Yamato Transport Case Study

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CHAPTER 3: SOLUTIONS AND RECOMMENDATION
3.1 INTRODUCTION
This chapter will discuss about the solution to the issues in previous chapter. This chapter will explain about the step or procedure that needs to be taken by Yamato Transport (TA-Q-BIN) in order to solve or reduce the problem. For services quality issues TA-Q-BIN have to improve the customer satisfaction in order to increase the quality of their services. Yamato also need to recruit more staff to solve under staff issues.
3.2 IMPROVE CUSTOMER SATISFACTION
In order to gain an excellent service quality, Ta-Q-Bin has to get a great satisfaction from their customers. It is because, according to Garfein (1987), quality perception can depend on both tangible and intangible elements, including
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It will also remind them that Yamato Transport (M) must treat all candidates fairly and avoid discrimination on grounds of their race, age, sex or sexual orientation, religion or belief, or because they have a disability.
Preparing a job description is useful for deciding the scope of the work, advertising the job, and clarifying what applicants will have to do in the job. It can also help to assess a new recruit's performance and determine training needs. A job description should include the position in the company, including the job title of the person to whom the employee will report to and of those who will report to them, salary, possible bonus and hours of work. The location of the job also needs to be
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The uniqueness and quality of Yamato Transport (M) value proposition puts them in a vantage position to neutralize potential pricing issues and reduce the price sensitivity of their services. The demand for Yamato’s services therefore becomes less price elastic when it is embellished with distinct values supporting the customer's interest. As a result, they will improve their gross margins, and necessarily, their profitability

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