Van Buren, M. (1999), ‘‘A yardstick for knowledge management’’, Training and Development Journal, Vol. 53 No. 5, pp. 71-8. Wagner, E. (2000), ‘‘Communities of practice: the structure of knowledge stewarding’’, in Despres, C. and Chauvel, D. (Eds), The Present and the Promise of Knowledge Management, Butterworth-Heinemann, Boston, MA, pp.
Employee engagement is one of the most important and most vital factors to a business and its managers. The book, Human Resource Management, mentions that employers must focus and maintain focus on employee engagement to not only minimize employee turnover, but make the most out of every employee that the employer takes the time to train and hire on for the company. An employee that is highly engaged in what they are doing, and is motivated to continue the work they were hired on to do, in an employee that not only will enjoy their career, but also one that will make the business more efficient by doing so. An article in the Journal of Applied Psychology studied the link between job burnout and employee engagement. This study basically found that employees were
(2008, May). Engaging employees to drive performance. Communication World, 25(3), 20–22. Woodruffe, C. (December 2005/January 2006). Employee engagement [electronic version].British Journal of Administrative Management, 50, 28-29.
Yang, D-H., Kim, S., Nam, C., Min Y-W. (2007), Developing a decision model for business process outsourcing, Computers & Operations Research, Issue 34, p. 3769- 3778. Boudreau, J. (2010). Retooling HR: Using Proven Business Tools to Make Better Decisions About Talent. Boston, USA: Harvard Business Pres Cooke FL, Shen J, McBride A (2005).
(2009). Virtual Customer Environments: Testing a Model of V oluntary Participation in Value Co-creation Activities. Journal of Product Innovation Management, 26, 388-406. O’Hern, M. S., & Rindfleisch, A. (2001).
This is the second key issue that the authors presented. Every organization needs... ... middle of paper ... ...benefits and the separability of its use from its production, managers can easily determine how to out innovate their competitors. Creating long lasting relationship with customers and sustain the company for years to come are the essential things that businesses need to focus on. Works Cited Berry, L.L., Shankar, V., Parish, J.T., Cadwallader, S., Dotzel, T., (2006). Creating new markets through service innovation.
Miller, R. L., Butler, J., & Consentino, C. (2004). Fellowership effectiveness: An extension of Fiedler’s contingency model. Leadership & Organization Development Journal, 25(3/4), 362-368. doi: 10.1108/01437730410538680 Navahandi, A. (2006). The art and science of leadership (4th ed.).