management

growing up aside my father, who was a manager in a small business firm. I spent hours watching him manage a small group of employees. During those times, the definition of a manager in context of Bhutan business was to give order to subordinates and them following it. Even I had this notion of the term manager. However, with my education growth my idea of manager was rectified into a more positive approach, whereby the managers are not merely a boss but a leader and a planner who coordinates a path to success.

I believed that it is important for any professional manager to understand the rapidly growing technological advancement. Therefore, I undertook my undergraduate course in electronics and communication in combination with other relevant management field. After successfully completing it, I joined as a professional manager under the commercial department in a telecomm company “TashiCell” in Bhutan. I was responsible for managing a group of employees consisting of marketing officer, customer care and call center representatives. Some of the skills that i adopted during this were leadership, team management, time management and decision-making. As a manager, my immediate supervisor was the general manager of the company. Under the commercial department, we had total staff strength of 55, whereby I had to manage 3 marketing officer, 7-call center representative and 10 customer care representatives. My technical knowledge on the field of mobile communication plus the skills learned from short management course equipped me with many abilities to manage the team. However, Tashicell being a young private and second telecomm operator has a long way to go before achieving beyond excellence. The commercial department being the face of...

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...ts problems as lesson from which to learn for future usage. They consider it as opportunity to learn new experience. Having more alternatives would be a better option than just one solution. It gives you the liberty to choose whichever best suits the requirement. Additionally, other alternatives can be kept as a backup plan during other barriers.

In conclusion, it is obvious from the details and examples presented above that, managers are always linked with the goals of the business firm. The managers should truly understand their duties comprising mainly of planning, organizing, leading and controlling. To strategize the best management plans it is obligatory for a manager to master the necessary skills like leadership, team management, communication, decision making, learning etc. However, there are still gaps that the managers should consider for improvement.