UMUC Haircut’s current business process that is geared towards customer service and marketing is severely lacking attention by the owner. There is little to no customer service offered and marketing this business is non-existent. This business process may benefit tremendously from a technological solution. In addition, UMUC Haircut’s will find it much easier to generate business and keep customers loyal to UMUC Haircut’s brand if technological advances are made.
The answer to UMUC Haircut’s problems is the creation of a company website. A company website will allow this business to market their service, while meeting specific needs of customers. The overall success of this business may rely on this technological advance. In order to successfully make this technological change, the IT infrastructure needs to be addressed accordingly. The first component of the IT infrastructure is the services; this will involve creating a website and maintaining the website for customer use. The next IT infrastructure need is software; this component will ensure that the correct software is chosen ...
In the past, college graduates would embark on careers in the business world with book learned business theory. Now the college curriculum can include practical use of real world situations in a web-paged virtual organization. This virtual organization allows students experience to review, analyze, troubleshoot and resolve real business problems. This paper will review the virtual company, Riordan Manufacturing, allowing students to review existing business systems, identify improvements or introduce new business systems to allow the company to thrive in the growing technology of the business world.
The customer support and customer service functions are more than departments; they are part of an essential strategy for growing your business. In the modern business climate, customers expect answers to their questions immediately. When the right information is available anytime, from anywhere in the world, customers are more likely to have a positive experience, thus customer loyalty will be increased. It is a known fact that the cost to obtain a customer is ten times higher than to maintain and keep existing customers. (Gouran, Dennis, W.E. Wiethoff, & J.A. Doelger. (1994). Mastering communication. 2nd ed. Boston: Allyn and Bacon.) Not in Reference Pg.
How does one determine what is reality and what is a fantasy? One’s own reality can be skewed by emotions such as greed and obsession. In literature writers often use such emotions to bring their stories to a climax and resolution. In the novel Jurassic Park by Michael Crichton the character John Hammond’s obsessive and stubborn behavior and delusions inviability lead to his own demise. Hammond desires to have control over his project no matter what the cost ends up being is the root of his selfishness and stubbornness. This stubbornness is what enabled Hammond to become naive to the dangers of his park.
... (1996). Commercial Scenarios for the Web: Opportunities and Challenges. Journal of Computer-Mediated Communication. Retrieved July 15, 2014, from http://www.labeee.ufsc.br/~luis/egcec/artigosdoc/CE-comercial%20scenarios-hoffman.PDF
The future of economic competitiveness for most enterprises relies on entrance and active participation in the e-commerce market. An essential problem with e-commerce is that the controls and organization are different for each site. There is no standard way of building t...
“The Cliptomania Web Store” is a case study which analyses the strategic challenges faced by the founders of www.Cliptomania.com. The Santos, Jim and Candy, developed the idea of selling clip on earrings when they discovered an underserved niche in the market place and subsequently established Cliptomania, LLC. When the Santo’s family started the company in 1999 they had little competition and managed to create a stable business with increased growth, despite the investment of little start up cost and a somewhat limited knowledge of the dot.com industry. Although recent profits have decreased significantly, Cliptomania has remained profitable and competitive in the market place.
As technology advances so should the products and services provided by companies. In every industry, technology is becoming the key success factor to growth and profit. The ability to communicate with people all around the world has created a new marketplace for business. In order to remain competitive, it is important for companies to utilize the most current technology. At ABC Inc., the use of the latest technological tools allows the company to provide first-rate, quality architectural engineering services to its clients. As part of the company's strategic goal to increase profits and clients, the board of directors established an information technology steering committee to look at how the company could improve its' technology. The committee was tasked to make sure the company had the latest available industry computer tools and to make sure all employees were uniform in terms of the technology. One of the most important findings of the committee's research was the fact that the company and its branches were using varying types of software and hardware systems. The findings also showed that this lack of uniformity caused numerous communication problems not only with the branches and corporate offices, but also the clientele. These findings were reported to senior management. Based on the findings, recently, senior management made the decision to ensure all employees, branch offices and corporate office were working on the same software and hardware systems. Management decided to move the entire company to a Windows NT environment, in order to improve productivity, to create uniformity, to create a more functional network infrastructure and to develop an Intranet and Internet web sites. The Information Technology department (referred to as the "Team") was asked to take a look at the pros and cons of moving to Windows. The Team has prepared the following report based on its research efforts.
The Internet is an amazing and powerful business tool if it is used in a way that will help an existing or new business become more profitable than it would be without it. There are four basic things that a company or person must keep in mind when trying to take their organization or idea online. These considerations are to 1) know exactly what you want out of your website, 2) know how this website connects to every other part of your business (internal environment), 3) know how this website meets your customers / suppliers needs (external environment), and 4) know when to say “when.” This list is not meant to be an exhaustive list or a complete set of criteria by which to judge a company’s integration into the World Wide Web. Rather it is a list that is meant to invoke some careful reflection on the part of the business owners or managers before jumping into the shark tank because every body else is. Each of the four considerations will be discussed below.
-Customers: The company felt the importance of being customer-centric and innovate by adapting to customer
During the last decade, we’ve been to the top of the world—during the dot-com boom of the late 1990s—and back down again, when it all fell apart a few years later. But with the bad came the good: The Web forever changed the business world. The following small-business owners are shining examples of how Web-based technologies can be a businessperson’s best friend.
emerging or new market. It can originate from new technology or new market opportunities (Eliashberg, J., Lilien, G. L., & Rao, V. R. 1997). Literature defines product development as exploiting an untapped market opportunity and turning it into a value product for customer satisfaction. Development and introduction of a new product requires extensive research on understanding customer needs, market structure, emerging trends and analysing the internal & external competitive market environments. To evaluate customer satisfaction previous researches provide strong relationship between customer satisfaction and product quality, product features and value for money. ***
Carr eliminates the possibility of advantages due to proprietary software using the example of American Hospital Supply’s ASAP ordering tool. He highlights how specialized software can turn from a boon to bane, when more generic and updated solutions come into the picture. Many companies such as Dell and Wal-Mart have used the opportune time frame of the IT boom to set up their brand name and goodwill. That window seems to have closed now, because the possibility of a competitive advantage using IT is minimal, if not zilch.
Business today is inextricably intertwined with technology, from the smallest home office, to a multinational corporation with multiple monolithic legacy application. It is impossible to be in business today without confronting the issues of technology. The way we do business today is different than 30 years ago. Technology has evolved around the areas of telecommunication, travel, stock market, shipping even around our daily lives. E-commerce a system by which people can buy, sell and deal without even seeing the person on the other side has taken a front seat in improving the economy of countries around the world. Technology today has made it possible for monetary institutions to help locate the customers resources and help solve their problems at any given time through online banking. The Internet, a boon to all business, is playing a part of a catalyst; it links millions of customers to its suppliers and vice versa due to this, manufactures are able to cut the role of middlemen and are able to deal with the customers, giving them the ability for direct input from the customers about their choices and views of their product. The busi...
E-commerce is the use of the web to sell products and services. While the use of the web is used for many things today, making a business out of it can prove to be very sufficient. Using this method to increase your business profits could lead to an increase in customers. Three ways e-commerce can provide service for it 's customers is by managing simultaneity through customization, reducing customers errors and by using innovation as part of customer participation. Cyberservice overcomes many of the traditional problems of services marketing by giving the marketer undreamed of control over the previously capricious characteristics of services. This is because the Web, as an interactive medium, combines the best of mass production and customization.
The existence of many sophisticated computer systems and various innovations in the Computer Age justifies the need for new ways of sales in society. The need for share of information in a so called ‘global network’ and man’s desire to communicate from long distances called for the birth of the World Wide Web (formerly known as ARPANET). With the advent of the internet, many of the mundane tasks and businesses became feasible. Things like buying and selling can now be done online. Consumers no longer need to move from their place. A few clicks from their home would suffice enough to do the job. Not only the Internet facilitate purchasing, but it also provide s distance education. Students can earn a degree by taking an online education by means of the Internet.