I also believe if given an opportunity most people will be able to see the good in others and forge a relationship of some sort. Conerly (2004), further states two things attribute to the way conflict is managed. One is the importance of meeting your own goals and the other is the importance you attribute to relationships and wanting to get along with others. Conflicts arise when people’s interest, values, actions, views or expectation come into contact and there is a difference of opinion and thus a disagreement (Conerly, 2004). The way people view the conflict will determine whether the resolution will negative or positive consequences.
The important goal of such assessment for all concerned parties is to understand the dynamics inherent in their relationships. This understanding is not only concerned with one's own interests and positions but also leads to an acknowledgement for the interests and positions of others, and thus promoting reflection by the parties involved. This assessment maps the conflict and then starts using it as an evaluating parameter for determining if there is a reasonable possibility to initiate an intervention process to either manage or resolve the
A mediator can play various roles within mediation. The one key role to use in this type of mediation would be a communicator. In order to communicate a communicator role transmits information and ideas back to the parties in a way they would understand. Stulberg (1987) disputes that parties often do not understand what the other party is saying. The role of communicator has to have the ability to break things down to a level in which all parties understand.
According to Bolman and Deal (1997), conflict happens because of a variety of factors. Individual differences in goals, expectations, values, and suggestions about how to best manage a situation are unavo... ... middle of paper ... ... be clear about our own interests. It helps to write down the group interests as they are discovered. It helps to ask why others take the positions or make the decisions they do. Partners will have multiple interests.
Emotion acknowledgement also need to be discussed, this might support to state issue, problem, impact, and relationship. Problem identification also support to determine underlying needs of the conflict parties. It clears that the objective of conflict resolution is not to say which person or party is right or wrong rather the priority is to reach an acceptable solution that every person or party can live with. Needs
Some parties might be trying to save face and that is why they are not being honest or telling the truth. Parties could be dealing with the tensions of connectedness and separateness, certainty and uncertainty, or even openness and closedness. The parties’ conflict styles could be avoiding, accommodating, competing, collaborating or compromising. It is important for mediators to be aware of all these different concepts and theories that can affect mediation. Through a thorough examination of conflict management styles, Face Negotiation Theory, and Relational Dialectics Theory it will be shown how important these theories and concepts are to effective mediation.
Certain factors that affect how individuals approach conflicts are due to one’s goals, emotional state of mind, mental reasoning of the disagreement, personality, and family history (DeVito, 2011). According to Taylor (2010), a more reliable source on how a person reacts to a certain conflict has much to do with the individual’s “trait-like tendencies” because some people will look to regulate the situation, attempt to form a mutual solution, or discover a way to completely evade the disagreement. As for the strategies, DeVito (2011) has listed several ways as to how people manage conflicts. The firs... ... middle of paper ... ...e same personality; therefore, the approach one takes when faced with a conflict differs with each individual. Overall, one can see how managing interpersonal conflict is an essential part of interpersonal communication.
Introduction Communication is a key in every setting from home, work and the community. Communication encompasses written, oral, visual, digital and non-verbal communication within each context. Successful in-person communication skills are critical when dealing with other individuals and this involves speaking, listening, and dealing with conflict. To solve conflict communication needs to be clear, concise and delivered in such a way so as to not offend either party, thus further inviting additional conflict. (Wilmot & Hocker, 2011 p.144) advises that developing a repertoire of diverse styles and tactics may require some stretching of one’s comfort zone.
In order to discuss objective criteria with the other party, the application of following points is necessary: 1. There should be a shared interest between parties and hence a shared objective standard 2. It is important to be open to other persons during negotiation. Also, reasons behind one’s objective standard must be justified. In short, not only should one’s own position be considered during the negotiation process, but the opposing party’s position must also be taken in to account.
The disputant will either try to force the other parties to conform to their demands or try to formulate a solution which satisfies both parties. The nature of their relationship during the negotiation is linked to the nature of their interdependence, the way negotiations are piloted and the final outcomes for the disputants . Effective negotiators try to comprehend the ways in which other disputants may alter or readjust their positions during the whole process. This is comprehended by looking at how other disputants alter their positions during previous negotiations. Negotiations also involve a desired amount of information exchange and try to influence the other disputant’s outcome.