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the importance or improvement of listening skills
Effective listening strategies
personal experience about communication skills
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Interpersonal Skills I am of the belief that, given enough effort, that each of the following skills can be learned. There is an obvious variance in the outcome of individuals personal lives who choose not harness these extremely important skills. The following is the research that I found in regard to definition, useful examples and instructional websites for development on the assigned interpersonal skills. Listening: According to businessdicionary.com active listening is “The act of mindfully hearing and attempting to comprehend the meaning of words spoken by another in a conversation or speech. Activity listening can involve making sounds that indicate attentiveness, as well as the listener giving feedback in the form of a paraphrased …show more content…
This skill is imperative to the growth of any business. Managers, owners and CEOs alike must be able to confidently articulate the direction they are taking their business. This may be in the face of sharp opposition by other tenured employees, but a honed skill of assertiveness will give the manager courage to lead. A website I found on being assertive is https://hbr.org/2012/08/how-to-be-assertive-without-lo/ a Harvard Business Review article by Amy Gallo. Negotiation: This skill involves a discussion between at least 2 parties to come to an agreement on a specific issue that is jointly acknowledged & accepted. An example of this in business would be a possible price negotiation on a certain set of supplies purchased by a business. The business may feel that they deserve a price break based on the volume of their purchase. An article I found extremely helpful was http://www.entrepreneur.com/article/203168 ; “The Art of Negotiating” by Michael …show more content…
It involves changing the attitude & behavior of a targeted group. This may appear in business in the form of getting buy-in to your company culture by your team. If you set a certain revenue goal and lay out the plan of attack; it will be your team that implements your plan. If you are unable to persuade them the plan will fail. Forbes is a great place for article on business management – this is the website for the principles of persuasion: http://www.forbes.com/sites/jasonnazar/2013/03/26/the-21-principles-of-persuasion/ Interviewing: This is the official discussion between an applicant and the hirer wherein certain questions are asked to get to know the candidate. In business you will ask questions that relate to their employment history and experience. You will also ask situational questions that segment the values of the company and how that relates to the values of the candidate. I found fewer helpful sites on this category, but this is one that I found to be a decent aid in interviewing:
There are many areas of capabilities and each is geared towards the necessary skills required to be a successful communicator. It is believed that the best way to “assess the effectiveness of a leader is through the perceptions of his/her followers” (Oyinlade, 2006).The categories included on this list are examples of the type of skills required of a good leader. Assessing these abilities help you to understand yourself as well as others. This list indicates the starting and current levels of this particular self-
Interpersonal Skills enable you to work with others harmoniously and efficiently within a team, working well with other involves understanding and appreciating individual differences. The following points are important interpersonal skills to have;
In this assignment, I am going to review four cases, which will require a number of different communication skills focusing primarily on; developing a therapeutic relationship, communicating assertively, communicating effectively with an individual with a disability/impairment and communicating with individuals from another culture. I will discuss building a therapeutic relationship and effective communication with each patient.
...g an understanding of suitable communication and how they get that information across to others as well.
You care about the public you serve and it shows. You keep a very positive and productive working relationship with others. You accept feedback in a positive manner and make changes accordingly. You listen well to the public and respond appropriately to their needs. One example of this is when dealing with a difficult issue, you stayed patient and polite while giving them the information they needed to complete the process.
Interpersonal skills as goal directed behaviors used in day to day to communicate and interact with other people both individually as well as groups. Interpersonal skills are inherently relational and process oriented. In addition it will focus on the effect of communication on another person (Duffy & Gordon, 2004, pp.495-507). Inter personal skills can be used to help individuals to critically assess the effectiveness of their social skills or people skills or social competence at every level. Skills cannot be learnt solely from reading a book. It is nature of the skills that they have to be practiced in everyday life Interpersonal skills has been influenced by different approaches such as behavioral, cognitive and transactional approaches (Hayes, 2002, p.3-5) The interpersonal skills of a person include skills into their components parts sequenced and structured such as accenting, following skills, listening skills, helping and negotiating. In a nutshell, interpersonal skills are used
Interpersonal Skills involve immaculate personal presentation, outstanding communication skills, initiative in social interactions and good teamwork skills. These skills can be honed through team and individual sports, public speaking, acting and debating.
Being interested: in active listening it is important that we are investing in what the client is saying. That we are not only listening to what is being said but showing that we are interested. This involves using eye contact
Bolton, R. (1979). People skills: How to assert yourself, listen to others, and resolve conflicts (pp. 1-113). Englewood, NJ: Prentice-Hall.
Interpersonal communication skills are essential for survival. These skills and abilities help us provide for ourselves physically, emotionally, and socially. Interpersonal competency levels vary from person to person. The key to thriving, rather than surviving, is improving your interpersonal communication competency. There are six categories of interpersonal communication competency: adaptability, conversational involvement, conversation management, empathy, effectiveness, and appropriateness. Revealed in the following pages, are my self assessments in those six categories. I will reflect on my strengths and weaknesses, while also providing examples of how these skills have played out in my own life. Through this paper, I hope to become more
The first one on the list is (Active) Listening, which means to be fully concentrated on what is being said, in other words giving full attention to the speaker. This is one of the most fundamental components of interpersonal skills and communication, and the one example of how this skill could be useful in business; is from self-experience. As I work in retail, there are a lot of times that the operational manager comes up to me and gives me directions in a certain department and how she wants it to looks like etc. While she’s giving me directions and explaining it to me, I nod my head in agreement, make eye contact, and sometimes I’d slant my head. This is useful, because my non-vernal signs gives the manager (speaker)
Interpersonal skills are everyday skills we use in life to communicate and interact with others; individually and in groups. In the business world, interpersonal skills refer to an employee’s ability to get along with others while also doing their job correctly. Employers seek to hire those with strong interpersonal skills because they want employees that can communicate well with coworkers, customers and clients. Those who have worked on developing their interpersonal skills are usually more successful, not only in their professional lives but in their personal lives as well.
Communication in business is one of the most important parts of moving the business to the next level, I planning on showing several how several different form of communication with individual and groups and different cultural along with different types of verbal and nonverbal skills can help individual and as well as groups can make effective communication away of life and a platform to having a successful business with successful employees that can run any part of the organization. In my research I will display different techniques used do limit conflict and create resolution in a global economy.
In modern society, communication skills are a very important facet. Communication is the interpretation produced by the messages being sent out or received (Adler, Rosenfield, & Proctor II, p.9). It allows us to connect with others through face-to-face interactions and social media. I believe that interpersonal communication comes naturally to everyone, whether is it through verbal or nonverbal actions. However, there are different kinds of communication in which people have trouble with, but it is something that they can improve on through practice. Like everyone else, I have my own strengths and weaknesses when expressing myself and communicating to others.
Shepherd, T., Braham, J., & Elston, C. (2010, January 13). Learning and Interpersonal Skills Review. pp. 1-2.