What’s it Worth to You? The Costs and Affordances of CMC Tools to Asian and American Users
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What’s it Worth to You? The Costs and Affordances of CMC Tools to Asian and American Users (paper)
Leslie Setlock and Susan Fussell from Cornell University looked into how Asian and American users differ in their communication goals. This affected perceived affordances using various computer-mediated communication (CMC) tools.
An individual’s cultural context affected the person’s perception of appropriateness for using a communication medium. For example, Americans used email in a less formal manner whereas Asians were generally found to write emails using the more formal letter format. Feelings of uncertainty as a result of an individual’s language skills and fluency affected the communication method used. Emails were preferred compared to face-to-face mediums for complex communication tasks for non-English speakers because it allowed time to reflect and formulate a response. For any communication tool, a conflict exists between the appropriateness and fluency anxiety. A communication method that may be appropriate for a given cultural context may hamper communications due to fluency issues.
This paper emphasized that difference in cross-cultural communication exists but there is not an underlying theoretical framework that adequately addresses all scenarios.
Communication, Collaboration, and Bugs: The Social Nature of Issue Tracking in Small, Collocated Teams (paper)
This paper from Dave Bertram, Amy Voida, Saul Greenberg, and Robert Walker from the University of Calgary discussed how issue tracking systems, such as FogBugz, are used. They found that since issue tracking is inherently a social activity, a range of practices exists in how organizations use issue tracking systems.
Bertram commented that issue tra...
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...vival, whereas heterogeneity is good for survival (new people contributing, higher turnover).
Same Places, Same Things, Same People? Mining User Similarity on Social Media (Ido Guy, Michal Jacovi, Adam Perer, Inbal Ronen, Erel Uziel)
• When determining user similarity, it can be useful to examine behavior similarity (do two people have similar activities?) in addition to familiarity (e.g., are two people officially “friends”?).
Throwing Voices: The Psychological Impact on the Spatial Height of Projected Voices (Leila Takayama, Clifford Nass)
• The physical location of a source of sound can affect how a recipient perceives its authority. For example, hearing a voice from a high location may cause the recipient to be more influenced than if it is from a low location. This effect can be mitigated by projecting one’s own voice from a similarly high location.