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Consumer behavior and consumer purchase decisions
Factors influencing consumer behavior
Consumer behavior and consumer purchase decisions
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This chapter will discuss about the factors that affect purchasing decision of consumer on clothes purchasing. It is important for businesses to understand the reason behind every purchase decision. With all these information and data on hand, business can utilizy it and turn it into a guideline for increasing sales and maintain positive relationship. In fact, there are many factors from different perspective that can carry effect on purchase decision. However, it wouldn’t be possible to discuss all the factors in one study. Therefore, this research paper will only discuss on few factors that are selected. Consumer decision making could be define as the behavior patterns of consumers, that precede, determine and follow on the decision process for the acquisition of need satisfying products, ideas or services. (Du Plessis, 1991). Customer purchase decisions are usually compiled by several variables that influence a consumer on her / his choice towards certain product and/or services. These variables might be price, lifestyle, peer influence and etc. The study of consumer purchase decision is about providing better solutions or chances for business owners to develop, create, communicate and deliver value-added product or services to the customers. Buying decision is a process that evolve from time to time that influences consumer’s behavior on buying. This field of study is on-going and ever changing; consumer behaviour is more than just the exchange of money for products. (Solomon, 2004). Decision making process can also be explain as the way of how a store, its environment and salesperson influences an individual buying decision. The decision making process of individuals is preceded, determined and followed by the mental ( su... ... middle of paper ... ...he statement above was stated by (Bucklin, Gupta, & Siddarth, 1998). He mentioned that price conscious consumers are sensitive with the discount price and would switch to that brand and makes the consumers’ purchases early than usual require. 2.2 Quality Product quality refers to the features or characteristics of a product or service that is able to satisfy the stated or implied customer needs. Consumers are most likely to repurchase a product or service if the quality satisfies them. Such consumers do not pay much attention on the price and the value will spent, only focus on the quality they will obtain. According to (Sook, 1988)quality is an important factor to consider when purchasing clothes product. From the research, it obtain an result of 40% of consumers categorized themselves as quality shoppers, and they are more focus on the quality instead of value.
1.2. Compare Buyer behavior and decision making process in different situation (P 1.2) ......... 4
Nordstrom and Nordstrom Rack are different retail operations in terms of their choice, pricing, store service, and store atmosphere customer intimate firms, which excel in serving the specific needs of the individual customer well. There is less emphasis on efficiency, which is sacrificed for giving more precisely what is wanted by the customer. Reliability is also stressed. Nordstrom is an example of this discipline. Nordstrom must meet some standards of cost-effectiveness. When customers evaluate the quality of a product, they commonly measure it against two kinds of attributes: those related to quality as excellence and those related to the quality of reliability. From a quality as excellence perspective, the important qualities are things such as a product’s design and styling, its aesthetic appeal, its features and functions, the level of service associated with the delivery of the product,
In order to the buying of any merchandises or services. There is a wide range of differently balance features that influence each choice, and these balances are different through market segment, focussing on the significance of identifying the different consumer segments in terms of shopping orientations and particularly decision-making consumer styles (Mcdonald, 1994, p.552). Shopping orientation is concerned with behaviors, whether it is social and individual decisions (Darden and Reynolds, 1971 et al cited in Darden and Dorsch, 1990, p.297). However, two principal factors about visiting the store are to obtain info in terms of stores and their presents or demanded merchandise, for difference of shopping orientation would be made to accomplish the numerous shopping objectives of each personality. For instance, while some person obtains the information in terms of a store and their presents, it might assist to reduce the amount of future times of product searching when they demand to make a buying process. Anyway, Shopping behavior is several dimensional notions, and it is very significant to realize the meaning of shopping orientation as previous some researchers have found and developed it broadly to represent recognition of apparel and fashion shopping (Summers, Belleau, and Wozniak, (1992). The following table below will show,
We are all consumers, and we buy diverse products every day. But, do you know what the main factor is that influences us to choose a product? If someone selects a cloth, maybe he pays attention to its quality! Customers’ decisions can be changed depending on what the main factors they are looking at. Various influences can cause consumers to select different products.
Consumers with brand loyalty are indifferent with too many choices in shopping as they tend to ignore other brands and chooses product from their preferred brand.
Consumers tend to be more demanding and more arbitrary, so use appropriate strategy will be critical to all fast fashion retailers.
From buying a hamburger to buying a house people use a process in order to make a decision on what to buy. (book cite) describes this as the consumer decision process (pg.175). Utilizing a consumer decision process model, marketers are able to better understand how consumers are purchasing products and services. The five step consumer decision process model includes need recognition, information search, alternative evaluation, purchase, and post purchase. Not all purchases require following all five steps to a T, but consumers, whether they know it or not, follow a version of this model when making a purchase. Companies also use this model in order to effectively market their products and services. A company
Consumer Decision Making Process A key factor in successfully marketing new/existing products or implementing a product Extension is a thorough understanding of the motivation, learning, memory, and decision Processes that influence consumers purchasing behavior. Consumer purchasing behavior theories have found their way into managerial decision making to help companies more effectively develop and launch new products, segment the market, determine market entrance and in brand management. Therefore, a better understanding of how consumers decide what to purchase is critical to the success of a product. There are numerous theories and models describing the consumer purchasing decision process.
Consumer behavior incorporates certain activities, decisions or experiences, which satisfy the needs of the consumers. It concerns all the activities that incorporate consuming, obtaining and product disposing of that precedes and carry out these actions (Darling, 2015). The Consumer behavior remains one of the important areas for research in the tourism and marketing fields in terms of travel behavior or the behavior of tourist (Rid, Ezeuduji & Pröbstl-Haider 2014). There are a few comprehensive literature reviews on the behavior of consumer typically described his injurious area with the help of the existing models or concepts of Consumer Behavior. There are exceptions in the insights of the authors who give the review about
...w. This is because consumers’ were not aware about these brand products due to the lack of promotion and advertising to grab the attention of consumers’ about their brand. In addition, the locations of the KR1M shops also were far from the consumers’ residents. So consumers’ were preferred nearest shops rather than wasting their time to search KR1M shop. This is because, in consumers’ mind the KR1M products have a medium of quality that not really bothers them as much as the well-known brand that have a high quality. For the manufacturer brand products, the purchase intention was high. This is because the manufacturer brand products were well known and it has their own brand image in consumers’ mind. Other than that, consumers’ also have more knowledge about these products due to aggressive promotion by the manufacturers through mass media and also printed media.
Although there will not be the ‘exclusivity’ appeal as many copies of an item of clothing is made, the price reduction will attract customers making them strong competitors in the market. Based on the primary resource found, the surveys depicted that majority (7 out of 13 volunteers) found Mr Price to have low prices and high quality items. When asked about Mr Prices strengths 8 out of 13 (61.5%) indicated that affordable clothing was a strength and is the reason they shop there. 3 out of 13 (23.1%) said they were easily
The buyer decision process of a traditional customer will be listed in steps explaining for example,
Quality is any aspect of the product, including the service included in the contract of sales, which influences the demand curve, R.Dorfman & P.O.Steiner (1954). For this research the researcher has used three elements that are, freshness of the product and variety & availability of the product, as these elements helps the hypermarket to server different kind of taste and preference to their
To achieve and maintain success in such a complex system as market it is essential to every marketing person to understand clearly consumer behavior. Understanding consumer behavior is not that easy as it may seem from the first glance. The reason is that there are plenty of various factors that may influence it in one certain way or the other. When considering each of the factors it is also important not to forget that they ought to be analyzed as different parts of one whole picture, that is, in correlation with each other.