace ran the social networking world until 2008 when Facebook took the lead (Curtis). This constant flux in social media services popularity is an inevitable reality for these platforms. A new study by John Cannarella and Joshua A. Spechler shows Facebook is beginning to demonstrate signs of a decline. According to their data, “Facebook will undergo a rapid decline in the coming years, losing 80% of its peak user base between 2015 and 2017 (Cannarella 7). However, throughout the changes in social media, these services have continued to provide the space for users to develop communities, which is one of the large reasons users interact with online services. With the constant development of new social media services organizations must learn to connect with their consumer over multiple platforms as they gain and ultimately drop in popularity. To do this, organizations must realize social media services create a sense of community for the individuals who uses them. Therefore, if organizations build a social media strategy based on developing a community they will maintain contact with their consumers. This will allow them to easily move from one platform to another as they constantly change and fluctuate in popularity.
Before we start looking into why and how an organization should develop a sense of community, a short hist...
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Social Media began affecting our communication and relationships as early as 1969 when the first internet service provider become available to U.S. universities. In 2002, Friendster, the first social media website available to the U.S. was created and gained over 3 million members in just over 3 months. One year later, MySpace launched. In 2004, Mark Zuckerberg, a 24-year-old Harvard student, created Facebook, an online social networking service. This service was originally a way for students to interact. Today it is the world’s largest social networking service and allows over a billion users to connect though posting photos, sharing links, and comments which all appear on a “News Feed” that blasts out this information to all your virtual friends. For the current generation, this new way of communication is facilitating the act of never losing contact with anyone they have ever met. It also allows anyone on this platform to create new relationships with people they are interested in connecting with via internet.
Howard Rheingold, who established the definition of the virtual community, touches on his personal experiences in being deeply involved on an emotional level with people he has never personally met before: “The idea of a community accessible only via my computer sounded cold to me at first, but I learned quickly that people can feel passionately about email and computer conferences. I’ve become one of them. I care about these people that I met through my computer, and I care deeply about the future of the medium that enables us to assemble” (273). He considers these people his “family of invisible friends” (Rheingold 273), a group of individuals that he goes out of his way to connect with on a daily basis. The computer is as advanced as it gets; the internet is still in its beginning stages at this point, and already the founding threads of make up the virtual community are being woven together. Aside from the advent of the home telephone, this is the first time that people don’t have to be face to face with each other in order to interact with purpose. What begins as only a small, tightly-knit community can progress into something exponential and all-encompassing as the age of technology thrives. It is the role of not just one community, but many, to develop their own customs and traditions and
Community is like a Venn diagram. It is all about relations between a finite group of people or things. People have their own circles and, sometimes, these circles overlap one another. These interceptions are interests, common attitudes and goals that we share together. These interceptions bond us together as a community, as a Venn diagram. A good community needs good communication where people speak and listen to each other openly and honestly. It needs ti...
has become much easier for companies given the new technologies available. However, the wider the span of audience a company tries to reach, the higher the cost of resources. Social media websites offer numerous tools and applications that could greatly increase the growth of small businesses and non-profit organizations and can be much more cost-effective [30]. Social sites can be used to network with organizations to help potential employees find employment and give corporate ...
Social media was considered as a temporary trend. Something that “the kids” were using that businesses could not profit from. As time passes by, they were proved wrong. There are over 3 billion internet users and over 2 billion of them are active on different social media sites. Popular social media platforms have turn into a marketing place for various products. Offering the business an important data about their customer’s needs and wants. According to Copp (2016), there are 10 benefits of social media for business. First one is that it gains valuable customer insights. Through daily active engagement and social listening, a business can be capable of collecting important customer data and use the information to make smarter business
Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53(1), 59–68. doi:10.1016/j.bushor.2009.09.003
As technology progresses, social media continues to have a positive impact on people’s lives. It helps individuals communicate with loved ones that are farther away, become informed easier, and it helps open doors to businesses. Domains such as Facebook and Twitter have truly revolutionized the way individuals interact.
Can people live without social networks like Facebook, Twitter, and all the social networks application out there? In today 's society, social media is consider as an indispensable tool in peoples ' daily lives. It has gained spectacular worldwide growth and popularity. The impact of social media on the majority of people is significant; they use the social media as a daily routine that is necessary as food and sleep. Social media is consider one of the top form of communication since it has made a revolution in people 's social lives. It has changed the way people interact and communicate among each other. Social media give a lot of possibilities and opportunities for users, and being socially connected has improve the way people communicate.
Social media, in recent years, has effectively blurred the lines between work and play. It is hard to imagine that it rose in popularity a little over 10 years ago. Approximately 69% of adults in the United States use at least one form of social media compared to 2005 when only 24% of adults used social media.(Pew Research) It affects almost every aspect of our lives now. Once considered leisurely and recreational, social media has quickly become a staple for any reputable business. Advertisement and marketing can be an expensive burden on any organization, big or small. Enter social media. Platforms like Facebook, Instagram, Snapchat, and Twitter have paved the way for organizations in any industry to better reach out to customers.
Among the billions of social media users, there is a percentage dedicated to businesses who use social media as part of their marketing strategy. The sheer number of people who use services like Facebook and Instagram on a daily
Larson & Watson (2011) define social media as “the set of connectivity-enabled applications that facilitate interaction and the co-creation, exchange, and publication of information among firms and their networked communities of customers.” The use of social media has been on the rise for many years. Social media has shifted web towards “user-driven technologies such as blogs, social networks and video-sharing platforms” (Smith, 2009, p.1). Different social media platforms include Facebook, MySpace, YouTube, Twitter, Instagram, and more. The shift to social media means that user generated content more often than not dominates what is on the web (Smith, 2009, p. 1). It also means that web content will be driven by the consumer.
Social media is used by many people, young and old around the world as a way to communicate. Our lives have become so busy that it is difficult to maintain family and social relationships. “They use social networking sites including Facebook, Twitter, LinkedIn, etc. On these sites users create profiles, communicate with friends and strangers, do research and share thoughts, photos, music, links and more” (Social Networking). With the use of social media you can be friends with all sorts of people without actually seeing or knowing them. “In many ways, social communities are the virtual equivalent of meeting at the general store or at church socials to exchange news and get updated on friends and families” (Cosmato).
Social media is pertinent in use of communication throughout today’s organizations. There are many social media platforms that allow organizations to convey communication to potential consumers, stakeholders and the public. “It is essential for leaders to integrate these technologies and seek the best way to use social media and networks to the advantage of the business” (Billington, 2012, p.1). Business owners find that keeping up with current technology trends is essential in having a competitive advantage in the market place and having a strict set of standards and strategy is important in quickly adapting to social media trends.
In this day and age, many individuals simply cannot go without some sort of socialization. Specifically speaking, most participate in online social networking sites. The most popular and used one is commonly known as Facebook. Facebook was created in 2004 by Mark Zuckerberg. By 2007, Facebook had over 21 million users, adding up to 1.6 billion page views every single day. The typical user spends over twenty minutes per day on Facebook and two thirds of the users log in every day at least once. It is not questionable as to why many people have a Facebook account. Facebook is generally efficient, easy for socialization, and not difficult to manage. Most organizations are affiliated with Facebook, as “almost 22,000 organizations had Facebook directories,” as of November 2006. A year after that in 2007, Facebook was named the seventh most popular website (Ellison 1). However, with anything well known, many oppose to using Facebook and hold criticism against the popular network. There are many flaws in the website and the relationships it starts online. Facebook is risking dangerous activities, ignoring privacy laws, and demeaning healthy socialization.
Ideas and social networking has evolved to fight the constant moral erosions and sense of obligation that ceased to exist in many American communities and small towns. Community is the idea of guardianship and service outside of oneself; therefore, it is in direct opposition to greed and the self-preservation movement of me, myself, and I.