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Recently I went to a Kmart store and was surprised by the level of their quality management. Kmart was one of the original big chain discount stores and throughout the last half century they have grown into one of the biggest retail chains. Unfortunately when I walked around a Kmart store, I was disappointed with the stores quality: the floors were dirty, merchandise was missing or mismatched, and the style of their shelving seemed old compared to Target’s – Walmart’s. Quality management is usually categorized when an organized strives for quality control, planning, and improvement. Most quality management improvement techniques such as Lean and Six Sigma both call for continues improvement techniques, methods, and standards for improvement. This paper is not about discussing conventional quality management mythology – tools but instead focusing on unconventional methods that CEO and managers have used to ensure or fix quality management – problems within a business, through a top down management approach.

“Quality refers to the extend in which processes, products, services, and relationships are free from defects, and items which do not add value for the customer” (Chris P.2). Using the defection of quality The Journal of Management and Market Research suggests the business can implement quality management initiatives such as Six Sigma (Chris P.2). Except the journal stresses that in order to ensure business success, various management models such as Strategic management , the 5P’s Model, and the Malcolm Baldrige National quality Award Criteria need to implemented and adapted into the organization. A few of my professor have historically stated that if a company’s management is not involved then no company change will happen. ...

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...ment Model, the 5P’s Model, and the Malcolm Baldrige National quality Award Criteria. Most would argue that Deming, Crosby, and Ishikawa were the founders of quality management. The founders established a way for tools such as Lean, Six Sigma, and management models that help business today. In this paper I discussed some of Sam Walton’s and Jeff Bezos management styles to ensure quality within their companies. While both founders and CEO’s did and do not have an exact name for their quality management techniques; I showed their methods are rooted in the basics of management techniques. Sam Walton and Jeff Bezos realize that in order to ensure that their business improve, they much have an acceptable level of quality. If you look at Walmart’s and Amazons profits over the years, it is a testament to the standard of quality that both companies abide and strive for.