Empathy is defined as the ability to communicate an understanding of a client’s feelings. It is important to be successful in client communication as it aids in client satisfaction and adherence to treatments. (107) In providing empathetic care it is important to mentally picture the client’s situation and perform self-checks assessing personal bias and stereotypes (pg. 84). There are also certain barriers associated with providing proper empathetic actions these include but are not limited to lack of time, lack of trust, lack of privacy and lack of support.
In nursing practice application of empathy in nursing actions is categorized into three major skills these include; recognition and classification of requests, attending behaviors and emphatic responses. (115). In processing requests there is a request for understanding involvement, this means the nurse needs to recognize if there is a need for only what the client specifically asks for, or if further exploration of that clients need is required. (115). In empathic behaviors nurses are also required to use assiduous behaviors which includ...
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... all judgments and bias when providing care.
In order to ensure proper empathetic nursing care it is crucial for the nurse to examine the situation from the client’s individual perspective. In the example of Samuel’s case we can see how Tilda struggled with her own feelings and perceptions, fundamentally making the recognition that it was not her responsibility to make judgments. This exemplifies the importance in maintaining the qualities of empathy in nursing actions even when the situation may be particularly uncomfortable or unfamiliar. Tilda made the realization that Samuels and Cindy’s relationship was something she would never fully understand, and that Cindy’s love for Samuel was selfless. Tilda ultimately decides that it is her negligence in her own practice not to appreciate that Cindy’s love for Samuel was no different than Tilda’s love for her own son.
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