Communication is something which continuously takes place, sometimes without a person’s knowledge. It can be verbal or non-verbal, voluntary or involuntary, Non-verbal communication includes gestures, touch and body language (McCabe and Timmins, 2006).
Communicating can be involuntary, but it is something that everybody does and can be perceived in many different ways. Our body language is something that we have no control over and can sometimes portray what we want to hide or want no-one to know (McCabe and Timmins, 2006). Body language and tone of voice can be key aspects when people communicate, for example, if you have been angry moments before you have a conversation with someone else, even if it relates to a completely different subject matter, the anger that you feel can come across in an undertone in your speech, your facial expression and your posture because anger is a strong emotion (McCabe and Timmins, 2006).
Language is a big part of daily life as this is the verbal way of getting your point across. One of the big factors doctors have to consider is if they speak the same language as the patient. If they don’t, there may be a need to arrange for an interpreter to be available to help the flow of conversation and to ensure the patient fully understands. (Roberts, D; 2013). It is believed that by talking in a particular context and using a particular set of word choices that the medical professionals can develop a connection with the patient and an empathy that also helps the patient to gain confidence in the health professional and to relax. (Berglund, C; Saltman, D; 2002)
Research by Maher states that when asking patients questions, doctors give the patient (approximately) up to fifteen seconds to reply before they m...
... middle of paper ...
...tors want them to know. Some people have their own colloquial words and phrases and this can cause the nurses and doctors problems if they don’t understand what the patient is trying to say. (Wright, R; 2012)
The health professional has to be certain that the patient understands what is being explained. When the medical professional and the patient are able to have an engaging conversation into the health problems faced by the patient, this also comforts any family the patient has as they do not need to worry about whether their relative is getting the appropriate care and treatment. It can also have an impact upon a patients’ wellbeing, if they understand and know what is going to happen and when, they can feel reassured, as can their family and friends and this can lead to less stress and worry for the patient. (McCabe and Timmins, 2006; cited by Wright, R; 2012)
Patients deserve the full attention of their doctor. (Wilkinson) One of the things that is distracting health care professionals from paying attention to their patients is technology. Physicians can get so caught up with filling out forms and answering calls that they aren’t giving enough time to their patient. (Britt) A harmless solution to this problem is just asking the person to wait a few minutes, so the doctor can finish up what they’re doing and then be able to devote their full attention to the patient. There needs to be a balance between giving someone very little time and wasting too much time on one person. That’s why doctors not only need to focus but also remain in control. Often patients will ramble on about their problem even after the doctor has figured out what’s wrong. For a case like that, every doctor should have something prepared to say in order to go treat other patients.
In my life I have seen how even while speaking the same language there can be communication problems. Adding the inability to speck the same language and then the complexity of describing medical conditions, I can see how the situation could turn out poorly and cause troubling effects. This chapter has helped me better understand why the Hmon...
Communication plays a vital role in all areas of healthcare, yet its importance is often overlooked. Whether it is a doctor talking to patients about treatment options, or strangers comforting one another in a waiting room, communication is happening everywhere and almost always, we underestimate how important it is and how it truly affects our medical experience. In the movie The Doctor, this is exactly what happens, causing a whirlwind effect of emotions and learning.
Furthermore it’s very important not to judge the patient pertaining to what they may have to say. Good communication helps nurses build a relationship with their patient. Linking my personal experience from the clinical area relates to the practical side of nursing. It is necessary for communication between the nurse and the patient to be clear, understandable, appropriate and
Effective communication prevents medical errors, improve patient- therapist relationship, as well as prevents disappointments and friction. It is essential to find out the level of health literacy of an individual, as well as the proficiency in English. According to Divi, Koss, Schmaltz & Loeb (2007), there is a risk of patient 's safety due to the language barrier. Based on the study of Divi et al. (2007), among 832 English speaking patients and 251 patients with limited English fluency, 49% of the patients of their study have limited English fluency that associated with physical harm with a rate of 29.5% patients that are fluent in English are physically injured. Partially injured and death occurs with patients with constrained English proficiency (52.4%), as compared to patients with English fluency (35.9%) (Divi et al., 2007). Divi et al. (2007) suggested providing access to qualified language interpreters for patients with limited English proficiency to prevent more harm. Effective communicating is not only important to patients with limited, or inadequate English proficiency but also to individuals with impaired vision, hearing, and people that unable to speak.It is also important about the patient 's privacy. Another knowledge from the book mentioned above is effective communication regardless of individuals culture.
Communication encompasses a wide range of processes such as the exchange of information, listening, posing of questions (Fleischer et al., 2009) or use of body language. In a healthcare environment where there are constant interactions among nurses, doctors, patients and other health professionals, professional and effective communication is important in ensuring high quality healthcare standards and meeting the individual needs of patients.
Listening and communication with all parties involved in the care of a patient is the first step in providing the care our patients need. This is not only speaking with professionals involved, but with the patient and their families. When we open up the line of communication it allows the
Bartlett, G., Blais, R., Tamblyn, R., Clermont, R.J., & MacGibbon, B. (2008, June 3). Impact of patient communication problems on the risk of preventable adverse events in acute care settings. CMAJ, 178(12), 1555-1562. Retrieved November 12, 2013 from http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2396356/
It can also accompany with the necessary work of determining, if the patient is showing any variation of illness denial. (Lumbinsky MS). Most of the people they express their desire about their disease diagnosis, prognosis and condition of their illness. Shunning information is one of the valid psychological coping mechanism. Discussing the information and requesting for another diagnostic test is the key for scheduling next counselling with the patient. In the fourth step, the nurse should warn the patient, the bad news is coming soon. So the patient cannot embarrassed too much. Example;” I have one bad news for you” I am sorry to tell you that”. The nurse conveys this bad news in simple language for patient understanding. The care provider should use’sample of tissue” instead of” biopsy.” Nurse can share only small chunk of information with the patient and simultaneously assess the patient understanding level. If the patient’s prognosis is poor, tell about the pain control and symptom management. In the fifth step, nurses having greatest challenge, in managing the patient’s emotion after they heard about their bad news. The patient may show their feelings like, anger, denial ,unbelievness, and
There are different types of communication (verbal, nonverbal, paralinguistic). Verbal communication is communicating with words. For instance, an individual speaks to another at a business meeting regarding profit margins. Second, nonverbal communication is communicating without the use of words but through gesture, body language, facial expression and eye contact (Baron, Branscombe, Byrne). Also these physical expressions can provide powerful and valuable information about others’ current feelings and reactions without the need of words. Lastly paralinguistic is defined as the use of emotional expression, gestures, and the location of the body in relation to the other's body, eye contact, and level of voice instead of verbally expressing these cues (Triandis). Additionally, paralinguistic is also known as paralanguage as a way to modify or nuance meaning, or convey emotion, with the use of pitch, volume, and intonation (Triandis). For instance, as described by Triandis’ article Culture and Communication, “in Bulgaria and south India a nod means "no,” and a shake of the head, means "yes".” It’s interesting how Triandis describes the amount of difficulty it was to compre...
-clinician communication and the interdisciplinary team communication. The purpose of this paper is to list the seven principles of patient-clinician communication and how they apply to my own patients. The paper will also discuss the three methods that are used by the interdisciplinary team to improve communication, and I will describe the method that I currently use on a daily basis. The ethical principles will be addressed on how they apply to communication in order to promote patient safety.
It is essential for a nurse to be able to demonstrate and practice professional communication skills, provision of information and handover to provide a holistic approach to treating and caring for patients. Professional communication skills not only allows the nurse to provide different methods and tactics to communicate with patients of different needs and ages, but it enables the nurse to understand and to give the best possible care and outcome for the patient. Provision of information and handover is another major point for nurses and relates to professional communication. Nurses need to be able to get a detailed diagnosis from the patient through communication, and therefore allows for the nurse to handover vital information to other doctors or nurses who take over to provide the correct and best possible treatments and care. The nursing profession requires a nurse to uphold professional communication, provision of information and handover in order to care for the patient with the right treatment, and to provide the best health outcome.
Despite the frequency of verbal interactions, miscommunication of patient information occurs that can lead to patient safety issues. . . . ‘Effective communication occurs when the expertise, skills, and unique perspectives of both nurses and physicians are integrated, resulting in an improvement in the quality of patient care’ (Lindeke & Sieckert, 200...
Good communication is an essentialvalue for successful relationships, whether personal or professional. Many researchers have stated that most of our communication is non-verbal. Non-verbal communication includes body language, facial expressions, gestures, eye contact, posture, and the tone of our voice. The ability to understand and use non-verbal communication is great skills that will help individualsconnect with others, when trying express feelings, handlingdifficultsituations and creating relationships with other in various places.Non-verbal communication is the body way of sending messages between people. These messages can be sent through emotions, gestures, engagement, voice tone, posture, and clothing.
I learned a lot about Human Communication in this class when I read the chapter about Nonverbal Communication. Nonverbal Communication is the process of using messages that are not words to generate meaning. I learned that it happens every day. I also learned that is very hard to read or understand depending on the person you are speaking to or with. Verbal and Nonverbal codes work in conjunction with each other. The words we speak or say are used in conjunction six different ways: to repeat, to emphasize, to complement, to contradict, to substitute, and to regulate. I never knew until reading this chapter that we do these things all most every time we communicate. These are things I took for granted until now. I now know that I will pay