Communication is one the most desired skill at any workplace- be it a cashier at a drug store or a Physician. The art of communicating well with a person at any level is important to convey the right information and to make the right impression. In my views, nurses working in Pediatrics and Obstetrics floor need a greater level of communication skills. It will not only save them from any legal consequences, but also to help their patients and family members feel comfortable during one of the most stressful times of their lives.
In my experience in especially labor and delivery department was below average. One of the patients who was 39-40 week pregnant came to the floor complaining of frequent contractions. The nurse asked her to change and attached her to external monitor device. Later on, we found out that, she was not even dilated and that her contractions were more than 12 mins apart. So, after calling the physician, nurse told the patient that she will not be able stay at the hospital and will have to go back home. The patients was not happy and as anyone who is almost 40 week pregnant would want to deliver and not have to go in and out of hospital. After the patient left, the nurse makes a comment about how it looked like the patient did not want the baby and it was definitely not planned since no male accompanied her to the hospital. After that nurse made a comment about how patient looked so big and that her clothes were not even fitting her properly. I found that to be demeaning because she was judging a 40-week pregnant female coming in with complaints of contractions and impending delivery.
While, my experience in pediatric renal department was one of the best I had in this rotation. The nurses welcomed students whol...
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...ues such as staffing issues, inadequate training and unsupportive management occurs more often than recorded, It is nurses duty to provide relaxing environment to patients and other staff. Communicating in clear, concise and respectful manner not only gets works done easily on the floor but also helps to maintain a good team relation. Even though written communication feels like time consuming to nurses, it can help other staff know the plan of care of patient and also help nurse if any lawsuit is filed in future.
Works Cited
Lyndon, A., Zlatnik, M. G., & Wachter, R. M. (2011). Effective physician-nurse communication: a patient safety essential for labor and delivery. American Journal of Obstetrics and Gynecology. doi:10.1016/j.ajog.2011.04.021
Brous, E. (2014). Lessons learned from Litigation: The Case of Eric Decker. American Journal of Nursing, 114(2), 58-60.
In the nursing profession, communication is a tool to be used effectively in shift-to-shift report to ensure continuity of care and patient safety (Matic, Davidson, & Salamonson, 2010, p. 184). Benson, Rippin-Sisler, Jabusch, and Keast (2007) explain “for a report to be meaningful, the information passed along to the receiver must be done in a way that is effective and efficient; otherwise, the point of communicating the information may be lost” (p. 80). The Joint Commission (TJC) defines barriers in communication as a leading threat to patient safety (Matic et al., 2010, p. 185). Patient safety and continuity of care can be maintained by implementing a handoff communication tool and bedside nurse-to-nurse handoff.
Furthermore it’s very important not to judge the patient pertaining to what they may have to say. Good communication helps nurses build a relationship with their patient. Linking my personal experience from the clinical area relates to the practical side of nursing. It is necessary for communication between the nurse and the patient to be clear, understandable, appropriate and
Communication encompasses a wide range of processes such as the exchange of information, listening, posing of questions (Fleischer et al., 2009) or use of body language. In a healthcare environment where there are constant interactions among nurses, doctors, patients and other health professionals, professional and effective communication is important in ensuring high quality healthcare standards and meeting the individual needs of patients.
In this essay I will recall and describe my experience in a health care environment and reflect on communication in that interaction. I will look into interpersonal and communication skills used by the health professional and what I learned from this interaction. And if I am going to use those skills in my future nursing practice.
The next time I walked into a Neonatal Intensive Care Unit was as a fourth year medical student. This time not as a spectator, but as a medical professional expec...
The introduction paragraph gives information on communication and the impact that it has on patient-nurse relationships. It gives the reader an understanding of what is involved in true communication and how that it is a fundamental part of nursing and skills all nurses need. It leads those interested in delivering quality nursing to read on. Showing us the significance that communication makes in the
The problem of poor communication stems from an environment of high stress levels. After a consulting company scrutinized processes throughout the hospital related to care coordination and patient flow, the evidence was clear. The company identified areas for improvement around communication at many different levels. In order for patients to have a seamless transition from admission to discharge, the lines of communication needed to change. Daily face-to-face meetings were productive for the staff, hospital and overall satisfaction. The consulting firm worked for the hospital for several months, but as they departed, the prior culture of poor communication started to engulf...
Communication is defined by the American Nurses Association (2013) as reflection in the competencies that embrace effectively communication information and ideas in writing and verbally as well as expressing ideas clearly and concisely and inspiring others. Communication is imperative to human interaction for without it, people cannot relate to those around them, make their needs and concerns known, or make sense of what is happening to them (Casey 2011). Communication in nursing occurs everyday and it plays a crucial role in the management of patients and the quality of care delivered. Because communication occurs with both verbal and non-verbal signals, nurses need to be aware of not just thoughts, opinions, and ideas, but also of feelings, emotions, and non-verbal cues such as facial expressions and touch. Nurses who communicate effectively are better to able to collect assessment data, initiate interventions, evaluate outcome of interventions, initiate change that promotes health, and prevent legal problems associated with nursing practices (Berman et al, 2008, p. 460). Nurses need to be aware of good communication skills and what barriers come along with communication. Communication barriers include distractions, inadequate knowledge, stress, poor planning, differences in perception, emotions, and personality (Berman et al, 2008, p. 471). Good communication includes establishing a clear purpose, actively listening, being compassionate, telling the truth, being flexible, and committing to resolution (Berman et al, 2008, p. 474). Communication is vital to ensure optimal patient care and safety.
As a result of this, interprofessional communication is important if nurses and other professionals are to deliver quality care and meet the health needs of the service user. Goodman and Clemow (2010) suggest that nurses must communicate safely and effectively with service users, professionals and other service provider using respect, care, compassion and dignity.
“Communication is the heart of nursing… your ability to use your growing knowledge and yourself as an instrument of care and caring and compassion” (Koerner, 2010, as cited in Balzer-Riley, 2012, p. 2). The knowledge base which Koerner is referring to includes important concepts such as communication, assertiveness, responsibility and caring (Balzer-Riley, 2012). Furthermore, communication is complex. It includes communication with patients, patient families, doctors, co-workers, nurse managers and many others. Due to those concepts and the variety of people involved, barriers and issues are present. Knowing how to communicate efficiently can be difficult.
Communication involves the exchange of messages and is a process which all individuals participate in. Whether it is through spoken word, written word, non-verbal means or even silence, messages are constantly being exchanged between individuals or groups of people (Bach & Grant 2009). All behaviour has a message and communication is a process which individuals cannot avoid being involved with (Ellis et al 1995).
Communication is an important concept of caring in nursing because the nurse has to know how to communicate efficiently in order to get the patient to trust the nurse enough to open up to the nurse and also the nurse needs to communicate respectfully to show the patient that they genuinely do care about their health and want to help them as much as they
Communication involves relaying information from an individual to another through the use of verbal and nonverbal techniques. Many factors affect the effectiveness of information relay. It involves evaluating verbal aspects such as tone of voice, the emotional content being communicated, the timing and rapport of the interaction with patients, and nonverbal techniques such as facial expressions, time invested. It is necessary for productive and satisfactory work environment, improved patient outcomes, and settling conflicts. The purpose of this paper is to identify issues with ineffective communication and ways to improve proper communication throughout the a hospital’s interdisciplinary team and patients.
Patient and/or their family members can voice any questions or concerns they may have with the nurses. With reports given at the bedside in the presence of the patient and family, they will know what to expect regarding their plan of care. When patients feel safe, patient satisfaction with the hospital will increase.
All things considered my first mother baby clinical went very well. I am more confident in the care I provided and will be providing throughout the next few weeks. If need be, the nurses were right there to answer questions or assist in my learning. I do know I have room for improvements, though I am aware it will take more practice. Having such cooperative patients and parents allowed me to take my time and be more thorough to ensure I was grasping concepts. As I continue to connect class content and what is seen in the hospital