“When we manage an emotion we are partly managing a bodily preparation for a consciously or unconsciously anticipated deed” (Hochschild, 1983). It is clear from this statement that Hochschild takes into account the biological aspects of emotion whilst also focusing on the psychological characteristics of the development of the self along with the cognitive, bodily and expressive types of emotion work (Theodosious, 2006). Emotion work is learnt through socialisation and we only become aware of emotion work when we aren’t feeling how we are supposed to feel in a given situation. Throughout this assignment I shall focus on analysing both the costs and benefits of managing emotion with reference to specific examples relating to both private life and work life. The first paragraphs will provide a brief outline of what managing emotion entails, a description of emotion work and also an account of emotional labour. The subsequent paragraphs will discuss the costs and benefits of managing emotion life with relation to relevant examples. Finally the conclusion will provide a summary of what has been discussed throughout the essay.
Hochschild in her book “The Managed Heart” (1983) suggests that emotion management refers to how we regulate our emotion which leads to a visible body or facial display (Hochschild, 1983). She proposes that feeling rules are rules that set expectations about how we should feel in certain situations. For example we understand that we should feel, or at least appear to feel sad at a funeral due to our feeling rules (Hochschild, 1983). Hochschild suggests that emotional labour is the management of emotion within the work place that is exchanged for economic gain whereas emotion work is conducted in a private envi...
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... to the workplace could be if the customer praises you whilst you are executing emotional labour then the actual self will not believe the praise as the actual self will automatically assume that the praise only relates to the false self and not the actual self. This however could also benefit the individual in relation to criticisms in the work place because if the false self gets criticised by a customer then the actual self understands that this is aimed at the false self who is playing the specific job role and not the true self. This therefore shows that the false self could serve as self-protection however it does also create a sense of detachment from the real self.
NEED TO REFERENCE THIS!!! could emotional labour is that it can create emotional exhaustion and a reduction in job satisfaction as the individual is constantly having to manage their emotions.
The concept of emotional labour has often been referred to as being the performance of emotionally acting. Emotional acting can be split into two different categories; surface acting and deep acting. Surface acting is described as being the act of expressing an emotion without actually feeling that emotion (Hochschild 1983), which includes actions that are used to cover any negative emotions with positive actions. An example of this would be a bank teller who smiles continuously at a customer even though the customer has been very rude. Deep acting is another form of emotional labour which can be further split into two different types of emotional actions; the first is to exhibit the actual emotion that yo...
Van Goozen, Stephanie H. M. (ed.). Emotions: Essays on Emotion Theory. Lawrence Erlbaum Associates, Publishers, Hillsdale, N.J., 1994
The situation in which I will be referring to throughout this essay is a family dinner celebrating my brother’s engagement to his fiancé whom my mother approves of but my father does not. The works of Arlie Hochschild on emotional work will be used to analyze the situational context. Arlie Hochschild is a professor at the University of California, Berkeley whose area of interest is in how individuals manage their emotions and perform emotional labor in places that require control over one’s character such as their workplace. Her work suggests the idea that emotion and feeling are social. In this Hochschild (1983) means that there are rules to how we feel in every situation such as birthday parties and trying to stay happy at them or funerals and being expected to express emotions of grief. An individual may engage in emotional work by changing their affective state to match the feeling rules of the situation, Hochschild (1983) refers to this as two concepts: surface acting and deep acting.
For moreover, Daniel Goleman (2004) explained that emotional intelligence plays an integral role in defining character and determining both our individual and group densities. It involves the ability in monitoring one’s own and others emotion, to discriminate among them, and to use the information to guide one’s thinking and action. It means to embrace the power of emotion intelligently, it involves abilities that may be categorized, into five (5) domains: (1) self-awareness, (2) emotional maturity, (3) self-motivation, (4) emphatic understanding, and (5) quality communication.
A multitude of opinions are found on the subject: are emotions more a function of the heart or of the head? According to Antonio Damasio (1), emotions and feelings are an integral part of all thought; yet we as humans spend much of our time attempting to disregard and hide them. In the view of source (2), experience is the result of integration of cognition and feelings. In either view, it remains indisputable that emotions are not what we typically make them out to be: the unwanted step-sister of our cultural sweetheart reason. Reason in our culture denotes intelligence, cognition, and control. Emotions seems such a "scary" concept to our collective m...
...l, our self-concept is multi-dimensional. We have three ways of perceiving ourselves, the private me, the ideal me, and the public me. The private me, is the way that we believe ourselves to be. The ideal me, is how you desire yourself, who you wish you were. Lastly, there is the public me, the way that we present ourselves in public, the face that we try to show others. Ego boosters and Ego busters affect us in everyway possible and affect the way we perceive ourselves to the world we live in.
Emotional Labor (EL) is defined “as managing emotions through surface or deep acting by following organizational display rules in return for a wage.” (Hochschild 1983). Task performance and strategy is increased through EL and it has impact on administration of service.
Emotions play an essential role in our everyday lives and the majority of individuals are not consciously aware about it. Based on how someone’s emotions are for that day, depends on what kind of day that person will have. In essence, the person’s day is impacted by their emotions. The question whether or not a person can control their emotions voluntarily varies from person to person. In some cases, people are able to handle their emotions depending on the situation they're in. For instance, a person cannot lash out on another person because it is not socially acceptable. However, some people do and let their emotions get the better of them. The controlling of one’s emotion is known as emotional regulation. Emotional regulation is the ability
The definition of emotional intelligence given by Salovey and Mayer (1990) focuses on the ability to understand one’s own and others’ emotions and also to manage one’s own emotions positively. On the other hand, Goleman’s definition (1995) covers more aspects, including 25 abilities and skills such as trustworthiness, communication and empathy. The former definition is more scientific and appropriate while the latter one is called the ‘corporate definition’ because its contents accommodate the interests of large corporations. However, the academic findings of the two professors are not widely known while Goleman’s edition is commonly accepted due to his best-seller book ‘Emotional Intelligence’ (Goleman 1995). The following essay will be mainly based on Goleman’s definition.
There are two main components that are mentioned when it comes to emotional labor, which are deep acting and surface acting. The concepts of surface acting and deep acting contain depth and are performed during emotional labor. According to Alicia Grandey, surface acting is shown when an individual presents an emotion on the outside without having a true connection to their real feelings. She states, “Surface acting is ‘faking in bad faith’…the employee conforms to the display rules to keep the job, not to help customer or the organization.” (Grandey, 2003). Surface acting may seem as though it would be easier to perform, but there are problems that appear when having routine façades that do not always fit with how you truly feel. These problems are stress related and make the individual unable to compartmentalize their true emotions once they stop working. This eventually leads to emotional dissonance, causing a person to become unsure of their own identity because they cannot find the boundary between their real and false emotions. On the other hand, deep acting is quite different because people try and contain the emotions that are being asked of them during their jobs. This is a little more difficult to do because people need to understand how their emotions work and how the customer and organization want them to behave. As stated before, Grandey believes this behavior is more genuine to the individual “the intent, then, is to seem authentic to the audience; thus, deep acting has been called ‘faking in good faith” (Grandey,
Rosen, L. D., Cheever, N. A., Cummings, C., & Felt, J. (2008). The impact of emotionality and
It is a well-known fact that different factors affect on human behavior as well as various aspects of people’s life. Among them the emotions detect a powerful force on humans. Strong emotions may cause people to take actions they might not perform as usual, or obviate situations that they generally enjoy. Psychologists, researchers, and philosophers have proposed a set of different theories that explain how and why people experience the emotions. I have chosen two theories of emotion that I am interested in such as: the James-Lange Theory of Emotion and the Cannon-Bard Theory of Emotion. This paper describes those theories by comparing and contrasting them;
Halbesleben, J. (2003) Emotional exhaustion and job performance: the medical role of motivation. Journal of Applied Psychology, 92 (1), 93-106.
Have you ever wondered why people have certain reactions? I chose chapter eight on emotions for my reflection paper because emotions are something that everyone has and feels, yet cannot always explain or react to in the way you would expect. Personally, I have never been great at responding to emotions in a way that I would not regret in the future. Thus, naturally being drawn to this chapter as a way to expand my knowledge on how to react to things more positively. I also wanted to learn why I feel a certain way after events that would not affect most people and be reassured about my feelings. Opposite to that, it is nice to see that, while not always productive, others have the same reaction habits. Overall, emotions are a complicated
Long – term stress can even require the brain, leaving you more vulnerable to anxiety, and depression; it can be a main cause of moodiness and frustration. Many of us are aware of the physical symptoms of stress-muscle pain, rapid breathing or an increased pulse. At the same time, they also suffer from emotional of stress which can be like roller coaster of highs or lows. emotional effects rang from emotional overeating to a feeling of being overwhelmed and pressure. stress impact many other components, which leads to difficulties in making decisions, loss sense humor, poorer concentration, negative thinking. As can be seen, stress nearly brings serious effects to people. Apart from the effects above, it can be the main reason which creates your decreased productivity at work. stress makes people less control their pace work, which leads to dissatisfaction. about 40% employees said that they are burned out because of work-related stress and loss $300 billion each year in the workplace . In addition, your relationship with people around also become worsens because of your stress. In fact, stress makes people puzzled and their life can undergo a considerable