Working with Emotional Intelligence
The book “Working with Emotional Intelligence” by Daniel Goleman deals with the emotional assets and liabilities of individuals in organizations. Emotional intelligence is traits that go beyond academic achievement or IQ. As a matter of fact he points out that high academic intelligence can sometimes stand in the way of emotional intelligence. Broadly speaking, emotional intelligence determines how well we handle difficult situation, which cannot be solved by logic, but more by a “feel” for the situation. These attributes are very hard to measure, which is why many standardized tests, whether academic or for employment, fail to measure these attributes, even though these are the one which determine to a large part how successful individuals will be in an organization.
Goleman divides his book into several chapters. At first he examines the attributes of successful people. What is it that sets them apart? How do they do it? He examines the “soft skills” of several people who exhibit exceptional emotional intelligence and also what others fail to do, which ultimately makes them unsuccessful. He also points out the difference a single individual who possesses these skills can make to an organization. These skills are particularly important in diplomatic services, but also to the average salesperson. However, he also notes that the higher one climbs on the job ladder, the more important these skills become, and the less important technical skills are.
He divides emotional intelligence into five areas.
1. Self-Awareness, which can be subdivided into emotional awareness, accurate self-
assessment and self-confidence.
2. Self-Regulation, divided into self-control, trustworthiness, conscientiousness,
adaptability and innovation.
3. Motivation, which consists of achievement drive, commitment, initiative and
optimism.
The preceding attributes are classified as Personal competence, while the next two are classified as social competence.
1. Empathy divided into understanding others, developing others, service
orientation, and leveraging diversity and political awareness.
2. Social Skills, consisting of influence, communication, conflict management,
leadership, change catalyst, building bonds, collaboration and cooperation as
well as team ...
... middle of paper ...
...concerned, I believe that I have a moderate ability of understanding others’ feelings and perspectives and sometimes I probably do not take enough interest in their matters. I sometimes do not anticipates others’ need well, although this is sometimes different in client relationships, where I can be very attentive to the client’s needs. I am very good at reading groups dynamics however. I have a good sense of developing opportunities through different people and can use a group’s hierarchy and power relationships well to achieve goals.
I have plenty of experience with influencing others and winning them for my cause. Most of the time they willingly agree with my arguments, because I always try to explain them in the most logical way. I can also listen well and give others a sense of trust. This then lets me effectively lead groups, because the members usually have faith in my ideas and abilities. The downside however is, that I usually like it more to work on my own than in a group, because I think I can accomplish more without having to “carry” inactive members. So overall, I think I rank relatively high on emotional intelligence, but then again, doesn’t everyone think that?
Emotional intelligence is the ability to identify, use, and understand emotions in positive ways to relieve stress, efficiently communicate, empathize with others, overcome challenges, and to defuse conflict. By harnessing emotional intelligence, we can modify our own behavior and our interaction with other people. By utilizing high emotional intelligence, we are able to recognize our won emotional state and the emotional states of others, and engage with others in a way that draws them nearer to you (Cherry, 2015).
What is emotional intelligence? Paul Hong author of “Emotional intelligence Goleman’s four competencies” says that emotional intelligence can be described as the ability to recognize and manage your own and others’ emotions, including the capacity to self motivate and handle interpersonal relationships.The novel Brave New World took out the main component in a human set up so there is no way to create a special bond with other humans.
The theory of emotional intelligence is relatively new, however the psychological theory has become prevalent and many entities have adapted the principles of this theory in order to enhance relations within the professional environment as well as increase performance which ultimately lead to a positive place of work. (Allan Chapman 2014)
As a supervisor in the military, I encountered an airman who had all the right qualifications according to the Air Force, but he was not able to complete his contracted term of six years. He survived basic training and a pretty intense two month technical school, but he only lasted two years in the Air Force before he was asked to leave. To work in the Public Affairs career field, he had to score well on the military entrance exam which means he demonstrated the cognitive abilities – a usual predictor of success. However, he was separated from the Air Force because of his poor social skills. This paper will discuss whether the airman's Emotional Intelligence (EI) could have been improved and the importance of a high EI to an organization.
Emotions are frequent companions in our lives. They come and go, and constantly change like the weather. They generate powerful chemicals that create positive and negative feelings, which have a powerful effect on leadership. Some emotions can either facilitate leadership, while others can detract from successful leadership. This course, Emotionally Intelligent Leadership, has truly opened my eyes to the affects that emotions have on being an effective leader. Peter Salovey and John Mayer defined emotional intelligence as “the ability to monitor one’s own and other’s feelings and emotions to use the information to guide one’s thinking and actions” (p. 5). This definition in itself states that emotions, whether it be ones own emotions or those of others, is the underlying factor that directs the actions of a leader. Therefore, throughout the progression (advancement) of this course, I have learned the importance of the development of emotional intelligence for being an effective leader, and because of this I plan on developing the capacities that contribute to being an emotionally intelligent leader for my own success, now and in the future.
(2013) separated emotional intelligence into four domains, self-awareness, self-management, social awareness, and relationship management (pp. 30, 38). These domains are then broken into two competencies. Self-awareness, the understanding of one 's emotions and being clear about one 's purpose, and self-management, the focused drive and emotional self-control, make up the personal competence (pp. 39, 45-46). While social awareness, or empathy and service, and relationship management, the handling of other people 's emotions, make up the social competence (pp. 39, 48, 51). These emotional intelligence competencies are not innate talents, but learned abilities, each of which contribute to making leaders more resonant and effective (p. 38). This is good news for me because I still have much to develop in regards to emotional
An individual’s ability to control and express their emotions is just as important as his/her ability to respond, understand, and interpret the emotions of others. The ability to do both of these things is emotional intelligence, which, it has been argued, is just as important if not more important than IQ (Cassady & Eissa, 2011). Emotional intelligence refers to one’s ability to perceive emotions, control them, and evaluate them. While some psychologists argue that it is innate, others claim that it is possible to learn and strengthen it. Academically, it has been referred to as social intelligence sub-set. This involves an individual’s ability to monitor their emotions and feelings, as well as those of others, and to differentiate them in a manner that allows the individuals to integrate them in their actions and thoughts (Cassady & Eissa, 2011).
We probably all know people, either at work or in our personal lives, who are really good listeners. No matter what kind of situation we're in, they always seem to know just what to say – and how to say it – so that we're not offended or upset. They're caring and considerate, and even if we don't find a solution to our problem, we usually leave feeling more hopeful and optimistic. We probably also know people who are masters at managing their emotions. They don't get angry in stressful situations. Instead, they have the ability to look at a problem and calmly find a solution. They're excellent decision makers, and they know when to trust their intuition. Regardless of their strengths, however, they're usually willing to look at themselves honestly. They take criticism well, and they know when to use it to improve their performance. As a case in point, I will evaluate my former manager on each of the five components of emotional intelligence. First, she had high levels of self-awareness. For examp...
Mamta, M., & Gupta, A. (2010). Relationship of Emotional Intelligence with Work Values & Internal Locus of Control: A Study of Managers in a Public Sector Organization. Vilakshan: The XIMB Journal Of Management, 7(20), 1-20.
Khalili, A. (2012). The role of emotional intelligence in the workplace: a literature review. International Journal of Management, 29(3), 355-370.
Sy, T., & Cote, S. (2004). Emotional intelligence: A key ability to succeed in the matrix organization. Journal of Management Development. 23(5). 437-455
Now for the professional stuff, how much does Emotional Intelligence have on your professional success? Lets just say a lot, emotional intelligence is the strongest predictor of performance. Your emotional intelligence impacts most everything you say or do each day, and it can be developed. The pathway for your emotional intelligence starts in the brain, at the spinal cord. Your primary senses enter here and must travel to the front of your brain before you can think about your experiences. They first however travel through the limbic system, the place where emotions are generated. So we have an emotional reaction to events before the rational brain is able to engage. It requires effective communication between the two parts of your brain. Emotional Intelligence has a huge system making it so much easier for you to control and stay aware of your emotions. Now, I’m going to tell you my experiences with Emotional
An increasing percent of the population begins to know the idea of emotional intelligence. This concept was firstly developed by two American university professors, John Mayer and Peter Salovey (1990) and they concluded that, people with high emotional quotient are supposed to learn more quickly due to their abilities. Another psycologist named Daniel Goleman (1995) extended the theory and also made it well-known. In his articles and books, he argued that people with high emotional quotient do better than those with low emotional quotient. In this essay, it will be argued that high emotional intelligence can influence work performance positively to a relatively high extent. Both benefits and limitations of a high level of EI in the workplace will be discussed and a conclusion will be drawn at the end of this essay.
In 1995, emotional intelligence was brought up by Daniel Goleman. He published a book titled Emotional Intelligence, Why Can It Matter More Than An IQ. This has helped bring the idea of emotional intelligence to businesses, schools, and communities around the globe. According to Goleman, the term emotional intelligence
Not having emotional intelligence will bring selfishness and aggogance to the workplace therefore high emotionally intelligence will bring positive relationship between you and your workmates in your