Verbal and Nonverbal Communication

1487 Words6 Pages
This paper will be focusing on the research done on verbal and nonverbal communication. First, we need to know what verbal and nonverbal communication is. Nonverbal communication is the way in which people communicate, intentionally or unintentionally, without words. Nonverbal communication uses nonverbal cues including facial expressions, tone of voice, gestures, body position, movement, the use of touch, and gaze (Aronson, Wilson, &Akert, 2013). Verbal communication is what a person actually says. This communication relies on the words a person uses to express themselves. The content of the conversation is the important part. This paper will specifically focus on seven different studies carried out regarding verbal and nonverbal communication. These studies will be about whether verbal and nonverbal communication should be studied together, and how nonverbal and verbal communication helps detect lying. There are a few studies on nonverbal communication regarding customer and employee, and physician and patient relationships, and how nonverbal communication needs to be improved so communication can be improved. Other surveys will discuss whether nonverbal or verbal communication is paid more attention too, and the gender differences in verbal and nonverbal communication, In a study done by Guye-Vuilleme, Capin, Pandzic, Thalmann, and Thalman, they mention that over sixty-five percent of the information in face to face conversations is given non-verbally. Their research is on how to improve nonverbal communication in virtual environments. Since so much of communication in face to face interactions is non-verbal, this part of virtual interactions needs to be improved, for users to obtain the full experience (Guye-Vuilleme, Capin... ... middle of paper ... ...ician–patient interaction. Patient Educating and Counseling, 67, 215-318. doi: 10.1016/j.pec.2007.03.005 Steckler, N.A., & Rosenthel, R. (1985). Sex differences in nonverbal and verbal communication with bosses, peers, and subordinates. Journal of Applied Psychology, 70. Retrieved from http://www.webpages.uidaho.edu/~bdyre/psyc512/Steckler%20%20Rosenthal%20%281985%29%20jessica.pdf Sundaram, D.S., & Webster,C. (2000). The role of nonverbal communication in service encounters. Journal of Services Marketing, 14. Retrieved from http://www.res.otaru-uc.ac.jp/~js/downloads/MKTF2002-PDF/Oct-10/The%20role%20of%20nonverbal%20comm.pdf Vrji, A., Edward, K., Roberts, K.P., & Bull, R. (2000). Detecting deceit via analysis of verbal and nonverbal behavior. Journal of Nonverbal Behavior, 24. Retreived from http://ruby.fgcu.edu/courses/cpacini/courses/common/deceit_behavior.pdf
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