Why do we trust the testimonial account of others?

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Why do we trust the testimonial account of others?

Firstly, I briefly wish to outline the parameters of trust and testimony that Zagzebski refers to in her book Epistemic Authority: A Theory of Trust, Authority, and Autonomy in Belief and then outline the reasons she also rejects the reductionist account, before examining the ways in which she suggests are reasons as to why we trust the testimonial account of others.
For Zagzebski, there is an important distinction between asserting that something is the case, and telling you that something is the case. The latter invokes the doctrine of trust, and involves an implicit contract between speaker and hearer- an interpersonal contract between speaker and hearer so when I tell you that P, I not only assert that P, but I also intend that you accept P because I said so. The act of telling invokes the role of trust; I am asking you to trust me to tell you the truth. So, in this model, the speaker has the epistemic responsibility to make the hearer’s belief justifiable and the hearer can defer to the speaker when challenged by others.
Zagzebski rejects the reductionist account of testimony by proposing that the trust we have in others is not based on any evidence such as inductive inference or perception. Instead we trust ourselves in having knowledge (trust in oneself is a necessary prerequisite for one to have evidence anyway. She asks, how can one search for evidence if they do not trust themselves at the first place?) and we then direct this trust upon others because we believe that there faculties are similar or comparable to our own, and that they are similarly searching for the truth, so for consistency, we trust others as we trust ourselves. Therefore, it is on the basis of trus...

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...quisite for knowledge, in which testimony is included.
For Zagzebski, the authority of testimony and the rejection of the reductionist account of testimony is that it is a model of trust in testimony in which the hearer directly relies on the speaker: the speaker is said to be conveying a truth to another person. This it is done so for a reason- the good of both the speaker and hearer- and to convey the truth that has been transmitted and participate in the norm of truthfulness, so that the hearer is justified in their instance of knowledge. We know we can rely on the good of the speaker and their search for the truth, because this is what we, ourselves, do, and we are justified in directing what we experience onto that of others: we grant each other prima facie because of the shared quality that we all reasonably trust both ourselves and others.

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