According to Nahavandi, Denhardt, Denhardt, & Aristigueta (2015), managers “must be aware of two initial steps in the decision-making process” (p. 243). The first step in the decision making process is identifying the “problem and its elements” (Nahavandi, Denhardt, Denardt, & Aristigueta, 2015, p. 243). The managers of BSE Veterinary Services, a specialist laboratory that focuses on carrying out testing on cattle for infection, are confronted with a situation where due to ongoing problems with the nation’s beef herd, demand is expected to increase from the current demand of 12,000 tests each period to a high of 18,000 tests per period (Walker, 2009). This will require the company to add an additional shift for it...
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... in order to increase testing capabilities without having to pay the 50 percent shift deferential. Eliminating that cost would allow the company to further increase profit levels by enabling the company to maintain the increased testing capacity, while eliminating £90,000 from the technicians’ wages.
While many view problem solving and decision making in a negative light, when dealt with in an effective and timely manner they represent an opportunity for managers and organizations to grow and change. In order to do so, managers must be able to identify the correct decision making model for their organization as well as the unique situation they are presented with. Furthermore, they should become comfortable utilizing the various techniques described in the text to make better decisions. Every situation is unique and presents an opportunity for change and growth.
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