Hidayat, a new manager of Kandapon SBS Surabaya, was having problems with one of the employees under him, Billy, or as he was more passionately known, Billy Bonzai. Hidayat was contemplating whether Billy has a future with the company and why Billy was acting the way he was acting right now, seemingly demotivated and slacking off. Also, Hidayat did not need more complaints from customers concerning issues that were of Billy’s responsibilities, so he felt that he had to discover what was really going on with Billy Bonzai. There were recurrent incidents where a customer who has paid his subscription dues still has his account disconnected or remained disabled. The company was receiving several complaints about Billy not updating accounts who are due for reconnection.
Billy is a Kandapon SBS employee who has been with the company since 1980. He started out as a twenty-two year old casual hire and has worked himself up in ranks to the 5th of 17 ranks in the company in seven years. Billy is part of the rank and file level of the organizational structure, but has long been deemed overqualified for his current position. Billy works as a clerk in the Collection Section and is responsible for billing subscribers, collect and record payments, and monitor delinquent accounts.
Despite being part of the lower level of the telephone company, Billy was getting adequate compensation and benefits and his workload allowed him to have time to pursue his hobbies, which were to plant and raise bonsai trees and sell the bekisar bird for profit.
Promotion was offered to Billy if he was only willing to move and relocate his whole family to another province, which was something he refused to do. After all, his current position was providing hi...
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...m Billy of this, then I Billy to talk about his plans about his future and his commitment to the company. I have to know what has been bothering him, what his future plans are, and if he is still motivated to work and ascend through the ranks within the organization. If he still wants to work for the company, provided that a new psychological contract be setup between me and him, I will inform him of my offer for him to become section supervisor when the position opens up and together we can draw up his plans for the future with the company.
I believe that Billy is a great employee, and he is just at a crossroads right now on what to prioritize and where to seek motivation. But if the right and fair opportunities are offered to him, then I am sure that there is nowhere else that Billy will go but up the ranks, and he will help propel our organization to the top.
His ability to identify and accept his situation are the first stages of Billy's transition.
The book I read was Billy Sunday. It consists of 189 pages and was written by William T. Ellis in 1959.
Another problem seems to be his morale at his current job because of the new changes that the company is implementing in the organization. Miller seems to be upset over these changes and not willing to change with the company. This has caused his morale to plummet. This could result in not only his morale to diminish but also those employees that look at Miller as a leader as a coworker. He has been there for twenty seven years and there are those that look up to Miller as figure to the company.
“They had both found life meaningless, partly because of what they had seen in the war. Rosewater, for instance, had shot a fourteen-year-old fireman. mistaking him for a German soldier. So it goes. And Billy had Seen the greatest massacre in European history, which was the fire-bombing of Dresden. So it goes. So they were trying to re-invent themselves and their
...e understands that he needs to leave and does so with great ease. Understanding the situation makes you think better in all situations.
because he was a hard worker and came to work on time.” After saving money and working
If I were Alex, I would use the amiable coaching style to help James stay productive and perform to the best of his abilities. One main concept of this coaching style is to connect with the employee on a personal level and develop the employee. James seems to be very smart, but he needs someone to show interest in himself and truly want him to succeed. When James was most successful, his manager was personable and was invested in helping his employees succeed. Along with being personable, Alex should develop employees and invest in his/ her future. Developing an employee should include training or continuing education opportunities that helps the employee develop into a well-rounded employee that feels comfortable with his/ her manager and organization (Aguinis, 2013). By a manager investing in the employees and of...
In addition, One.Tel had low complexity that is determined by having unclear job tasks and responsibilities. As there is no organizational chart, the relationship between the employees could not be determined and the job descriptions were ambiguous. Understaffing, which often happens, and many called from customers were left unanswered, led to the long-term decline in sales, as there was frustration among the customers. No rules and procedures in handling account and customers complaint shown that One.Tel was lack of formalization in operation. One.Tel also did not run its divisions’ function properly. There was no right procedure in training staff and it recruited young inexperienced staffs. It also had disorganized billing system and financial account.
The top management executives that are selecting future candidates for promotions are visiting each branch and doing an investigation to see who may be suited for a promotion for the San Antonio office. Some of the ways they are looking for future candidates is interviewing other coworkers and seeing how their relationships and work ethics are. The four candidates
Her attitude affected the overall mood of the department. It is important that Gene lets Kathy know that is not acceptable behavior and there are options available to her for getting help if needed. Gene does not want to lose an exceptional employee just because she is going through a hard time. However, if she does not change her behavior she could be transferred or even lose her job.
At the beginning of the story the Bed and Breakfast seems exactly too good to be true because the cost was much lower than expected. Dahl writes, “It was fantastically cheap. It was less than half of what he had been willing to pay.” Through this quote the reader understands that this Bed and Breakfast is extremely good pricing and that because of the great deal it seems a bit strange of why a place so nice is so inexpensive. However after Dahl writes “‘If that is too much,’ She added, ‘then perhaps I can reduce it just a tiny bit.’” By adding this, it adds a sensation that the landlady will do anything in order to make sure that Billy stays there.
As it is written in the text he is also a good leader and he knows what he wants for his business, how to keep his employees and how to run his business for high profit.
The comments and scores indicate staff is unhappy with office communication. Currently, he communicates any problems he feels need to change. Also he does not like e-communication or meetings.
An element of surprise in the counseling relationship is not suitable. The planned change process is agreed upon between the worker and the client. The client is to be aware of when the last session will take place. With that being said, the social worker should reconcile their feelings with the needs of the client. If a referral is needed, it should be completed as soon as
Employees from his department have complained about the rudeness and controlling attitude demonstrated on a daily basis, causing a high turnover rate. Jack’s leadership style has been described as “old school” while reflecting an “it’s my way or the highway attitude. Not only have the employees from his department made several complaints, however, his aggressive and controlling personality has affected several employees from outside of his department. He is known to be bossy and rude and does not like for others to contribute their ideas in any fashion. Employees have made complaints of being belittled by him and it has been reported that he speaks negatively about his staff with other