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customer care

explanatory Essay
2098 words
2098 words
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Most people believe that hierarchism is an effective political action that requires ‘a hierarchy of command, centralised control and institutionalization of roles of expertise and leadership.’ This is manifested in the modern democratic world. Most civil societies hierarchism depicted in the formal institutions which are seen as the spheres of politics and democracy. There is the belief that economic liberalization cannot be separated from democratization of the economy. They are both concerned with the entrenchment of free market and private property (Dale 2009). Hierarchy in an organization entails a structure whereby every department apart from one, is a subsidiary of another single entity. It starts with authority from the top up to the lowest level of management in the organization. The ranking depicts the authority and power in each level. For instance the top level has more authority and powers compared to the subordinate rankings. Each level also has a specified number of individuals such that the top most which is the apex, has very few people while the base has thousands of individuals. In a hierarchy the power of command is dictated from top to the bottom with those at the top having higher statuses than their subordinates. Organizational hierarchy ensures equality and equity in the distribution of power and allocation of resources. It is commonly used in many businesses and government structures to replace the traditional monarchy and feudalism mode of social structure. Hierarchy works well when managers are benevolent but when they put their selfish personal interests above those of the organization, hierarchy tends not to work (Wruck, & Jensen 1998). Hierarchy is a chain of command that represents the order in... ... middle of paper ... ...za, A., 2005. Project management: a cultural literary review. Project Management Journal (2005) Volume: 36, Issue: 2: John Wiley & Sons, Inc, P. 5-15. Koontz, H., 2006. Essentials of management. New York: McGraw-Hill. Murphy, K. & Jensen, M., 1998. Performance pay and top management incentives. FOUNDATIONS OF ORGANIZATIONAL STRATEGY, Harvard University Press. Paauwe, J. & Biswas, P., 2007. challenging (strategic) human resource management theory. ERIM Report Series Reference No. ERS-2002-40-ORG. Understanding and motivating health care employees: integrating Maslow's hierarchy of needs, training and technology. Journal of Nursing Management 11 (5), P. 315–320. Wruck, H. & Jensen, C., 1998. Science, specific knowledge and total quality. FOUNDATIONS OF ORGANIZATIONAL STRATEGY, Harvard University Press, 1998; Journal of Applied Corporate Finance, Vol. 10, No. 2.

In this essay, the author

  • Describes the top management of an organization. they are responsible for achieving the organization's goals, but do not involve themselves in the daily running of the business.
  • Explains that middle managers help the lower level of management of first line managers in achieving the business objective.
  • Describes wruck, jensen, and harvard university press' foundations of organizational strategy.
  • Explains that hierarchism is an effective political action that requires a hierarchy of command, centralised control, and institutionalization of roles of expertise and leadership.
  • Explains that managers at each level engage themselves in different functions of management, such as planning, leading, organizing, and controlling. hierarchy entails rising from one level to another through promotions in terms of performance and experience.
  • Explains that managers need to motivate their employees through incentives such as promotions, compensation packages, job design, and the style of management.
  • Explains that hierarchy requires a hierarchy of command from the top level management to the first level class of managers. institutionalization is important for the coordination of each unit in the organization.
  • Cites edwin, n., souza-poza, and henrie, m.
  • Cites murphy, jensen, and paauwe. understanding and motivating health care employees: integrating maslow's hierarchy
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