Importance Of Workplace Monitoring

Participants (10%) Marks will consider
Identification of the participants involved in the dilemma, you can consider this in different ways such as: Those taking action and those directly and indirectly affected

EMPLOYERS:

Employers can create complex problems when they monitor employees. Should employers be able to monitor their employees? If so, what should they be restricted to monitoring, and do the employees have the right to know that employers are monitoring them. Each of these questions creates a multifaceted response from both the employer’s side, as well as the viewpoint of the employee. (http://www.iiakm.org/ojakm/articles/2013/volume1_2/OJAKM_Volume1_2pp44-55.pdf)

If a business owner does nothing to stop counter-productive activities, then it is not likely the owner could stay in business. Workplace monitoring can be beneficial for an

An employer shouldn’t keep data any longer than is necessary and they must follow the rules on data protection. (https://www.gov.uk/browse/justice/rights) CLIENTS:
The question focuses mainly on monitoring employee performance, employers can monitor employees through overseeing client information and data. Employers can also monitor employees through analysing feedback given from clients. (http://www.infoentrepreneurs.org/en/guides/measure-performance-and-set-targets/)
The benefit of monitoring employees indirectly by monitoring clients is that an employer would argue that they have the right to monitor information directly concerning both employee and customers. Especially if it was in the form of customer feedback. An employer could be able to work out and have the right to know:
- Location of employee
- Sales (how many customers on Monday)
- Timescales (how many customers per hour)
- Customer