Employee Engagement: A Priority for Organisations: As companies recover from the economic recession of recent years, there has been a shift toward investing for growth and away from cost reduction. Given this renewed emphasis on growth and investment, which factors do business leaders view as most critical to success? A survey by Harvard shows that people-oriented “soft” factors dominate this list with 71% emphasis of employee engagement. Why the emphasis on employee engagement? Employee engagement has a number of implications for an organisation's profitability. Through improving retention, customer loyalty, productivity, and safety; organisations are able to keep their bottom line healthy while engagement strengthens all of these factors. Many years of research …show more content…
Quantifying the relationships; A study by Gallup Inc Gallup Inc, an American performance management consulting conducts annual surveys of companies aross hundreds of countries to analyse engagement levels and their impact on performance. The following is a summary of their findings in the “State of the Global Workforce, 2013” report. Gallup Inc surveys companies and groups them into one of three categories: engaged, not engaged, and actively disengaged. Engaged employees: Work with passion and integrity. They feel a profound connection and responsibility to the organization. They drive innovation and move the organization forward. Not Engaged employees: Essentially “checked out.” They are not hostile or disruptive. They show up and kill time with little or no concern about customers, productivity or profitability. Actively Disengaged employee: They aren’t just unhappy at work; they’re busy acting out their unhappiness. Every day, these workers undo the positives that the engaged workers create Comparison study between organisations highly engaged employees and actively disengaged
Workers feeling, which includes competitive compensation and reward strategies, professional growth and development, career paths and succession plans and the organizations leadership and culture are contributing factors of employee engagement
A study conducted by BlessingWhite (2013) highlights five levels of employee engagement. The first level is the “engaged”. The engaged employee exhibits high contribution and high satisfaction, these employees find great satisfaction in their work, they are strongly committed to the organizations mission and goals, and have a positive impact on employee morale. The second level of employee engagement is the “almost engaged” having a medium level of job satisfaction and contribution. These employees are genuinely satisfied with their job and are considered top performers within the organization. The third level are considered “honeymooners and hamsters” these employees exhibit a high job satisfaction but low contribution levels. Honeymooners are considered newer employees and are seeking their role with the organization, while also seeking ways to contribute to the mission. Hamsters, on the other hand, are sincerely hard workers, however they routinely work non-value added task, therefore contributing little to the organization. Level four consist “crash and burners”. The “crash and burners” have a high contribution level but also exhibit a low level of job satisfaction. The “crash and burners” often complain about decisions made by upper level management as well as complain about
Boston, MA: Pearson Sivarethinamohan, R. R., & Aranganathan, P. P. (2011). Determinants of employee engagement
Slåtten, T., & Mehmetoglu, M. (2011). Antecedents and effects of engaged frontline employees: A study from the hospitality industry. Managing Service Quality, 21(1), 88-107.
In essence, when employees feel engaged, then they are more enthused to generate greater productivity, morale, and better working relationships along with added trust in the employer in which they work for. However, a key issue in organizations amongst employees is the concept of fairness in the workplace. Moreover, when employees gain a sense of unfairness in their work or policies and procedures, then it causes employees to question why and if they should be part of the organization.
It is doing what we can to put a smile on someone’s face, especially after a rough day or call. Engagement is caring about our job, providing feedback to better the process, and enjoying the work we do. This includes capturing the attention of agents in creative ways, which allows them to feel that they are important to us. Engagement means having a singular focus, sharing goals, and celebrating accomplishments. Celebrating accomplishments promotes a bond that is forged through the challenges
Gallup, arguably the heaviest hitter in the analytics sphere, has discovered that engagement is a crucial metric that affects everything from performance to absenteeism. It's responsible for sending substantial ripples through other key business activities as well. In fact,
Employee engagement, a term devised by Gallup research group, is viewed as an important management tool for any company who wants to be an effective and productive organization. Researches have shown that employee can contribute positively to the organization vision and goal when a company engage them effectively. The employee will also feel more passionate about their work and have a sense of belonging.
Definition. Schaufeli’s (as cited in Truss, Delbridge, Alfes, Shantz, & Soane, 2014, p. 26) ideas on employee engagement can be explained by using the Job Demands-Resources (JD-R) model. Job demands and availability or lack of resources, both job and personal, either contribute to or deter employee engagement, this is illustrated by the JD-R (Truss et al., 2014). On the positive side, according to Truss et al. (2014) job and personal resources “foster engagement in terms of vigor (energy), dedication (persistence) and absorption (focus)” (p. 26). An employee who has the resources needed to do their job is better equipped to do the job and thereby better able to perform their job (Truss et al., 2014). Employees who are better able to meet job
Engagement contrasts from occupation in as it is concerned more with how the individual representatives his/her self amid the execution of his/her employment. An "connected with representative" is one who is completely included in, and eager about, his or her work and consequently will act in a manner that advances their association's advantage. Employee Engagement is the methodology by which an association looks to construct solid association between the association and its representatives, so that workers completely comprehend and is resolved to accomplish the association's objectives and destinations. Furthermore the association regards the desire of its representatives.
Here are some figures that display how Employee engagement practices have bolstered up the efficiency and productivity of the employees and in return have augmented the profits of the companies. According to a new meta-analysis that was conducted by the Gallup organisation amongst 1.4 million employees, the organisations that focus on employee engagement practices to a large extent have reported 22% increase in productivity. These practices even impr...
Harter, J. K., Schmidt, F. L., Killham, E. A., & Agrawal, S. T. (2009). Meta-Analysis: The Relationship Between Engagement at Work and Organisational Outcomes. Retrieved February 13, 2014, from www.gallup.com/consulting/File/126806/MetaAnalysis_Q12_WhitePaper_2009.pdf
Engagement consults the eagerness, inspiration and echelon of commitment workers show in the presentation of their work responsibilities. The recruitment and selection of qualified applicants can directly impact employee engagement. In the recruitment procedure, recognizing candidates whose job record proposes that they reveal promise is one approach to forecast their height of obligation to an organization. In detail interviews are a perfect method to recognize applicants who are passionate concerning the prerequisites they can convey to the organization.
8. Use the People Factor: Many business opportunities will require a motivated and skilled work force. Make sure you're able to fulfill this equation or it will be the one critical success factor which can make or break you. Remember, good people are hard to find. Ponder how you will gain and retain them. "
It has been observed that motivated and satisfied employees have directly relate with the business performance, profitability and eventually, its stability (Shemiah, 2009). However, dissatisfied and less committed employees have a negative impacts on the performance and profitability of an organization (McKinley, Sanchez, & Schick, 1995). It should be taken into account that disengaged and less efficient employees cost the organization thousands while losing the productivity (Hislop,